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<pre>Array ( [var] => cut_url ) </pre> Resume for Noureddine O. for Advertising / Marketing / PR / Telecommunications Services in Beyrouth, Lebanon. Search More Resumes for Advertising / Marketing / PR on Resumark.com #CYEMOCQY3
 

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Resume for Noureddine O. for Advertising / Marketing / PR / Telecommunications Services in Beyrouth, Lebanon




Occupation: Advertising / Marketing / PR Industry: Telecommunications Services
Country: Lebanon City: Beyrouth
State: Beyrouth ZIP: 961



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Noureddine O.
TEL: +..
email:
PERSONAL RECORD
Lebanese, Date of Birth: //, Engaged
WORKING EXPERIENCE
Jul – Present
BINTEL, Lebanon Telecoms group part of Bin Laden Group, operating in
Gabon, CAR, Congo and Somaliland
Position
Marketing intelligence manager – Marketing
Responsible of defining commercial KPI’s and ensure implementation across operations
Provide actionable and insightful knowledge from internal data and secondary resources for
the commercial unit at the group level and the local operations
Supporting marketing, distribution and churn teams in designing required tools to evaluate
and monitor performance across operations
Leading the project of unifying source of data across functions for all operations
Initiating strategic analytical initiatives to monitor the group’s performance and make sure
budget objectives are met
Developing and implementing behavioural analysis, value based segmentation, revenue
pyramids, and cohort and deciles analysis across operations.
Responsible for all market intelligence information and benchmarking
In charge of coordinating research exercises health brand tracking and adhoc with local
teams and research agencies.
Work jointly with the strategy team on the forecast of business plan from commercial
perspective.
Jan – Jun
Emirates Telecommunication Company Etisalat
Position
Customer Information specialist – Customer Analytics – Marketing
Joint Decision maker with senior management and product owners for designing the
required tools to evaluate & monitor overall company performance, products & services
performance, revenue buckets and profitability
Responsible for full development, and implementation of performance reports and KPI’s
dashboards
The key focal point between ITMIS, Engineering & marketing teams to tailor data as per the
marketing department requirements ensuring data integrity
Leading a team responsible for conducting impact analysis on promotions, offers, newly
launched products and repositioning of the existing packages identifying key improvement
areas and actionable recommendations
Jointly worked with the market research team on a consumer segmentation exercise with a
key focus on conducting full in house analysis for consumer subscribers’ segmentation
Responsible for developing tagging module for customer segmentation using advanced data
mining techniques
Worked with a third party on key strategic initiatives analysis
Value based segmentation, cohort and deciles analysis for mobile product
Carried out a feasibility exercise for developing a churn solution including a churn prediction
model
Mar – Dec
Emirates Telecommunication Company Etisalat
Position
Chief Technician Data COM
CDR Processing system:
Collection of CDR files from network elements, decoding to CDF, implementation of new
business rules and integration into the billing system
Generation of statistical reports required by different business units for reconciliation and
traffic analysis GPRS volume usage, reconciliation between Internet and PSTN CDR, statistics
related to different type of calls used for billing reconciliation
Mediation device system:
Automated Service Provisioning system ensuring execution of all requests sent from billing
system, customer care application and IVR against all network entities to validate and update
customers’ profile
Support of customer care unit in investigating and clearing customer complaints
SMS gateways and internal ETISALAT SMPP applications:
Operations, troubleshooting and customer support for SMS Gateway as applied to customised
applications such as bulk SMS, “broadcast”, Eshop and internal services
Support for corporate customers in development and setup of client applications using
ETISALAT API
HP Service delivery platform:
Application Server administration, operations and troubleshooting
Registration, deployment, testing and publishing of new services
Sep – Mar
France Telecom Mobile Liban – Lebanese GSM operator
Position
Operation Administrator
Billing system: Administration of profiles and billing cycles for all subscribers
Administration and maintenance of the system
Support of customer care unit in investigating and clearing customer complaints
Call collection, month End, billing cycle administration and bills generation
Check and posting of rejected and unallocated calls
Reconciliation between billing system and different network elements IMSI/SIM/IN
Prepaid system:
Software and database administration of PPAS system
Support of customer care unit in investigating and clearing customer complaints
Recharges and announcements administration
Development of interface to external entities recharge from web, manual recharge
Reconciliation between IN system and billing system
Generation
of
all
statistical
reports
required
by
finance
and
marketing
units
Nov – Sep
Biocare INTERMEDIC
Position
Software Developer
Clients Needs assessment and customisation for DHE model
Data migration from existing system to new system
Development and customisation of client applications including reports and statistics
EDUCATION
Master professional Marketing, management & communication
CELSA – Paris Sorbonne Abu Dhabi University
Bachelor Degree in Business and Computer Science
Institut Universitaire de Téchnologie IUT USJ
Lebanese Experimental Science degree
Lycée Abdel Kader, Lebanon
COMPUTER SKILLS
Databases:
MSSQL, Sybase, Oracle and Access.
Tools & Languages:
UNIX scripting, VB, SQL, Embedded SQL, C, C++, Java, Hyperion suite
and Dashboards.
Specialization:
Customer Analytics, Data Analysis, data mart and data models design.
LANGUAGES
Good command of Arabic, English and French.
TRAINING COURSES
Customer Analytics and customer insights – Singapore
Data Analysis for Strategic Decision Making – Dubai
Administration of the Elata Senses system, Abu Dhabi
HP Third Party Framework Administration, Abu Dhabi
HP Mobile eServices Administration, Abu Dhabi
Essentials of Rational Unified Process, Dubai

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