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Alain B. years old
Brauerstrasse French national
Mobile: + Ê
Certified Member of the IACCM
International Association for Contract & Commercial Management
Businessminded team player with experience in Outsourcing Contract Management and Commercial
Management pre & postsales, Pricing, Finance, Customer negotiations.
years of international experience in the IT industry gained at Orange Business Services, SITA Airline
Telecom & Information Services and mobile operator Bouygues Telecom.
Orange Business Services formerly Equant France Telecom Group
Since Oct , Geneva Contract & Business Manager,
Numonyx ABU Account Business Unit
Numonyx is a spin off between Intel and ST Micro – The year outsourcing contract signed by Numonyx and
Orange Business Services is valued at M€ and encompasses a large number of Network, Telecom, IT and
Data Centre services in its initial scope.
Mission: Customer facing role acting as business advisor to the Account Business Unit ABU with specific
responsibility for the contractual, profitability assurance, risk and quality management of the programme,
ensuring contract profitability is maximized according to standards and objectives whilst optimizing customer
V Act at presales stage as the Single Point of Contact for handover from commercial to contract teams
contract, original business case, presales risk register.
V Lead the management of post contract signature changes and contract/commercial disputes.
V Identify, quantify and communicate risks to the ABU team and develop risk mitigation strategies.
V Ensure new commercial proposals extensions are compliant to commercial, legal and
financial terms and conditions. Perform risk assessment of new proposals.
V Contribute to P&L figures & ABU profitability and comments under finance accountability.
V SPOC within the ABU for pricing, trueup, benchmark, catalogue of Services, Sourcing.
Dec – Sep , Geneva Commercial Manager, Switzerland
Mission: Develop and manage pricing and commercial terms for bespoke business opportunities with major
international Accounts headquartered in Switzerland. Manage and mitigate commercial and financial risks.
Design competitive pricing, prepare business case and provide bid opportunity assessment to Management
through unbiased analysis. Focus on large bids >m$ per annum and complex bids in Switzerland. Participate
in contract reviews and customer negotiations.
People interfaces: Sales, Professional Services, Legal, Treasury & Tax, Finance, Pricing, Sourcing, all BU’s
VPN, Mobility, Voice, IS, IT Services, Outsourcing BU, Management.
Some achievements: Bids handled for major customers, such as ST Micro, Philip Morris Int’l, Tetra Pak,
Givaudan, Caterpillar, Hilti, Alcoa, SGS. Involvement in a variety of deals with good win ratio: IPVPN networks,
Security, LAN VPN, IP Telephony, IP Call Centres, Voice.
Bouygues Telecom mobile telephony
Aug – Nov , Paris Business & Profitability Analyst
Mission: Create and implement a financial model based on ABC ActivityBased Costing in order to determine
the profitability of ca. pricing plans.
Project mode: First months devoted to defining crossfunctional project objectives, requirements and
methodology, ordering customer intelligence studies to be used as cost allocation drivers and building a reliable,
though complex, business model.
Deliverables: Present monthly results and recommendations to decision makers in Marketing, Pricing,
Customer Relations and Strategy. Participate in the implementation of the overall business strategy.
Equant France Telecom Group
Jul – Mar , Paris Access Pricing Contractor
Mission: Contribute to Equant’s strategy to make access a competitive advantage through an improved
corporate knowledge of incumbent and alternative access providers and wholesale prices in ca. countries.
SITA Airline Telecommunications and Information Services
SITA is the world’s leading provider of global telecommunication solutions to the air transport industry
Aug – Jan , Montreal Marketing Manager, Airline Application Services
May – Jul , Paris Customer Service Manager, dedicated to a Strategic Account
Apr Apr , Paris Pricing Analyst
Mission: In response to international RFP’s, design special pricing solutions and define terms and conditions, in
compliance with corporate strategy and objectives maximize profitability and limit risks. Exposure to Senior
Management, participation in negotiations with international accounts.
Results: Active contribution to the signature of a million dollar deal with Amadeus.
Oct – Mar , Paris Customer Billing Support function in relation to billing enquiries
First phase Oct – Sep : Customer Billing Representative, Middle East and Africa
Second phase Oct – Mar : Coordinator of the worldwide Customer Billing Reps Team
EDUCATION AND FURTHER TRAINING
June , Business Administration graduate from INSEEC Bordeaux Institut Sup‰rieur des hautes
Etudes Economiques et Commerciales, Business School, Bac + years degree.
IACCM certified since September the IACCM is the International Association for Contract &
Commercial Management – website:
Finance for NonFinancial Managers Reed Learning
Negotiating Skills SCOTWORK Negotiating Partners
Frost & Sullivan trainings: “Measuring Customer Satisfaction”, “How to Build a Superior Customer Service
Department”, “Pricing for Competitive Advantage”, “Pricing for Telecom”, “Competitive Analysis”
Computer literate with thorough working experience in Microsoft Office components Excel, Word,
PowerPoint, including advanced Excel skills. SAS OROS ABM Business Modelling software.
French native tongue, English fluent,
Spanish certified in Business Spanish by the Chamber of Commerce of Madrid, German intermediate