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Permanent Address: Flat No. , Suman Apartment, Slater Road, Tardeo, Lady Pochkanwala Rd. Grant Road West Mumbai Maharashtra, India Mobile: + Email:
A highly inspired Executive with a demonstrable track record of quickly learning the business skills and project management skills. Over years, rich and varied experience of multinational companies across, Operations, Knowledge Management, Business Development and Transitions. Has successfully demonstrated extensive people management experience in large, complex, multifaceted, multicultural and international settings. Has experience in conceptualizing incremental strategic initiatives, analyzing, planning and delivering transition/migration projects.
Looking to develop project management and business analysis skills within a suitably challenging role. Ardent to accomplish professional development with up skilling in to Project Manager / Business analyst.
Within months of joining Vodafone, nominated as Process SME for Vodafone Ghana call centre migration project; been onsite for months in Ghana Performed the role of Project Support Analyst for Vodafone Ireland back office migration project; been onsite for weeks in Ireland Performed the role of Project Support Analyst for Vodafone UK back office migration project; been onsite for weeks in UK Single point of contact for Clients law firms in an international LPO CMetric Solutions; retained client and developed the business from FTE to FTEs Key team member of Knowledge Management Team; initiated corporate identity drive in the Company. Initiated pilot projects for a Integreon Managed Solutions
Jul date Senior Executive Transitions Vodafone India Services Pvt. Ltd., Ahmedabad
Job Overview: Transitions, Process Mapping, Business Analysis, Project Support, Process Documentation, Business Development, Stakeholder Management, Executive Presentation and Conceptualizing Knowledge Models for Board Presentations
Job Overview: Process Lead, Business Analysis, Process reengineering, People Management, Change management, Business Development, Stakeholder Management, Client Servicing, QBRs, MBRs, and PIP Feb Oct Senior Analyst eClerx Services Limited Job Overview: Documentation Expert, Business Presentation Specialist, People Management, Client Servicing Internal Clients, Pilot batch expertise, Corporate Identity drive setting up standards for all the employees to follow for creating presentations and documentation, Created style guide, Imparted training to all the managers in the company of effective presentation creating skills. Apr Feb Legal Process Associate Integreon Managed Solution Job Overview: Part of pilot batches for International Law firms US and UK, Legal Process documentation, Setting up style guide for operations, process mapping, and project support team Sep Apr Freelance DTP and Documentation Expert Job Overview: Lead generation, product catalogue creations, client servicing, billing, conceptualising and executing the design for clients, Jan Sep Customer Dialogue Executive Magus Customer Dialogue Job Overview: Working on a project for one of the largest paint manufacturing and home solutions company, Complex image editing and compositing skills demonstrated, people management, time management, KPI management, quality metrics execution and work distribution to the team. Sept Jan Freelance Graphic Designer Job Overview: Large order executions, large scale printing, seasonal greetings cards, image editing and restorations May Sep T&A Consultant Datamatics Technologies Job Overview: Working on US tax project, highly appreciated resource from the Exec. Team. Part of the pilot batch. Team management, KPI delivery, client servicing, operational SPOC for the Exec. Team. Handled large team of mixed resources to FTE including fresher and experienced staff. Achieved the learning curve in a record time. Awarded the Team Manager&;s role in a short duration of weeks.
Key technical skills
Microsoft Office Microsoft Outlook Adobe Illustrator Microsoft Visio Adobe PhotoShop MS Project beginners Corel Draw
Education and qualifications
B.Sc. Electronics, North Maharashtra University, Jalgaon, Maharashtra, India Principal Subjects: Electronics, Physics, Mathematics and Computers C HSC Electronics Principal Subjects: English, Electronics, Physics, Chemistry, and Mathematics
Presenter and Presentation Skill Workshop. Management Training Centre, Leadership training on Time Management and Priority Setting. Management Training Centre, Managerial Training on Corporate communication and Business Etiquette. Management Training Centre, Managerial Training on Visual Data Representation. Management Training Centre, Leadership Training for Interprofessionalism Management Training Centre, Attended training for M.S. Project Management Training Centre, Specialization Course in Advertising for Print from Arena Multimedia Bandra in Dec
Received many appreciations from client, Exec. Team, for contributions made during the various transition projects at Vodafone Received Analyst of the Quarter at eClerx Received Spot reward from Exec. Team for exceptional service delivery Received appreciations from CEO of the company
Nationality Passport Driving Licence Health Languages DOB Present Address Indian Valid Indian Passport Business visas for Ghana, Ireland, United Kingdom Full/Clean Excellent; nonsmoker English rd August , Poonam Residency, Plot no. c Ghuma, Taluka: Dascroi, Dist: Ahmedabad Gujarat, India
Interests and activities
Currently include Traveling, Driving, Music, and Graphic Designing
References are available on request
Linked In reference: [Link]