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<pre>Array ( [var] => cut_url ) </pre> Resume for Mounira E. for Business Analyst / Telecommunications Services in Khartoum, Sudan. Search More Resumes for Business Analyst on Resumark.com #Z9FORE2N8
 

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Resume for Mounira E. for Business Analyst / Telecommunications Services in Khartoum, Sudan




Occupation: Business Analyst Industry: Telecommunications Services
Country: Sudan City: Khartoum
State: Al Khartum ZIP: 11111



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Mobile: +                                             Email

               +                                                           

Mounira Salah E. Mohammed 
 
 

Personal Information    

  • Nationality: Sudanese.
  • Date & place of Birth: April th : Khartoum–Sudan.
  • Permanent Address: Al Ryad ,  Block , House , Khartoum Sudan.
  • Marital status: Married
  •  
     

    Objectives 

  • To obtain a position in a reputed firm in a position where I can utilize my qualifications and experience, My objectives are to work in a challenging and conducive environment that would enable me to make proper utilization of the skills and education I have acquired and to gain further skills and proficiency and broaden my horizons in various aspects of the commercial discipline. I am seeking a challenging position that will fully utilize my skills and experience depending on my profound will, tendency for success and quick learning.
  •  
     

    Languages 

  • Arabic: Mother language.
  • English: fluent
  •  
     
     

    Summary of Academic Qualifications 

  • Master of Business Administration University of Khartoum
  • Bachelor of Business Administration Honors, Ahfad University for women, Omdurman – Sudan .
  • KIPS Sudanese certificate –Khartoum Sudan
  • Al Hekma international model school American system, Manama Bahrain.
  •  
     

    Professional Experience 

    MTN Sudan Telecommunication company Marketing Division

  • Jun June Products and services management Supervisor
  • June Present Reporting and Analysis Supervisor Marketing & Planning Department
  • Apr Present Profitability Analysis Manager
  •  
     
     
     
     
     
     

    Jun Dec Products and services Supervisor Duties and Responsibilities  

  • Accountable for the product life cycle management within product and services for mobile marketing proposition roadmap
  • Accountable for all aspects of product life cycle management from product concept utilization and project initiation to project closeout and post launch activities.
  • Manage SLA and portfolio of live products to support marketing proposition road map within the product and service area
  • Responsible for both product management and program  management ,including managing strategic technology and marketing projects
  • Develop tools and methodologies related to the CRM concept.
  • Lead the effort of ensuring pricing integrity and profitability throughout all MTN products.
  • Guarantee proper implementation of agreed pricing strategy
  • Provide continuous monitoring and analysis for launched product and services.
  • Maintain reliable database by collecting, scanning and validating information from various sources.
  • Generate manage and review analysis specialist reports.
  • Ensure ongoing product competitiveness, product enhancement and lifecycle extension.
  • Develop and maintain the overall out plan achieve buy inform all stakeholders to ensure they establish recourses and plans in all relevant areas such as training communication and service support.
  • Work closely with product house team to establish effective roll out management including regular reporting and escalating to ensure roll outs are on target. 
  • Manage the lifecycle of the products including the enhancements to meet customer needs and maximize returns, and eventual product withdrawal.
  • Work closely with group technology to take the opportunity of new technology to lower cost base.
  • Input into proposition development, brand development and campaign planning, within the processes led by business marketing and commercial strategy.
  • Interface with new product development to ensure clear understanding of products further down stream, and establish handover plans where appropriate.
  • Combine market, product, service and technical knowledge to be central point of contact for queries on product portfolio
  • Monitor and report against service level and KPIs. Amend/adapt level as required and initiate action plans where necessary to realign product to roadmap.
  • Additional regular monthly reports Traffic reports, daily activation report, churn report, VAS report, ARPU, etc.
  •  
     
     
     
     
     

    Jan March

    Marketing services and planning : 

  • Provide analytical services where needed to improve segment performance and enhance customer experience within the company.
  • Develop statistical and predictive models for different marketing initiatives ie. Customer segmentation, profitability, campaigns response,
  • Conduct quantitative analysis such as customer segmentation, promotion performance 
  • responsible to provide reports, value added analysis, predictive models that drive insight and highlight opportunities for incremental revenue, churn improvement, or increased customer satisfaction
  • demonstrate a Strong analytical and problem solving skills;
  • Point out and report problems that will obstruct the project progress. If such is the case, the role holder shall actively try to solve the problem by alternative means.
  • Demonstrate the ability to select appropriate analytical approaches to solve problems methods for data reduction, segmentation, statistical analysis, etc. 
  • Contact the Customer Service Department and Commercial Departments for coverage data collection.
  • Analyze the coverage data collected and recommend improvement.
  • Provide Progress reports to management
  • Project planning reporting to support departments outlining areas of departmental responsibility and target delivery dates
  • Demonstrate ability to effectively present information, verbally and visually. Including the consolidation of analyses and reporting of findings via written reports and presentations;
  • Submit a weekly traffic subscribers report in liaison with the GeoMarketing Plan.
  • Submit a monthly report on performed activities to Marketing and planning senior manager
  • Work with business partners in Marketing to clarify data needs and objectives.
  • Liaise with IT to resolve data issues and ensure proper operation of data
  •  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

    April until Present Profitability Analysis Manager  

  • Complete customer assessment in terms of traffic, behavior, pattern, segmentation, etc..
  • Monitor Revenue, Churn, Customer Behaviors main business KPIs
  • Highlight main business KPIs trends, impact, and recommend necessary improvement based on the available tools such as the BI, Revenue Portal, traffic, revenue, etc…
  • Reporting and Analysis of main KPIs
  • Build Business Plans, Forecast, Budgeting, Presentations, Marketing Plans, required for the area of expertise
  • Monitor Pricing, Customer Behavior, Traffic, Churn, revenue,  and all main financial KPIs and raise the red flags, show impact of every initiatives and recommend improvements to ensure achievements of the main KPIs 
  • Ensure the support to the Board Presentation, finance reporting, external reporting, etc….
  • Build data Mart and business intelligence unit that is capable of transforming data into meaningful information that support the organization and the department strategic initiatives
  • Carry out traffic analyses and price sensitivity studies
  • Monitor the pricing portfolio performance and profitability in accordance with the budget and target
  • Complete Customer and Market Understanding needs in terms of consumption, needs, and affordability at all levels and recommend necessary improvements
  • Perform profitable analysis at all level of customer and market needs including competition offering in coordination with the Research team and  recommend necessary improvements
  • Build a reporting system through the Datamart and Data Warehouse in coordination with IT department that is efficient and ensure accurate and on time information delivery data. Construct a monthly dashboard with the main customer value drivers
  • Ensure to implement a system to monitor, report, and recommend necessary improvement for initiatives launched in relation with the strategic initiates and meeting the financial targets and the main KPIs of the company that are related to the marketing department 
  • Manage the Customer Experience and all the touch points in accordance with the group guidelines
  • Create and maintain a Customer Lifetime Management Plan through the continuous launch of pilot campaigns testing the impact of some ideas based on the insights obtained from the customer base scan
  • Churn Management and retention program to ensure meeting or exceeding targets including the management of the Loyalty Program
  • Set up efficient and measurable monitoring, follow up to ensure main functions are implemented
  • Customer insight and coordinate with the research function to gain the needed research to reach the main objective and the strategic initiatives. Coordinate the research and outbound call surveys required for the Customer Lifetime Management Plan
  • Customer lifetime value and needs analysis
  • Analysis and modeling data creation
  •  
     
     
     
     
     

    Courses/Training  
     

  • Microsoft Excel XP Hours, KAT/ NIIT, Khartoum Sudan
  • Report writing course, Etisalat Academy, Khartoum Sudan
  • Time and stress management, Etisalat Academy, Khartoum Sudan
  • Project management, Etisalat Academy, Khartoum Sudan
  • Marketing Performance Measurement MPM, European information technology center, Khartoum – Sudan
  • MTN Academy telecom from A TO Z
  • MTN Academy Marketing the MTN Way Dubai – UAE
  •  
     
     

    References 
     

          Reverences are available upon request.


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