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<pre>Array ( [var] => cut_url ) </pre> Resume for Ahmad F. for Coach / Trainer / Telecommunications Services in Lahore, Pakistan. Search More Resumes for Coach / Trainer on Resumark.com #8DZQFSEBQ
 

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Resume for Ahmad F. for Coach / Trainer / Telecommunications Services in Lahore, Pakistan




Occupation: Coach / Trainer Industry: Telecommunications Services
Country: Pakistan City: Lahore
State: Punjab ZIP: 54000



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|AHMAD F. |Mobile: |
| |Email: |
Objective:
To establish myself as a dynamic and everprogressing professional in the organization wherein people trust.
Professional Experience:
MOBILINK
QUALITY ANALYST & TRAINING SPECIALIST
• Currently, working for Quality Assurance, Standardization & Training Department CC for more than years
• Working as Assistant Manager QAST Central Region for last months
Contact Centre
• Worked as a Team Coordinator & Team Leader in Contact Centre Lahore for year
• Worked as a Team Coordinator in GPRS department of Contact Centre Lahore
• Worked in Investigation & Resolution Unit of Contact Centre Lahore
Professional Skills:
TRAININGS
o PRODUCT RELATED
. Basic Customer Service Training
All CS Touch PointsNationwide
. Basic Plus Customer Service Training
Contact Centre
. Advance Customer Service Training
Contact Centre
. Continuous Training Program
All CS Touch PointsNationwide
. On Spot Training
. Gone in Seconds
All Touch Points
. Need Based Trainings
All CS Touch PointsNationwide
o SOFT SKILLS
. High Impact Presentation Skills
. High Performance Customer Services
. Team Building
. Effective Customer Handling Skills
. Telephonic Skills
. Inner Space
. Going for the Extra Mile
. Time Management
. Stress Management
. Emotion Management
. Unconscious Competence
. Leadership through Empowerment and Delegation
. Culture of Excellence in Customer Service
. Effective Business Communication
. Need Based Soft Skills Trainings
. Make The Difference
. Leading for Excellence
. Accelerate the Momentum of Success
. Delivering the Success
. Professional Effectiveness – Be Inspirational
. Internal Customer Satisfaction
QUALITY ASSURANCE OF CUSTOMER SERVICE
o QA of Contact Centers
o QA of Franchise Centers
o QA of Customer Care Centers
o QA of Communication Unit
o QA of Corporate Accounts Managers
o QA of Backend Support Teams Operations, SMT NCT, BDM etc
o QA of CNC
Professional Achievements:
• Employee of the Month March , January
• Employee of the Month November , August , June
• Employee of the Month September , December
• Surprise Award Winner July , March
• Surprise Award Winner May
• OnSpot Recognition Award – January , May , January
• Achieved nd Position in Annual report of in Contact Centre
• Top Performer of the Training "High Impact Presentation Skills"
Value Addition:
• Designed & Developed New Hires Training for Contact Centers which has been
implemented nationwide
• Designed & Developed New Hires Training for Service Centers which has
been implemented nationwide
• Developed CAMs’ Evaluation Parameters
• Developed SOPs of Customer Relationship Management Team
• Redesigned the Presentations of All CS Touch Points for all types of
Trainings which are being practiced nationwide
• Introduced & implemented the concept of Case Study for CS trainings nationwide
• Developed Detailed Training Programs for CNC, Contact Centre & Customer Care
Centers
• Working on achieving Zero % Error Level in all QA Reports
• Conducted nationwide sessions for SIEBEL Implementation process from Train the
Trainer to EndUser
Professional Studies:
• MBA Masters of Business Administration in HRM cont
Computer Skills:
• Microsoft Office & Visio
Certifications:
V Train The Trainer Silver Shadow Certification by GEM International
V High Impact Presentation Skills by GEM International
V High Performance Customer Services by CMD
V IELTS with .band
V Culture of Excellence by Gulfstone
V Developing a Culture of Service Excellence at Mobilink by David Rance
V Advanced Conversation in English Language
Unique College Lahore
Curricular
ACADEMIC QUALIFICATION:
• MBA Punjab University Cont
• M.A. History Punjab University
• B.A. Punjab University
• F.A. Gujranwala Board
• Matriculation Gujranwala Board
Experiences Plus:
MASS COMMUNICATION
• Worked as a Sports Incharge for years in Daily Khabrain
• Worked as a Sports Reporter for months in Daily Naya Akhbar
• I have been writing bilingual articles in different national and international newspapers &
Magazines Daily Times, Daily News, NawaeWaqt, Urdu Magazine, World Times, Urdu
Digest etc
CRICKET
Played professional cricket from Lahore & Gujranwala
• Under , Under , Under
• Pepsi Imran Cricket Clinics for years
• Sarfaraz Nawaz Cricket Hunt program
• LCCA, GDCA
• Worked as Assistant Cricket Coach in Beacon House School Systems
Activities:
V Coordinate a Scientific, Literary and Research Forum named “EXPRESSIONS” using
English as medium of communication.
V Curios about…
Photography, Trekking, Short Stories, Philosophy, Psychology, History and
Religions.
Reference:
Will be furnished on request…

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