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<pre>Array ( [var] => cut_url ) </pre> Resume for Mohammad O. for Coach / Trainer / Telecommunications Services in Amman, Jordan. Search More Resumes for Coach / Trainer on Resumark.com #XUXTG7EBE
 

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Resume for Mohammad O. for Coach / Trainer / Telecommunications Services in Amman, Jordan




Occupation: Coach / Trainer Industry: Telecommunications Services
Country: Jordan City: Amman
State: Amman Governorate ZIP: 11194



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Mohammed O. Shafiq Rshidat Street, Amman ­ Jordan Tel: + Email: Objectives: To secure a challenging position in a well established multi national organization offering opportunity for advancement Achievements: Certified Internal Arab Bank Trainer Manage various projects that aims to ensure excellent service delivery, improve banking processes and reduce turnaround time Facilitated the delivery of a comprehensive "Refresher Course" to the Retail Bank staff covering, Cross Selling Skills, Credit Cards, Retail Loans, EChannels, & Health and Professional Conduct and Service Excellence Prepare training booklet that provide learning & development opportunities in different ways & methods that accommodate different learning styles Build "Reading Culture" within the organization by creating an automated library system and initiating the "Reading Club" Develop and implement Internal Awareness Campaign for new/key products & Services. Manage an innovative, motivational, educational and life skills program for young fresh graduate employees who work at Zain contact center Develop and Implement Zain Internal Trainers Program ITP Certified Internal Auditor in Zain Professional Experience: Zain ­ Jordan Learning & Development Team Leader / ­ Present Key responsibilities: Working with business leaders and managers to identify training needs and trends within the organization Researches and recommends a complement of internal and external learning programs that align with the organizations business objectives and employee needs Improve training evaluation process Manage & continuously develop the induction program for new staff and align it with the company strategy Deliver different soft skills training for front liners such as Service Quality, Effective Communication and Selling Skills Arab Bank ­ Jordan Service Excellence Global Officer / ­ / Key responsibilities: Work on the monthly and quarterly Global Complaints Report and support countries within the region to identify major root causes. Coordinate the monthly, yearly Customer Loyalty Surveys Voice of Customer, Mystery Shopper, & Annual Surveys. Work with various channels ­ mainly branches on the implementation of Retail Standards. Conduct service training session to current and new recruits in the areas of; DSAs, Call Center Staff, and Branch front liners Handle customer complaints and queries on daily basis and ensure they are resolved within set time standards Work with different departments on processes and revamping SLAs Service Level Agreements Arab Bank ­ Jordan Sr. Customer Service Officer / ­ / Key responsibilities: Monitor the teller area and ensure adequate transactions turn around time Conduct Electronic Check Clearance, and authenticate checks and remittances Activate personal echannels services such as; internet banking, phone banking, & visa electron Authorize cash transaction limits of up to JOD K Maintain adequate cash flow in the register and as per Arab Bank&;s standards Adhere to and monitor check cashing / deposit policy Cross sell other banking products such as; personal loans, mortgages, and credit cards Monitor the daily ATM transactions at the main branch and ensure accuracy in reporting Education: Philadelphia University Qualifications: Experienced use of MS Tools Presentation Skills Excellent communication skills Training skills Planning and strategy selling B.S. Information Technology Training & Workshops: Internal Auditor Certification Opening Your Mind to Lateral Thinking Techniques for Measuring Customer Satisfaction Outstanding Retailing with the Z&;s Certified Internal Trainer Developing Supervisory Skills Train The Trainer Time & Stress Management Introduction to Project Management Presentation & Communication Skills Train The Trainer Six Sigma ­ Green belt English Business Writing Up Your Service Retail Product Knowledge Detecting Bank Counterfeit & Forgery Foreign Exchange & Remittances Anti Money Laundering Time Management Languages: Arabic: Mother tongue English: Excellent command; reading, writing, & speaking LRQA Beam Reach LRQA ICTN Arab Bank Institute of Banking Studies DC Gardner Training Institute of Banking Studies Arab Bank Bell Amman Arab Bank Pro Serv Academy Optimiza Academy Ron Kaufman Arab Bank Arab Bank Arab Bank Arab Bank Arab Bank May Apr Feb Nov May Apr Apr Mar Feb Dec Apr Jun May Mar Apr Feb Dec Mar Oct Personal Information: Marital Status: Nationality: Date of Birth: Place of Birth: Reference: Furnished upon request Married Jordanian // Amman Jordan

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