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<pre>Array ( [var] => cut_url ) </pre> Resume for Muhanna S. for Consultant / Telecommunications Services in Azaiba, Oman. Search More Resumes for Consultant on Resumark.com #K3QOWI89M
 

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Resume for Muhanna S. for Consultant / Telecommunications Services in Azaiba, Oman




Occupation: Consultant Industry: Telecommunications Services
Country: Oman City: Azaiba
State: Masqat ZIP: 130



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Muhanna S. Al Harthy

MSc » MPM » Certified International Project Manager 
 

P. O. Box  Mobile: +  
Postal Code  

Azaiba, Oman  

Senior Project / Programme Manager

Senior IT Consultant » Infrastructure Specialist

Data Center Design, Implementation and Operations

Business Consultant » Business Analyst » Strategy Consultant 

  • + years of project/programme management and technical experience in telecommunications, retail, Oil & Gas, Banking .
  • Strategic business consulting to telecommunications for startup MNO & MNVO/E.
  • Lead technical project teams for the past years, delivering specific results for Customer Relationship Management CRM, Billing, Order Processing, Retail Management, Loyalty Management and Card Management Solutions; implementations, reviewing and implementing operational change in a project management & consultancy capacity.
  • Take a customerfocused approach, with industry contacts within international corporations in the telecomm, finance, utilities, multimedia, retail, automotive, and sport and leisure sectors.
  • Manage full cycle of Billing and CRM sales/procurement, implementation, and testing under PRINCE/PMI, PMLC, and UML methodologies. Use MS Project to define and track plans and progress.
  • Analyse business needs, recommend solutions, reengineering, and enhancements. Devise and implement new or improved reporting mechanisms.
  • Strong technical background solution design, system architecture, SDLC software development lifecycle. RAD, Spiral, waterfall & Incremental models, application development, and ITIL frameworks.
  • Expertise in 
     

    Programme Management

    Network Rollouts

    Project Management

    System Implementation

    Data Centers

    Order Processing

    Feasibility Studies

    Systems Analysis

    Business Analysis

    SOA

    Managing Teams

    Managing Expectations 
    Customer Management

    Technical support 
    Project Planning

    Proposals and Tenders

    Retail Operations

    GAP Analysis

    Release Management

    Change Management

    Problem Management

    MS Project / PRINCE

    Release Management

    Process Reengineering

    Telecom Business Case

    CRM Implementation

    Point of Sale

    Reporting

    Number Portability

    TOGAF

    PMI 
     
     

     

    Selected Projects & Consultancies 

    February and October

    Independent Consultant

    FRiEDNi mobile First MVNO in MENA     Oman

    Technology Programme Manager

    Consultant to the regional technical director on the IT & telecom deliverables of the MVNO/E

  • Vendor selection, management and negotiations.
  • Set the key activities and milestones for the projects.
  • Managed onsite and offsite project managers and technical leads.
  • Delivered core applications order management, ERP, and reporting platform.
  • Selection of virtualisation technology, managed the setup of a fully virtualised clustered servers.
  • Managed all project issues and risks, reported to management and regulator on launch readiness.
  • Launched operations on time and on schedule with all systems fully functional.
  • Managed post launch regulatory compliance requirements and reporting.
  • Managing the number portability implementation using host operator gateway Telecordia
  •  

    April to January

    Independent Consultant

    Emirates Integrated Telecommunications Company du Telecom  UAE

    Technology Delivery Programme Manager

    Designed release based technology delivery processes for endtoend delivery of a portfolio of projects for DU. Managed the set up of the project management office PMO for managing the technology deliveries for DU.

  • Planned and delivered the overall project program including quality assurance, implementation schedule, risk management, release management, customer relationships and complex work stream management.
  • Primary point of contact for the customer for presentation of progress issues and risks.
  • Setup effective communications channels at all levels.
  • Implemented Change and Release Management processes and procedures for du technology delivery management, involving liaison with all technical work stream representatives.
  • Managed all project issues and risks, preparing impact statements and recovery plans where necessary.
  •  

    Delivered mobility domain VAS & Core technology projects that are ready for Telecom Industry and in compliance to agreed requirements and specifications.  

    Key projects managed:

  • Abu Dhabi Comma WIFI grid. One of the largest hotspots in the world
  • Fixed services billing migration migration of fixed service billing from TITAN to LHS
  • Dubai Metro Wifi.
  •  
     

    September to April

    Independent Consultant

    Malaysian Communications and Multimedia Commission  Malaysia

    Senior Programme Manager

    Managed the endtoend delivery of a number portability clearinghouse for the Malaysian Telecommunications regulator, Malaysian Communications and Multimedia Commission MCMC. Managed the set up of the managed service to operate the number portability clearinghouse for the MCMC.

  • Planned and delivered the overall project including quality assurance, implementation schedule, risk management, release management, customer relationships and complex vendor management.
  • Defined the key activities and milestones for the programme.
  • Setup effective communications channels at all levels.
  • Implemented Change and Release Management processes and procedures for the number portability clearinghouse, involving liaison with all Malaysian telecom operator representatives.
  • Managed the release of the number portability clearinghouse processes, procedures and systems in coordination with representatives from all the Malaysian telecom operators during the industry pretesting phases of the project ready for full industry testing.
  • Managed the acquisition, implementation and delivery of two data main & disaster recovery centres including technical design reviews, rollout planning, connectivity testing, operational processes and procedures.
  • Adopted TOGAF as an architecture framework.
  • Delivered a complete solution for use as PaaS Platforms as a Service
  •  

    September to September

    Oman Qatari telecommunication CO Nawras Telecom TDC & QTe JV Oman

    IT Projects & Development Manager

  • Delivery responsible for ambitious company launch deadline to implement technology deliveries
  • Managed Infrastructure design, procurement, deployment and role out of corporate data centre & network.
  • Adopt and Setup infrastructure standards and specifications
  • Design and tender for the network infrastructure
  • Data network     data centers WAN, + Client LAN, shops
  • Voice network  Call centre, PABX, ACD, call logger, soft phones
  • Design and implementation of data center layout
  • Windows server clusters
  • HP UAX instances
  • servers on Linux
  • IBM MQ series
  • Solaris on Sun boxes
  • Managed the release and rollout of the call centre with over agents.
  • Delivered sales and customer service application to all company owned shops and dealers.
  • Report to Launch PMO Team & Clevel management on gaps and propose available solutions
  • Managed the deliveries from different development work streams Billing & rating, Sales channel, Order management, Contact centre and Trouble ticketing
  • Responsible for cross functional integration between Customerfacing applications and IT core systems Billing Geneva , Mediation Comptel and ERP Oracle Financials.
  • Identified solutions to bridge the functional gaps between the requirements & the capabilities of the Core systemsIN, MSC, Billing system, mediation & finance
  • Solution Architect and Key technical reference of multiple business support solutions.
  • Many functionalities were required for a better customer experience due the nature of the startup to compete with incumbent operator 
  • Lead multinational development team of vendor resources
  • Awarded for Successful launch
  • Built internal testing bed Team building, Environment setup and handover from external vendor
  • Managed environment configuration synchronization.
  • SPOC for all IT Change requests, wish list and project in the pipeline.
  • Performed architectural, functional and strategic analysis of prospective projects.
  • Implemented project organisational structure and regular reporting mechanisms to teams and clients.
  • Managed the interface architecture and integration release and testing for Billing System migration Geneva . to Infinys .
  • Set year IT Corporate strategy; aligning implemented IT solutions to Corporate goals and targets.
  • Management of IT budget and reporting on project P&L.
  • Responsible for IT development & the IT strategy for NonCore solutions.
  • Selection, pilot testing and phased implementation management of enterprise content management.
  • Created and executed Data scrubbing and cleansing procedures across multiple databases, for the purpose of securitycompliance solution.
  • Designed data structure, reporting catalogue and managed development of Operational Data Store ODS, spanning multiple data marts for Sales, Customer Care, and Network.
  • Overall Architect and BPM for the Mobile Number Portability Solution in Oman operator, decentralized solution
  • Represented Oman in Number Portability Conference in Portugal.
  • Awarded for Successful MNP launch
  • Set the Integration architecture for the Online bill/top up payment tool
  •  

    July – September

    Almaha Petroleum Co     Caltex & Abu dhabi Government  Oman

    Projects & Development Manager – IT Dept.

  • Managed company relaunch IT deliveries design setup and implementation.
  • Managed the design & setup of the company data centre and stations IT infrastructure rollout and management.
  • Setup of main operational support system Email Lotus Notes, ERP Oracle Financials, HR Oracle, FAMS Oracle
  • Defined requirements analysis processes and procedures for division.
  • Carried out requirements analysis and functional specification compilation for the Card Management System enhancement integrating inhouse built card billing system to the card printing software and hardware, EMV Level compliance.

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