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Hope dabney G.
Professional Telemarketer/customer service Agent
A parttime or fulltime, homebased position with a highly reputable telemarketing/customer service organization sponsoring and representing solid products and services.
Areas of Strength
Powerful telephone, computer, and data entry skills, able to establish immediate trust and confidence
Gained training directly from the job highly professional and effective Customer Service Agent
Persistent, patient, and sensitive to customer&;s needs and apprehensions
Effectively overcome objections to sales as well as upset customers in a calming and convincing manner
Ability to work with little or no direct supervision
Livingston Parish School Board
School Bus Driver with class B CDL, including air brakes,
school bus, and passenger endorsements
HomeBased Telephone Sales and Customer Service incoming calls + hours/week
AMERICORPS VISTA VOLUNTEER for
WOMEN OUTREACHING WOMEN
Human Resource Administrator for shelter that housed women/children fleeing domestic violence, where I ran the office and the thrift shop, was responsible for creating and maintaining a database of referrals, church lists, etc. I also created quarterly newsletters in Microsoft Publisher and interacted with the community on a regular basis for donations. We took turns answering our hour crisis hotline, where once a week, I gathered everyone&;s logs and put them into one document for the Executive Director. I did intakes on our clients, ran errands for clients, took them to doctor appointments, court, or wherever they needed to go.
High School Diploma
Central High School, Baton Rouge, LA
References Furnished Upon Request