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<pre>Array ( [var] => cut_url ) </pre> Resume for javier I. for Customer Support / Client Care / Telecommunications Services in subang jaya, Malaysia. Search More Resumes for Customer Support / Client Care on Resumark.com #6TLYQI8ZN
 

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Resume for javier I. for Customer Support / Client Care / Telecommunications Services in subang jaya, Malaysia




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Malaysia City: subang jaya
State: Kuala Lumpur ZIP: 47650



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Javier I. Mera 
 

PLACE AND DATE OF BIRDTH: Gijón Spain,

DIRECCION:    Jalan Putra Permai

POBLATION:    Subang Jaya Selangor

COUNTRY:     Malaysia

PHONE:     +  

email personal      
 
 
 

DRIVING LICENCE:   AB. 
 

LANGUAGE

English: High level.

French: Low level. 

PROFFESIONAL EXPERIENCE

Detailed description: 

Nokia Siemens Networks:

      Since February I'm working in the NSN GNOC in Portugal, within the TSG department, main functions are support the monitoring team and network analysisfor the Orange Spain network both G and G, Nokia and Siemens equipments. 

Maxis Malaysia:

      January till June working for Jobstreet in Malaysia, the final customer is the G mobile operator Maxis; developing functions of Siemens and Huawei UTRAN support in the Maxis NOC.

      This position is the same than the previous one with Comms Resources but I'm directly contracted with Maxis.

      At the same time I have received on the job training for Huawei RNC's. 

Ericsson Malaysia

      August working for Comms Resources in Malaysia, the final customer is Ericsson Malaysia; developing functions of  Siemens UTRAN support in the Maxis NOC.

      My position is within the Back Office department, my functions are train Front Office engineers, emergency service, network control, use TEMS and K protocol analyzer for troubleshooting, help optimization department, etc.

Siemens RC, to do the first fault analysis and investigation, some of the tasks are:

sw upgrade, nb rehoming, db download to nb's, HW fault handling, RNC O&M. 
 
 

Siemens Spain

September

      September I was working in Siemens Spain, developing functions of GSMGPRS TAC in the Amena network.

      My job consists of emergency service for customer, help desk service for customer, sw upgrade, etc.

      September I have changes my role to the UMTS technology, I was working in the UMTS TAC department, and my functions are RNC sw upgrade, RNC commissioning, Node b fault reports solution.

      Use of technical tools, protocol analyzer, TEMS, spectrum analyzer. 
 

      Siemens Colombia

December July

      Since the first of December till the end of July I was working for Siemens Colombia, as self employee, developing functions of BSC HC, TRAU HC responsible in the Barranquilla area, working in the OLA NOC, this is a GSMGPRS network and my work consist in commissioning, integration, acceptance new elements, analyze and solve the problems of the BSC´s and the TRAU´s, both sw and hw.

To do this job I use the K protocol analyzer to check the interface lines, and the TEMS mobile to do drive test checking the air interface messages. 
 
 

CommsResources:

October November

      I was working in Holland for CommsResources, the final customer was Somera Communications, as Siemens BSS tester, it was a one month contract. 
 

August

      I was working for CommsResources, the final customer was  Somera Communications Holland and Italy, as Siemens BSS tester, it was a two days contract because they need a Siemens expert to solve the problems that they had with some equipments that they had to send to their customers. 

February

      Since February to July I was working for CommsResources freelance, for Siemens Italy, as Senior System Test Engineer, developing functions of test the PM counters of the GSM sw release BR., write the test case descriptions for new and existing test cases, description:

     The test are executed using the K to check the Abis, and A interfaces; and TEMS to check the air interface. To execute the test, changes are done in the database of the BSC in order to obtain the expected answer from the system, and at the end of a certain period of time granularity period the counter is checked to ensure that the events are correctly counted. It is done comparing the obtained results with the expected ones as it is described in the PM SBS counter book.

      In some cases is also necessary to insert some value in the information that is send from the test mobile to the BTS, it is done using the TEMS sw. Using the Control of Layer Messages feature is possible to insert, delay, modify, repeat, etc the messages of the Layer , is specially important the measurement report message. Making changes in those octets is possible to force to the mobile to do quality and level handovers, modify the neighbour cell list, etc.

      Also is very important the use of the Performance Measurements Message Flows book, it show the SBS specific message flow of call and signalling transactions on the Um, Abis and A interfaces. With this book is possible to know when a counter is updated because a specific trigger is detected, therefore is easier to force to the system to increase or decrease this counter.

      Depending of the test case, sometimes is necessary to use another equipment like Traffic Load Generator or Channel generator.

The traffic Load Generator is used in case is mandatory to maintain several calls active at the same time, the Channel Generator is used used to simulate  Fadding, to insert interference and to increase the distance Timing Advance in the case of Extended Cells. 
 

Tifsa:

November

I was responsible of the mobile telecommunications in the GSMR high speed line from Madrid to Barcelona, developing functions of design of the EIRENE numbering plan, interface with the provider of the GSMr system, internal technical support, etc. 

Avanzit Professional Experience:

February

As a result of the outsourcing of my department in Nortel Networks in February , I was transferred to the company Avanzit TMT, with the same functions and reasonability's.  
 

Nortel Networks Spain 
 

Since October to February

I'was working in Nortel Networks developing functions of Implementation Support Manager TAC, in the Xfera project UMTS, and within this department my functions are:

Coordination of the support department, ensure that we  reach the objectives of the department.

Helpdesk service for commissioners.

Interface with the rest of the departments that are involve in the project.

Interface with the customer.

Responsible of IBTS pilot network.

Selection of new equipments, Creation of the technical documentation of the project.

Interface with the support department in France. 

Siemens S.A Spain 

June I was working in Madrid developing functions of TAC for the AMENA DCS network helpdesk service and emergency service for customer, testing new equipments, homologations of new devices, test acceptance of new sw releases, sw upgrades etc.

Working closely with the TAC department in Milan Italtel.

Also during this period I was responsible for the BS implementation in Galicia, before of the integration in the network I was working in the test room with the customer FOA process testing all features and ensuring that it work correctly, after that, five of this devices was integrated in the network, my role was commissioning, integration,  etc.

From July to October I was testing the first release of the Siemens GPRS sw for the BSS subsystem in the test room of Tres Cantos. 

May to June

Specialist technician in radio Siemens systems Commissioning, in Sevilla, Malaga, developing functions of construction supervisor, installation supervision, commissioning, integration, test acceptance with the customer for the DCS network of AMENA. 

September to May :

During this period I was based in Madrid, my first function was commissioner and trainer to new commissioners.

During April I was working closely to the Support department, helping them in the Pimiento project with Vodafone in Sevilla, this project consisted in the creation of a hierarchicalconcentric network in the centre of the city, and my role was do the commissioning of the BTS's , integrate them in the network, driving test with a TEMS mobile checking that the handovers was done according with the features of the hierarchicalconcentric configuration and with the parameters of the data base of the BSC, and if some trouble was detected apply the correct parameters in the BSC data base. 

March to September :

Specialist technician in radio Siemens systems Commissioning BTS, BSC, TRAU in the five and seven area of Airtel, in Spain Extremadura, Canarias, developing the same functions that in the six area and a DCS test network in Canarias.  

May to March :

Specialist Technician in radio Siemens Systems Commissionig BTS; BSC; TRAU in the six area of Airtel in Spain Asturias, León, Galicia, developing functions of starting up, acceptation, integration, installations supervision, RF mesurements, etc, using expectrum analysers, watt meters, protocol analysers, vwrs meters…  

PROFFESIONAL EXPERIENCE 

Practical Training Period in the ENSIDESA factory of Gijón, developing functions of electronics systems technician of the High Oven and Language C programmer. 

Operating and Maintenance Systems Technician of informatics systems in Almacenes Pumarín S.A in Gijón, during . 

Maintenance Technician of electronics systems in Atelier S.A, during . 
 
 

ACADEMIC STUDIES

Industrial Electronic, in the Fernàndez Vallín Instituite of Gijón Spain, during . 

Automatics and Programmable Systems Modulo III, in the MataJove Institute of Gijón, during . 
 

COMPLEMENTARY  STUDIES

Course of Automatics and Programmable Automatons Maintenance Technician Siemens, in the New Technologies Centre of Gijón, during . 

Course of Printed Circuit Boards Design and Manufactured, in the Walsall College of Arts and Technology, in Walsall, during . 

Courses of Siemens Radio Systems Commissioning for mobile communications GSM BTSE, BSC, TRAU, in the Regional Training Centre of Siemens in Tres Cantos Madrid, during . 

Course of k protocol analyzer Siemens GSM protocols stack and database of the  BSC, in the Regional Training Centre of Siemens in Tres Cantos, during . 

Course of k protocol analyzer Siemens GSM protocol stack and database of the BSC, in the Regional Training Centre of Siemens in Tres Cantos, during . 

Course of operation and maintenance or radio links, in the Regional Training Centre of Siemens in Tres Cantos, during . 

Course of electrical security rules, in the Regional Training Centre of Siemens in Tres Cantos, during . 

Course of GPRS introduction, in the Training Centre of Siemens in Munich, during . 

Course UMTS Radio Access Description, in the Training Centre of Nortel Networks in Madrid, during . 

Course UMTS System Description, in the Training Centre of Nortel Networks in Madrid, during . 

Course UMTS Radio Interface, in the Training Centre of Nortel Networks, during . 

Course UMTS BTS Advanced Description, in the Training Centre of Nortel networks, during . 

Course UMTS RNC Advanced Description, in the Training Centre of Nortel networks, during . 

Course UMTS RF Engineering Fundamentals, in the Training Centre of Nortel Networks, during . 

Course GPRS Advanced Signaling, in the Training Centre of Siemens in Tres Cantos, during /. 

Course BR. Performance Measurements, in the Training Centre of Siemens in Tres Cantos, during /. 

Course BR. GPRS Parameters, in the Training Centre of Siemens in Tres Cantos, during /. 

Course UMTS RNC Operation and Maintenance, in the Training Centre of Siemens in Tres Cantos, during /. 

Course GPRS TAC Specialist, in the Training Center of Siemens in Tres Cantos, during /. 

Course of UMTS System Specialist UM., in the Training Center of Siemens in Tres Cantos, during /. 

Course of UMTS NODE B operation and maintenance, in


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