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<pre>Array ( [var] => cut_url ) </pre> Resume for Isaac D. for Customer Support / Client Care / Telecommunications Services in Harare, Zimbabwe. Search More Resumes for Customer Support / Client Care on Resumark.com #BU9BVM9FN
 

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Resume for Isaac D. for Customer Support / Client Care / Telecommunications Services in Harare, Zimbabwe




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Zimbabwe City: Harare
State: Harare ZIP: 263



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Objective
To achieve professional excellence in a dynamic, competitive and challenging position where my skills, creativity and experience can be fully utilized in achieving an organizations goals and objectives.
Personal Profile
  • An assertive, results driven and tenacious sales and marketing professional with high latency to deliver innovative marketing concepts and strategies to benefit customers, increase market share and overall sales.
  • Positive team player with an outstanding work ethic, flexible and dependable.
  • Excellent interpersonal skills.
  • Easy adaptation to new activities and eager for new challenges, diplomatic, creative.
  • Proven ability to learn quickly, diligent, able to prioritize work to meet deadlines.
  • Strong analytical and organizational skills, problemsolving instincts, high responsibility.
  • KEY STRENGTHS
  • Thorough knowledge of marketing and sales; analysis of clients' needs; 
  • Customer relationship management
  • Networking
  • Benchmarking
  • Leader
  • British Council Management Express Forum Member

    Leader at Guta Ra Mwari
    PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS
    Ecoweb Café Stewart/ Current

    Econet Wireless Zimbabwe P/L

  • Selling Mobile Wimax
  • Giving after sales support to g and g
  • Assisting clients to browse the internet
  • Establishing my weekly objectives and ways to achieve them
  • Production of weekly reports and recommendations to management
  • Participating in the implementation of marketing programs for example the Econet expo, Agricultural show exhibitions, relaunch of products
  • Customer Service Representative/ Apr  – October

    Net*One Cellular P/L, Zimbabwe

  • Handling client requests and complaints
  • Handling client accounts
  • Registering calls that have not been resolved and escalating to superiors
  • Call centre management
  • Greeting clients and visitors and assisting them appropriately.
  • Participation in the promotion of the Net*One brands e.g the Agricultural show exhibitions, on the universal telecommunications day
  •  
    Fingerpost Pvt Ltd  t/a The Poultry Shop                                                      to  
  • Stocktaking, stock issuing,
  • Stock receiving, supervising,
  • Preselling, counter selling, interalias.
  • Distribution of promotional campaign materials to the market.
  • early career snapshots
     
    Internships                                                                                                                         United Bottlers Masvingo                                                                        
  • Market servicing,
  • Preselling,
  • Market Surveys,
  • Customer Service,
  • Merchandising.
  • educational qualifications
    Bachelor of Business Admnistrationmarketing                                                                  

    Graduate School Of Marketing IMM South Africa

    Institute of Marketing Management Diploma                                                                         

    Graduate School of Marketing IMM South Africa

    Higher National Diploma in marketing management                                                           

    National Diploma in marketing management

    Gweru Polytechnic CollegeZimbabwe.

    GSCE  ALevel                                                                                                                            

    Thekwane High School

    GSCE OLevel                                                                                                                            

    Mtshabezi Secondary School

     
    Languages                     English, Shona, Ndebele 

    Computer Literacy         Proficient in MS    Word, Excel, , Outlook and Internet Explorer. 

     
     
     
    personal details
    Date of Birth: February

    Place of Birth: Zimbabwe

    Nationality: Zimbabwean

     

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