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<pre>Array ( [var] => cut_url ) </pre> Resume for Edward K. for Customer Support / Client Care / Telecommunications Services in New York, New York. Search More Resumes for Customer Support / Client Care on Resumark.com #KF2QEOIL3
 

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Resume for Edward K. for Customer Support / Client Care / Telecommunications Services in New York, New York




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: United States City: New York
State: New York ZIP: 11791



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Edward J. K. Jr.
Miller Boulevard Syosset, NY
..
IT OPERATIONS/ENGINEERING EXECUTIVE
Resultsdriven MSO engineering executive with a + year career leading / network management and support
of complex Tier – Tier NOC infrastructure monitoring supporting Engineering, Call Center, Field Service and
Sales/Marketing.
Strong I.T. innovation, engineering, customer service and process improvement leadership. Consistent success
in establishing the teams, tools, processes and standards to launch and grow new products and services, minimize
risk, reduce service interruption, and increase customer growth and retention.
Strategic analyst, planner and consultant with superior communication skills. Strength evaluating needs,
defining strategies, building consensus, and leading the design of valuedriven solutions.
CORE COMPETENCIES
|Strategic Consultant, Leadership, Partnership & |Risk Management & Network Security Management |
|Execution |Program & Change Management Best Practices |
|Data/Voice/IT Engineering Pioneer |Disaster Recovery & Business Continuity |
|RF Network Infrastructure Design |Business Process Improvement |
|Analytics and Metrics Management | |
PROFESSIONAL EXPERIENCE
NASSAU COUNTY GOVERNMENT – Mineola, NY Present
CHIEF TECHNOLOGY OFFICER & CHIEF SECURITY OFFICER/OEM
Set policy, strategic, technical and architectural direction for County’s most visible IT solutions serving over .m
residents, performing as chief engineer and architect, risk strategist, and business process improvement executive.
Aggressively identified and deployed solutions that deconstructed taxintensive legacy infrastructure across multiple
divisions delivering k in yearly savings. Engineering, design and build of both the Public Safety Center
Police/Fire/Hazmat/Fire Marshal Center and Office of Emergency Management DHS Morrelly Center.
Executive IT liaison for regional, State and Federal agencies.
CABLEVISION SYSTEMS CORPORATION CSC HOLDINGS – Bethpage, NY November
VICE PRESIDENT – NETWORK OPERATIONS CENTER, HIGH SPEED DATA SECURITY AND C&C PHYSICAL
SECURITY, CABLE BROADBAND SERVICES BUSINESS
Accomplished executive career spearheading the design, build out, management and launch/growth of advanced /
Network Operation Center serving Engineering, Field Service Operations/Call Center Operations and Corporate
Engineering. Engineered and led proactive tool growth to automate and centralize network and security
monitoring/analytics supporting rapid business growth.
Provide engineering and management leadership framework to proactively identify, manage and resolve critical
performance and outage issues across highly complex headends, optical transport, node, power supply and
STB/VoIP customer network. Directly support field services and engineering operations servicing more than . million
subscribers and , employees throughout New York, New Jersey and Connecticut. Responsibility for introducing
technologies, processes and tools to maximize customer growth and minimize service interruption. Hold oversight for
team of through direct reports.
Vision, Strategy & Leadership
> Pivotal role in capturing funding, defining strategy, and leading the build out of the st / Network Operations
Center, providing an effective framework to quickly isolate, measure, resolve and communicate issues across
head ends.
> Led engineering, design and field construction of Lightpath/Westchester County voice and data network.
> Championed the design and integration of tools and in house software development for the expansion of NOC,
establishment of Business Continuity NOCs, and creation of standards SLA/MTTR/KPI to support the launch
of VoIP, digital cable and highspeed data / online services for internal stakeholders.
> Led cross functional teams to address complex network issues within Inside Plant, Digital Services, RFData
Networks, Engineering & Design, Research & Development.
CABLEVISION SYSTEMS CORPORATION CSC HOLDINGS – Continued…
> Transformed and grew NYMA Information Security Office from to to minimize risk and vulnerability for
customers, employees and DHCP/network servers as company grew from . million to million subscribers.
Built teams to monitor and evaluate security technologies, conduct risk management assessments, and conduct
TOS / criminal investigations.
> Restructured Physical Security Team supporting locations from a decentralized to a centralized support
model; reduced resources by %; and introduced automation, enabling the reduction of costs by $ million
annually.
> Developed and authored Corporate Disaster Recovery Management Process, encompassing quarterly test
plans for employee, network and asset protection by region. SarbanesOxley Compliance Executive for
Information Technology.
> Senior Network Security Executive managing relationships with DHS, FBI, State and County LEA / OEM
agencies for all TOS and criminal investigations. Senior Executive Investigator for subpoena processing, high
value asset thefts, and copy write cases. Senior management security liaison between corporate and client
technical management teams.
Technology & Business Solutions
> Drove the design, engineering and deployment of a fully integrated proactive IP based tracking and alert
platform to automate performance monitoring, traffic management and highspeed data security evaluation and
reporting across enterprise environment, reducing meant time to repair MTR from . hours to . hours.
> Spearheaded the implementation of process to capture pre, middle and post verification of customer base
during the rollout of new equipment installation, system enhancements and software releases, reducing overall
service disruptions and impacts to customers.
> Developed, engineered and coauthored U.S. patent submission application for “live” web
based WiFi MAC Asset Authentication on and off the network. Established partnership with MSOs to share
technology for successful mass transit trial.
> Directed design and deployment Remedybased engineering schema to track and monitor
performance of all embedded and deployed equipment, and enhance the root cause
identification of failures. Solution was recognized for reducing costs of service contracts
with vendors and partners.
> Partnered with peers to define and develop metrics standards for continuous performance improvement
leveraging key analytics on service delivery, customer service, and network / physical site protection.
> Managed the full life cycle analysis, planning, design, implementation, testing and post
implementation support of CCTV and CRAS systems, resulting in operational savings of .M
annually.
Cablevision Corporate Recognitions
> Onsite Executive Management and Coordination of resources for //, August Blackout, Roslyn
Head End flood, Hicksville Lightpath Flood, Tropical Storm Ernesto
> Onsite and, Field management of surveillance and investigations related to node and power
supply thefts in Brooklyn and Bronx, Summer of . Security team partnered with NYPD,
personally filed separate cases, resulting in convictions.
BELL ATLANTIC / NYNEX/ Verizon – New York, NY
Built an impressive record of achievements through a series of increasingly responsible positions for these leading
telecommunications companies.
DIRECTOR OF LONG DISTANCE SERVICE DELIVERY, BELL ATLANTIC – GLOBAL DATA SERVICES
Advanced to facilitate the build out of infrastructure, systems, tools, and processes to deliver IP voice and data
services to businesses throughout United States and Canada.
Core member of team charged with establishing Network Operations Center and Data Center; designing and
implementing secure global network infrastructure; constructing and maintaining servers; authoring standards for
network and workstations; configuring and implementing MAN systems for POP locations across North America; and
establishing relationships with Cable and Wireless Service Providers.
Technology & Business Solutions
> Directed the design, installation and management of secure operations and provisioning platform to enable the
launch of Long Distance voice and data services for the US and UK, capable of supporting more than ,
clients globally.
> Credited with integrating existing legacy provisioning & maintenance system with partner platforms
to expand globally, growing RGU from % annually to % within years.
BELL ATLANTIC/NYNEX/VERIZON – Continued…
SENIOR STAFF DIRECTOR / MEMBER OF TECHNICAL STAFF, NYNEX SCIENCE & TECHNOLOGY
Selected into newly formed R&D Organization to develop new and enhance existing products to enable competitive
growth.
Served as Senior Technical Lead for multiple installations, ontime support, and sy

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