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<pre>Array ( [var] => cut_url ) </pre> Resume for Gustavo M. for Customer Support / Client Care / Telecommunications Services in Ramos Mejia, Argentina. Search More Resumes for Customer Support / Client Care on Resumark.com #NCBVBBCRB
 

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Resume for Gustavo M. for Customer Support / Client Care / Telecommunications Services in Ramos Mejia, Argentina




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Argentina City: Ramos Mejia
State: Buenos Aires ZIP: 1704



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Gustavo Alberto M. 

Pasaje Prudán – PB

– Buenos Aires, Argentina

Home Ph.:

Móvil: –

email:  
 

Work Experience 

IFX – Networks 

/ 

As Customer Service and Business Development Manager 

  • Responsible post sale account assistance
  • Responsible for relationship with all company areas involved in service supply, in order to achieve the required level of quality and assistance.
  • Responsible for relationship with internal and external customers.
  • Upselling and Upgrades of different services
  • Quality Assurance.
  •  

    AssistCard International 

    / – / 

    As Telecommunication Manager

  • Responsible for the telecommunications department in all the country’s
  • Responsible for relationship with all company areas involved in service supply, in order to achieve the required level of quality and assistance.
  • Responsible for the customer care and call center department.
  • Responsible for support on Multinational Customers that have their decision making process
  • Responsible for relationship with providers and carriers
  • Responsible for the MPLS Network design and implementation network of the principal sites of the company.
  • Responsible of the VOIP Technology implementation
  • Development of new business opportunities for Call Centers
  •  
     

    IPCOMNETWORK, INC USA 

    / up to date 

    As Regional Manager for Argentina, Brasil and Chile.

  • Responsible post sale account assistance
  • Responsible for relationship with all company areas involved in service supply, in order to achieve the required level of quality and assistance.
  • Regional account support on Multinational Customers that have their decision making process
  • Development of new bussiness for Call Centers
  • Couching
  • Call Center Startup.
  •  

    AT&T Latin America, Argentina – Telmex Argentina 

    / to / 

    My current position is as Field Support Manager in the Customer Care Department at Argentina’s AT&T Latin America office. As a new telecommunication player in Argentina’s growing market, main duties of this position are: 

  • Responsible post sale account assistance
  • Responsible for relationship with all company areas involved in service supply, in order to achieve the required level of quality and assistance.
  • Regional account support on Multinational Customers that have their decision making process based in a different country than Argentina, where AT&T Latin America / Telmex has presence and is in charge of account development
  • Upselling and Upgrades of different services
  •  

    Telecom Soluciones S.A. / Telecom. Argentina 

    / to / 

    I left the company being  team leader  for Large Industries. Duties of this position cover two main areas :

    Account Management  
  • Responsible for the complete line of company products voice, data and cell systems in order to offer the best solutions for the different market requirements.
  • Interrelation with all areas of the company involved in product support, in order to achieve the required level of assistance.
  •  

    Business Development 

  • Business needs and opportunities’ identification
  • High level management advisory on data, voice and cell networks projects
  • Terms, conditions and contract negotiation
  • Project Management
  •  
     

    / – / 

    During this period I worked as Senior Account Engineer for Large Industries. The main duties of this position cover: 

  • Solutions Design Analysis of client requirements in voice and multiprotocol data networks.  This involves layout, cost analysis and budgeting of medium to large size networks more than nodes and associated support requirements.
  • Supervision and control of special projects requiring the participation of the engineering department due to their high level of complexity.
  •  

    Bansud Bank  / / 

    During this period I worked in the Communications Support Area.   The main duties of this position cover: 

  • Interrelation with all areas of the company and branches involved in product support, in order to achieve the required level of assistance.
  • Implementations of  workstations branches. more than branches in Argentina
  •  

    My position when I left the company was Communications Support Manager.  

    The responsibilities of this job covered : 

  • Maintenance and support of the corporate LAN/WAN multiplatform and multiprotocol network, based on various multiplatform Novell, NT, IBM AS/, etc. and multiprotocol ip, ipx, SNA, ETC networks, interconnected by point to point links and through public data networks.
  •  
  • Design and development of new internetworking projects remote access, internet, intranet, security, opening new nodes on existing nets, etc. I had to participate on the selection of  the technology to be applied and in the selection of the contractors to be used.
  •  
  • First and second level support of the hardware involved in the data transmission process routers, bridges, mutiplexers, etc
  •  
     

    Studies 

      University

    Universidad Tecnológica Nacional UTN

    Buenos Aires, Argentina

    Degree: Electronic Engineer  
     

    Advanced Studies 

      Management Development

        Universidad de San Andrés  
     

    Languages: 

    Spanish Native

    English  Advanced

    Portuguese Basic

    Courses and Seminars  

      Telecom´s Sales School, offered by Achieve Global Intl. In February

      Strategies in Account Development, offered by Achieve Global Intl. In March

      Satellite Networks, at the CCAT in October

      Advanced Cisco Router Configuration, offered by Softnet in

      Introduction to Cisco Router Configuration, organized by Softnet in

      Newbridge / and ATM Argentina in

      Motorola Vanguard,  Argentina in 

      Data Encryption, offered by IRE  Baltimore, USA in


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