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<pre>Array ( [var] => cut_url ) </pre> Resume for John K. for Customer Support / Client Care / Telecommunications Services in Cary, North Carolina. Search More Resumes for Customer Support / Client Care on Resumark.com #O5PCA38EK
 

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Resume for John K. for Customer Support / Client Care / Telecommunications Services in Cary, North Carolina




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: United States City: Cary
State: North Carolina ZIP: 27513



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John Robert K.
Oconee Ct, Cary, North Carolina Home
Objective
Serve in a Customer support environment where there are opportunities’s to work across lines of
business to deliver the company’s success.
Summary of Qualifications
Support professional with + years of experience specifically focused in Marketing/Customer
Service to provide business objectives
Managed Customer Relationship’s
Customer Service
Marketing Program Development
Excellent attention to detail
Reconcile Sales Requests
Fulfillment Coordinator
Experiences
• Resolved product and service problems by clarifying the customers complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
• + years experience responding to requests for proposals RFP’s, request for information
RFI’s, and request for quotations RFQ’s EST. For various agencies and commercial
customers.
• Effectively manage projects by monitoring each stage of the project to ensure
implementation is in line with business requirements.
• Ensure reporting deadlines are met in an accurate and timely matter.
• Working with a number of extraordinary dedicated professionals.
Professional Experience
PNC Arena Research Triangle Park, North Carolina Present
Hurricanes Holdings, LLC
Stadium Services: Carolina Hurricanes at PNC
Handle an average of $, per night
ProLogistixResearch Triangle Park, North Carolina Present
Provide entrylevel, skilled, and managerial talent for the warehouse, distribution and logistics
industry on a temporary, temp to hire and direct hire basis.Ê
Atlas Box & CreatingResearch Triangle Park, North Carolina //
Contractor, Proposal Development
Processing and executing customer orders by providing directions through sales orders, purchase
orders and job orders that ensure customer satisfaction in all aspects of the business.
TekelecResearch Triangle Park, North Carolina
Contractor, Business Informational Sales //
Develop sales teams and business units in the formulation of innovative and successful bid
strategies. Generate price quotations for various Business Units and product lines, which include
the preparation and presentation of financials for approval by all levels of executive management.
Work closely with the assigned sales teams for coordination of the commercial aspects of quoting
RFQ and RFP responses by working with cross functional teams comprised of sales, finance,
contracts and various product lines to ensure that corporate objects and guidelines are met. Input
to and maintenance of various databases.
Quintiles Transnational – Research Triangle Park, North Carolina
Contractor, Proposal Developer/Proposal Manager
//
Responsibilities included Implementing sales strategies and departmental plans to achieve global
corporate sales objectives. This position assisted the Public Health Development and Government
Service teams in developing FitForPurpose responses for all proposal requests.
CISCO Systems – Research Triangle Park, North Carolina
Contractor, Collaboration Center Global Government //
Deliver professional proposal management expertise to support the development and
implementation of Government business. Provide templates for Government requests.
Nortel Networks Incorporated – Chicago, Illinois
Account Support Development //
Provided prepost sales support.
Generate and deliver quarterly maintenance quotes following up with nonresponders.
Respond to email and telephone inquiries from customers, resellers, and internal personnel.
Verify pricing and process.
Preparation of Proposal’s and Quotation’s
Responsible for production of detailed cost estimates/price proposals, including cost
models/templates, and pricing rationale in accordance with solicitation instruction, corporate
policies and financial direction.
Support service contracts, purchase order acceptance and creation of business contracts.
Support procedures and processes of staff located in multiple locations and organizations.
Effectively manage projects by monitoring each stage of the project to ensure implementation is
in line and within budget and resolve project delays and issues by acting as a liaison with various
crossfunctional departments.
Configure complex products for quoting purposes.
Education
Illinois State UniversityNormal, Illinois Bachelor of Science Degree
Ball State UniversityMuncie, Indiana General Studies

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