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<pre>Array ( [var] => cut_url ) </pre> Resume for Asaad A. for Customer Support / Client Care / Telecommunications Services in Sanaa, Yemen. Search More Resumes for Customer Support / Client Care on Resumark.com #PAEQJNIMW
 

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Resume for Asaad A. for Customer Support / Client Care / Telecommunications Services in Sanaa, Yemen




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Yemen City: Sanaa
State: San ZIP: 00967



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th St. Sana&;a, Yemen Tel: Email: Objective Asa&;ad Ahmed Mohammed alMaqtari To find a challenging position relevant to my experiences and qualifications in a wellestablished organization that enables me to perform quality work and productive results Date of Birth Feb. Nationality Yemeni Marital Status Married Experiences March Up to date HitsUnitel YTelecommunication Working as Contact Center Representative up to Working as Activation and Archiving Sections incharge up to Working as Credit and Fraud Control Section Supervisor up to date October Up to date Injaz for Marketing and General Services Working as a Translator June March Oxford Academic Institute Teaching English as foreign language Working in a freelance translation from English to Arabic and vice versa March Middle East Center for Training & Studies Teaching English as foreign language for months Education / Sana&;a University/Faculty of Arts/ Dept. of English Majoring in English Literature / Translation Graduated with Very Good Rate March, Business Enterprise Center Business English hour course. Excellent Rate June, New Horizon Institute Microsoft Office Application hour course. Excellent Rate. Training May, Workshops Syriatel Telecommunication Co. Syria Three weeks workshops training program including customer service excellence July, Soft Skills Training Program Internal Training November, WYDNER COACHES The Managerial Coaching Program: "The NoNonsense & Apatura Iris" A Hourintensive course of management Languages * Native Arabic. * Excellent English. * Fair background in French willing to undertake courses if needed Summary of Skills * Supervisory Skills * Excellent Communication Skills * Very Good analytical skills * Writing reports skills * Preparing Policies, procedures and Processes * Customer Service oriented * Good interpreter * Very Good translator and trainer * Superior skills in using computer software especially: + Microsoft office Word, Excel, Access, Visio, PowerPoint * Superior skills in using the Internet. * Excellent in typing both English & Arabic. Main Duties & Achievements * Participates in the commercial launching of Y Telecommunication * Participates in the Line Reservation campaign in reservation request verification * Participates in the Line Reservation campaign as a supervisor for SIM cards preparation and enveloping * Participates in the SIM cards delivery as operational support and contracts validation supervisor * Trains the recruits in the process of using related application and software * Participates in the establishment of the Credit and Fraud Control Section. * Prepares the outlines and features of the Application used in the section. * Prepares the policies, process, and procedure for the section. * Organize and supervise the overall daytoday work in the section * Prepares the periodically plans and reports for the section * Provides technical support and advice on how to utilize all features provided by the company billing system and applications. * Receives and validates the daily work reports from the Credit Control coordinators Personal Abilities * Excellent ability to translate from English into Arabic and vice versa. * Able to work independently as well a team member and leader. * Able to work under pressure and to fulfill goals. * Excellent human relations skill. * Willing and eager to learn and discover. * Gogetter, self motivated and able to initiate appropriate action. * Willing to undergo any training program required. * Active and dynamic approach to work and getting things done * Energetic and physically fit; quick to respond to opportunities and problems Activities * Member of the Democracy and Human Rights Clubs References Available upon request

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