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<pre>Array ( [var] => cut_url ) </pre> Resume for Niroshan F. for Customer Support / Client Care / Telecommunications Services in Colombo 10, Sri Lanka. Search More Resumes for Customer Support / Client Care on Resumark.com #WK1F8MA7N
 

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Resume for Niroshan F. for Customer Support / Client Care / Telecommunications Services in Colombo 10, Sri Lanka




Occupation: Customer Support / Client Care Industry: Telecommunications Services
Country: Sri Lanka City: Colombo 10
State: Colombo ZIP: 0100



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| |F. Renalt Niroshan |
| |/, Piyadasa Sirisena Mawatha, Colombo , Sri Lanka. |
| |Phone: + |
| |+ |
| |Email: |
| |Objectives |
| |Seeking a challenging administrative position where I could utilize my planning, organization, |
| |and followthrough skills. |
| |Education |
| |International Diploma in Computer Studies at IDM computer Studies Pvt Ltd. Completed in |
| |Passed with Distinction Subject Grade |
| |Basic computer principles Distinction |
| |Computer programming Distinction |
| |Modeling computer mathematics Distinction |
| |Human communication & information system Distinction |
| |Business system development Distinction |
| |Computerized accounting Distinction |
| |Project work using Visual Basic . Distinction |
| | |
| |International Advanced Diploma in Computer Studies at IDM computer Studies Pvt Ltd. |
| |Completed in |
| |Credit Pass Subject Grade |
| |Business system analysis Simple Pass |
| |Business system design Simple Pass |
| |Database design & development Simple Pass |
| |Enterprise networking Simple Pass |
| |Managing business projects Credit Pass |
| |Advanced Java Simple Pass |
| |Business management Credit Pass |
| |C++ programming Simple Pass |
| |Practical project Credit Pass |
| | |
| |BSc in Computing and Information Systems – London Metropolitan University UK |
| |Completed in |
| |Passed with Lower Second Class Honors Subject Grade |
| |Communications Systems Management nd Upper |
| |Software engineering Management st Class |
| |Software engineering Methods st Class |
| |Advance Database Management Systems rd Upper |
| |Management Support Systems rd Upper |
| |Object Oriented Analyzing and Designing nd Upper |
| |Major Project – Online Ordering System for Leather Company nd |
| |G. C. E. Ordinary Level in St. Joseph’s College, Colombo . |
| |Subject Grade |
| |Tamil language Credit pass English Language Credit pass Science Credit pass |
| |Mathematics Credit pass Social studies & History Credit pass Christianity R.C. Ordinary pass |
| |Art Ordinary pass |
| |Commerce & Accounts Ordinary pass |
| | |
| |G. C. E. Advanced Level in St. Joseph’s College, Colombo . |
| |Subject Grade |
| |Economics Credit pass Business Studies Ordinary Pass Accounting |
| |Ordinary Pass Business Statistics Ordinary Pass |
| | |
| |Diploma in computer studies at IDM computer Studies Pvt. Ltd. |
| |Completed in Completed with Distinction pass |
| | |
| |Computer Hardware Engineering at Raytronics Computer Systems Pvt. Ltd. Completed|
| |in |
| | |
| |Upper Intermediate General English Course at British Council |
| |Completed in |
| | |
| |Experience |
| |Web Content developer May – November |
| |Company: TextCENTRIC Technologies, /, Horton Place, Colombo . |
| |Responsibilities: Developing Web pages, writing scripts, picture editing & worked as quality |
| |controller. |
| |Contact Centre Officer August – April |
| |Company: Dialog Axiata PLC , Union Place, Colombo . |
| |Responsibilities: Responds to customer communications via telephone, email and written |
| |correspondence, using relevant computer systems completing transactions in accordance with centre|
| |procedures, agreed service level agreements and customer care standards. |
| |Contact Centre Consultant – Team Leader April – June |
| |Company: Dialog Axiata PLC , Union Place, Colombo . |
| |Responsibilities: Assists the Customer Service Officers in their daily operational duties and |
| |provides assistance, guidance and coaching on more complex matters. |
| |Asst. Coordinator – Team Leader – Enterprise Content Management June – April |
| |Company: Dialog Axiata PLC , Union Place, Colombo . |
| |Responsibilities: Take initiatives to achieve center performance and assist the management to |
| |maintain a good conduct within the contact centre. Also interview potential candidates when ever |
| |required. |
| |Account Manager July –up to date |
| |Company: MediGain Pvt Ltd. No. , Dr. Danister De Silva Mw, Colombo |
| |Responsibilities: Appeal, followup and resubmission of denied or underpaid claims, Billing and |
| |refiling as needed Electronic claims submission, Followup of claims which are delinquent, |
| |denied or underpaid, Bill inquiry and customer service handling through toll free lines, Policy |
| |verification and processing. Maintain % accuracy in collections and fixing denials. |
| |Client perspective: Communicate and coordinate with the client and the U.S. management to resolve|
| |issues and provide feedback over the phone or email. Conduct weekly and monthly meetings with |
| |U.S. management and client, located in Texas conference call. Prepare weekly and monthly |
| |reports using Excel and Power Point for client and company requirement and explain the outcome of|
| |the report or the progress to the client and the U.S. management over the phone. |
| | |
| |Skills |
| |Played Hockey for St. Joseph’s College st II team and Colombo Colts Cricket Club. |
| | |
| |Gender: Male |
| | |
| |Date of birth: July th, |
| | |
| |Marital status: Married |
| | |
| |Nationality: Sri Lankan |
| | |
| |Passport number: N Valid Period: // – // |
| | |
| |Language skills: |
| |English: Can read, write & speak |
| |Tamil: Can read, write & speak |
| |Sinhala: Can speak |

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