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<pre>Array ( [var] => cut_url ) </pre> Resume for Mohammed N. for Engineer / Telecommunications Services in Nasr City, Egypt. Search More Resumes for Engineer on #L1YW34ZIU

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Resume for Mohammed N. for Engineer / Telecommunications Services in Nasr City, Egypt

Occupation: Engineer Industry: Telecommunications Services
Country: Egypt City: Nasr City
State: Al Qahirah ZIP: None

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Mohammed A. N.
Ahmed Nour El Din Street
Nasr City, Cairo, Egypt
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/–Present ORANGE France Telecom
Senior Incident & Problem management Specialist Team Leader – SITA & Partners Incident
• Managed a team of network engineers
• Prepared and conduct sessions to train fellow colleagues on a technical and self motivation level
• Prepared technical reports
• Ensured cases are allocated to the most appropriate next level/organization as part of the case
flow process
• Liaise with other relevant departments, e.g. GCSC’s, Field Operations, PTT, Vendors etc.
• Performed technical and management escalations in line with the company policy. Regarded as
the first level escalation for team
/– ORANGE France Telecom
Incident & Problem management Specialist – SITA & Partners Incident Management
• Managed all faults for Orange IP VPN and all proactive faults for XAIR project, which is Airport
HUB containing all the Airports customers and Airlines Mission critical sites.
• Managed all faults for SITA services such as IPVPN solutions, Airport HUB, IP Helix, IPSec,
Naked ISP, SSL VPN, Firewall, Integrated Traffic Management ITM, Internet Offload, Hosted IP
Voice, IP Telephony, and SITATEX, Security Authentication Services SAS.
• Maintained solutions for network, LAN/WAN topologies and protocols.
• Diagnosed faultrelated cases by effectively utilizing software diagnostics and other
network/product utility programs.
• Monitored systems, customer networks and products and deal with alerts and events as
/–/ MOBINIL Egyptian Company for Mobile Services
Customer Service Representative High Usage Group
• Awards: Top Agent May , th Agent out of April
• Successfully completed GSM line activation rotation training including BSCS, Ferma, and
• Managed GPRS and EDGE technical and data support
Masters in Business Administration
• Marketing
B. Sc. In Computer Science and Management Technology
• Major Computer Science
• Minor – Management Technology
• ITIL v Foundation Certified
• Cisco Certified Network Associate CCNA
• Microsoft Certified Systems Engineer MCSE – pending certification
• Project Management Professional Diploma – pending certification
• Cisco Certified Network Professional CCNP – pending certification
Dual Nationality – American and Egyptian
Date of birth:
January th,
English Native
Arabic Fluent written /spoken
French – Basic
Computer Skills:
MS Office, HTML, Java & JavaScript, Front Page, C & C++, C Sharp, Visual Basic
Traveling: USA, Germany, Switzerland, Egypt, Saudi Arabia, UAE, France, The Netherlands,
Web designing awarded top high school website developer by Egyptian Ministry of Edu. June
Personal Assessment:
• Excellent networking and communications background.
• Ability to build relationships with peer and management levels both with clients and within the
• Able to work under pressure and deal with multiple tasks.
• Proactive, self motivated and determined attitude.
• Very good with time management, organizational, communication, and interpersonal skills.
• Have a wide knowledge of the global market in terms of the telecommunications industry and a
good commercial awareness.
• Very good presentation and problem solving skills
• Service oriented, customer focused with very good customer skills.
Soft Skills:
Completed on
• Communication Skills Sept ,
• Creative Thinking & Problem solving July ,
• Self Motivation May ,
• Negotiation skills Mar ,
• Handling Conflict Feb ,
• Effective Thinking and Creative Problem Solving Simulation Feb ,
• Communicating as a Leader Dec ,
• The Dynamics of Interaction Dec ,
• Problem Solving & Decision Making Sep ,
• Communication Skills for the Workplace May ,
• Frame Relay Workshop Feb ,
• IP Telephony basics Feb ,
• Access Concentrator Node ACN Blended Solution Jan ,
• Access Concentrator Node ACN Jan ,
• Mega Transport Network MTN Jan ,
• Internet VPN Configuration and Troubleshooting Dec ,
• Internet VPN Dec ,
• IPSec IP Security: Concepts Dec ,
• IGN IP Global Network: BGP & VPN Concepts Dec ,
• APCN Phase Jun ,
• Voice for IP VPN Concepts May ,
• IP VPN Architecture Apr ,
• Asynchronous Transfer Mode ATM Nov ,
• IP Global Network IGN Dec ,
• Legacy Protocols Troubleshooting Dec ,

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