Provisioning and Enterprise Application Integration middleware for telco, banking and public sector.
Managing the organization comprised of consultants and developers that are either being permanently
employed or on a perproject basis and that operate, develop and maintain infrastructure for major telco
entities in Republic of Macedonia.
TMobile Macedonia AD Skopje, GSM Mobile Operations
April – February : Chief Information Officer
September – April : Chief Information & Customer Services Officer
Managed the Information Technology Area at TMobile Macedonia, consisting of the following functional
units, with + employees:
• IT Infrastructure
• Rating, Billing & Payment
• Service Platforms, Messaging, Content platforms
• Enterprise Resource Planning / Business Intelligence
• Customer Relationship Management / Partner Relationship Management
• IT Security, Networking & Data Privacy
Until April managing the Information Technology AND Customer Services CS areas at TMobile
Macedonia, consisting of the following functional departments, each with + employees:
Information Technology Customer Services
• IT Operations Call Centre
• Billing & Rating Major Accounts
• Products and Services Collection group
• Management Information Systems VIP / Demo group
• IT Development Fraud Management
• Intercarrier Relations and Regulatory Affairs ProActive group
• IT Security Correspondence and Complaints
Developed and implemented strategies and plans related to Information Technology and Customer
Services that fulfill corporate mission statement, business objectives and operational plans; Nowadays T
Mobile Macedonia is a fullfledged GSM / ,G network with ,M+ subscribers and +% market share
and ISO : / ISO QoS sertification.
Developed accurate and timely Strategic, Business and Operational Plans for implementation of systems,
solutions, products and services, as devised by the corporate and business process planning.
Managed and coordinated implementation of network, systems, services and processes infrastructure and
organization, with a total budget of up to + M EUR/year %of the corporate total and with +%
workforce of the Corporation. In this capacity, responsible in front of the Board of Directors of TMobile
Macedonia previous MobiMak / Macedonian Telecommunications and TMobile International Joint
Ventures management / Deutsche Telekom South Eastern Europe technical management.
Coordinated and managed relations with external partners, carriers, service providers, vendors and