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<pre>Array ( [var] => cut_url ) </pre> Resume for Bernd D. for Executive Manager / Telecommunications Services in Apex, North Carolina. Search More Resumes for Executive Manager on Resumark.com #KBOCJCU7G
 

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Resume for Bernd D. for Executive Manager / Telecommunications Services in Apex, North Carolina




Occupation: Executive Manager Industry: Telecommunications Services
Country: United States City: Apex
State: North Carolina ZIP: 27539



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Bernd F. D. Dörflein Oxford Green Dr. Apex NC OBJECTIVE Senior Program ­ Project Manager bringing + years experience in program plus project management, process development, implementing business strategies to drive quality, maintaining quality assurance & documentation, internal audits, with skills in assessing new business opportunities plus improvements inclusive identifying issues, facilitating problemsolving and recommending solutions by independent analysis by interpretation of objective data plus assessing work metric findings. Fluent in English and German CERTIFICATIONS i OSAH Quality Manager Quality Auditor DAS Installation Andrews/CommScope Project Manager SETT ESL EXPERIENCE Development Training Administrator, Mycom Atl., GA Oct ­ Present Lead the development of training strategy for Mycom NA Operations. The focus will be in improving the overall understanding of the Mycom Value proposition inclusive developing ongoing training to enhance the Operation team&;s day to day skills. Develop all training processes and procedures inclusive curriculum development and certification requirements to improve the overall knowledge base of new and existing operations personnel. Conduct trainthetrainer classes in order to educate local trainers for internal audits, and field installation audits Develop career paths inclusive hierarchy for field and HQ personnel. Program Manager, Nokia Siemens Networks, Atl., GA Jun Sep Directed an international and domestic team tasked with recovering $ million in outstanding open order backlogs resulting in the recovery of $. million in months of a month deadline and prior to company merger. Lead and directed two teams responsible for Nokia USA and Siemens Mobile customer care contract alignment during merger in months of a month deadline and prior to merger. _ Access & align all software packages/ products for SAP & ERP to enhance plus streamline processes for corporate merger. NAM Quality Manager, Nokia Siemens Networks, Atl., GA May Jun As North American NAM Quality Manager responsible to Nokia quality processes & procedures having lead all quality training programs, developed and facilitated TQM field quality checklist processes that redirect engineering groups plus technicians that increased company quality by % after those trained better understood root cause analysis tracking issues via EDMS. Responsible for designing and implementing Systems Development Life Cycle Developing SDLC processes and access SAP/ERP protocols for company merger. Lead and actively participated in business metric meetings encompassing field installation quality reports, quality of service reports plus customer satisfaction reports and made objective decisions for improvements to increase quality metrics. Earmarked by many executives as the Firefighter because of his ability to analyze problems via objective metrics while building similar expertise in his diverse team members then documenting all activities that supported his actions for management. Project Manager, Nokia USA, Atl., GA Apr May Managed a $ million Cingular Wireless project that upgraded a live network infrastructure, increased network capacity and prepared for transition to G that resulted in a complete network swapout on schedule that lead to the promotion of North American NAM Quality Manager. Saved $ per quarter by gathering and analyzing hardware defect metrics data then presenting those findings to the appropriate levels of executive management in both verbally and written format isolating a human installation error. Praised by client as a person who grasps complex issues easily and communicates them in an uncomplicated way to his peers and teams and then champions&; quality as a real purpose in every aspect of the job. Participated in external audits and process improvements inclusive development in support of quality assurance initiatives that streamlined the auditing installation and commissioning procedures resulting in a % decrease in service provider change orders. Project Manager, SGN, Hernando, FL Jun Mar Project Manager of a $ million GSM program in Pakistan that resulted in zero network outages and delivered month earlier than expected. Project manager of a live G to . G network transition training program resulting in zero network outages and delivered days earlier than expected. Provided guidance and training to international engineering groups in India and Pakistan that resulted in the development of a quality assurance program, documentation processes, quality metrics and quality audit processes aligning with mergers and earned ISO /TL certification. Managed a $ million program that provided guidance, training and quality auditing process and metrics to a field installation and NOC group in Pakistan that resulted in the development of a training center, Electronic Document Management System EDMS, and a regional quality auditing program. Wireless SME, Nortel DASA, Friedrichshafen, Germany Jan Jul Project managed the endproduct design and delivery stage for a successful German E network grid. Served as project manager to assist in planning, organizing and coordinating office and field quality audits plus activities for reclamation German E network related projects and issues; negotiated contracts plus coordinated with consultants regarding various issues for ontime delivery of projects. Wireless Hardware Manager, Nortel, Richardson, TX Jan Dec Lead and directed a .G hardware group that redesigned a hardware application procedure that reduced engineering time by % plus achieved an annual cost reduction of %. Lead and directed a PCS then .G engineering team that changed the engineering process by design and implementation of an electronic hardware application questionnaire that reduced engineering time by %, plus trained project and customer teams to analyze quality metrics extracted via EDMS achieving an annual cost reduction of %. Additional Career Highlights Instructor, Wake Technical Community College, Raleigh, NC Jan ­ Nov Lead Facilitator, Avadon Group, Cary, NC Nov Dec Facilitated classes to the unemployed, under employed and transitioning military individuals to enhance their marketability that resulted in a % successful job placement rate in . MILITARY SERVICE US Coast Guard EDUCATION BS/General Engineering, KWU years May

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