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<pre>Array ( [var] => cut_url ) </pre> Resume for Scott D. for Executive Manager / Telecommunications Services in Danville, Kentucky. Search More Resumes for Executive Manager on Resumark.com #NDCFAJCAC
 

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Resume for Scott D. for Executive Manager / Telecommunications Services in Danville, Kentucky




Occupation: Executive Manager Industry: Telecommunications Services
Country: United States City: Danville
State: Kentucky ZIP: 40422



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Scott A. D.

P Avenue • Plano, TX

.. •

 

Operations Manager

Operations manager and recent MBA graduate with nearly years experience. Experienced in the operation styles of small businesses, multinational corporations, military contractors, and franchises.  Proven abilities in financial services and analysis, financial modeling and forecasting, quality control, retail, telecommunications, data and call center operations, and supply chain management.  Demonstrated skill in building and leading highperforming, crossfunctional teams in both military and civilian operations. Expert in bridging technical, business and financial perspectives then utilizing the data for strategic planning. 

Client Relations • Trend Analysis • Operations Management • Process Improvement

Project Management • Quality Control • Business Valuation • Strategic Planning

Team Facilitation • Telecommunications • Forecasting • Resource Management 

            Transferable Skills

  • Coordinated operations in multiple, geographically diverse locations around the world.
  • Managed multiple small teams through the direction of subordinate managers.
  • Participated in the establishment of department goals and supervised the implementation.
  • Managed, coordinated, monitored, and evaluated the performance of department staff directly or through subordinate managers.
  • Responsible for the recruiting, promotion, performance evaluation, training, motivation, counseling, and discipline of staff.
  • Conducted staff meetings conference room and virtual.
  • Responsible for the oversight of a $ million budget.
  •  

    Professional Experience 

    Vienna Tax Service. Harrodsburg, Kentucky. – Present.

    Branch Manager

  • Tasked to increase the market penetration of a small tax service franchise in Harrodsburg, KY. 
  • Managed operations, customer service, daily accounting, recruiting, training, and P&L. 
  • Responsible for employee development and performance evaluation.
  •  

    Selected Accomplishments

  • Grew customer base by % over three years by implementing a "referafriend" marketing campaign.
  • Achieved % customer retention each year by building trust, demonstrating superior tax and accounting knowledge, and providing superior customer service.
  •  

    MCI Global Data Repair Center. Cary, North Carolina.  – .

    Virtual Technical Support Manager

  • Promoted to lead QA group and coordinated operations in multiple facilities around the world.
  • Provided postsale support by building relationships with customers' key decision makers.
  • Managed recruiting, technical and strategic research and planning.
  • Managed multiple small teams through the direction of subordinate managers and staff.
  •  

    Selected Accomplishments

  • Saved MCI over $. million annually by eliminating wasted productivity.
  • Reduced repeat circuit failures by %. Simultaneously accelerated overall throughput time by % in the troubleresolution system by identifying and eliminating bottlenecks.
  • Retained % of dissatisfied customers by rebuilding companytocompany relationships.
  • Made recommendations and implemented quality improvements – and improved quality of the troublereporting process. Results were highlighted by CEO during annual meeting.
  •  

    MicroLegend Telecom Systems. Raleigh, North Carolina.  – .

    Technical Manager

  • Supervised product production, deployment, and customer training for advanced signaling system – SS components, used by telecom companies to switch calls – including, fabrication, implementation, testing lab, supply chain management, inventory, budget and cost analysis, and customer and employee training. 
  • Supervised project manager and technicians.
  •  

    Selected Accomplishments

  • Implemented lean manufacturing practices by partnering with suppliers and vendors to streamline the supply chain.
  • Designed, implemented, and supervised a stateoftheart telecommunications test lab.
  • Created a virtual private network between the head office in Ottawa, Canada and the Raleigh, NC branch office, increasing productivity over % in the Raleigh office.
  •  

    MCI FAA Network Control Center. Cary, North Carolina.  – .

    Engineer / Shift Leader

  • Directed and coordinated troubleshooting that supported a $ Billion FAA contract.
  • Interfaced with customers, MCI operations, marketing, sales, and other communication companies.
  • Supervised scheduling, work assignments, and customer service.
  • Supervised network engineers, satellite engineers, and network operators.
  •  
     

    Military Service 

    U.S. Army.  – .

    Sergeant

  • Took charge of repair and maintenance teams at the depot and field level.
  • Created and implemented a comprehensive preventivemaintenance system for person facility.
  • Set up a computerized Master Station Log, improving efficiency and productivity.
  • Enforced safety and environmental compliance.
  • Achieved .% reliability rating by troubleshooting of circuits, trunks, and links.
  • Acted as Circuit Control Officer CCO for six missions including Op Restore Hope in Haiti.
  • Promoted times in years, from E through E Sergeant.
  •  

    Education 

    Executive MBA.  Sullivan University.  Lexington, Kentucky.

  • Concentrations in Operations Management and Corporate Finance and Analysis
  • Cum Laude
  • Sigma Beta Delta: International honor society for business, management, and administration
  • B.S. in Business Administration Management.  Sullivan University.  Lexington, Kentucky.

  • Summa cum Laude
  • President’s Cup Award for Academic Achievement
  • Sigma Beta Delta: International honor society for business, management, and administration
  • A.S. in Accounting. National College of Business & Technology.  Danville, Kentucky.

  • High Honors
  • Leadership Award
  • Profiled in Who’s Who among Students in American Junior Colleges in &

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