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<pre>Array ( [var] => cut_url ) </pre> Resume for Ann B. for Executive Manager / Telecommunications Services in Madison, Connecticut. Search More Resumes for Executive Manager on #QAU93IGD7

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Resume for Ann B. for Executive Manager / Telecommunications Services in Madison, Connecticut

Occupation: Executive Manager Industry: Telecommunications Services
Country: United States City: Madison
State: Connecticut ZIP: 06443

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▪ Bartlett Drive ▪ Madison, CT ▪ .. ▪ ▪
Midlevel Business & Relationship Professional with Expertise in
Marketing, Growth Initiatives, & Team Leadership.
Talented professional able to step into any role with ease, evidenced by success in areas of client
relations, product / service programs, longrange planning, and change management. Experienced
working with multiple layers of managers and decision makers, both internally and externally. Skilled
directing daily activities of immediate team members and indirect reports in pursuit of corporate
goals. Expertise in developing and managing strategies for new corporate programs that lead to
bettered team performance, increased revenue, and improved customer relationships.
Change Management
Business Planning & Strategy
Client Relationship Management
Communication – Up & Downstream
Needs Assessment & Analysis
Contracts & Negotiations
Service & Product Management
Available for Extensive Travel
AT&T INC. FORMERLY SBC AND SNET, North Haven, CT, – Present
Technical Sales Consultant – Present
Consult with major corporate customers to provide worldclass services that meet complex data,
voice, and mobile communication needs. Facilitate team of support staff and serve as subject matter
expert on all products and services [e.g., Internet Protocol IP, Wide Area Data Networks WAN,
Voice over IP VoIP, and Network Security]. Support pre and postsale communications, as well as
handling pricing, legal compliance, and customer care. Client list: Alexion Pharmaceuticals, CT Online
Computing, First Reserve Corporation, New Alliance Bank, Perimeter Internetworking, WWE.
Surpassed monthly goals achieving % and exceeded annual goal reaching %, resulting in
$.M in new annual recurring revenues.
Landed $M in data and network services contracts with five national customers.
Transformed sales team from under performing group to top performing team that consistently
meets and exceeds sales goals.
Developed extensive one year mentor / rotation training program for new hires in midlevel
management positions, avoiding ‘trialbyfire’ initiation into position.
Customer Care Solutions, Area Manager –
Established this new entity to serve as single point of contact between sales / service organizations
supporting Fortune clients. Developed bestpractice contract / service initiatives that rolled out to
all tiers billing, project management, service management, ordering. Facilitated programs across all
divisions, handling development and oversight of RFPs / RFIs and developed custom service level
agreements requiring extensive needs analysis and statistical studies. Client list: Citigroup, ESPN, GE,
The Hartford Insurance, IBM, Morgan Stanley, Travelers Insurance.
Exceeded quarterly revenue potential by % in first year and doubled potential sales revenues
$.B by developing and executing effective and efficient methods for handling RFPs / RFIs.
Served on team that brought in $M in new annual revenue and credited with building potential
revenue streams of more than $B over six years.
Consistently complimented on ability to handle sensitive client issues with tact and dedication to
both company and client.
▪ .. ▪ ▪
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Process & Methods / Service Management, Area Manager –
Recruited to position to lead major service improvement initiatives following years of corporate
downsizing and degradation of customer service, serving as liaison between top retail/corporate
clients and internal sales and senior management divisions. Managed daytoday activities of team of ;
implemented crosstraining for all new hires; and directed monthly service meetings with top accounts.
Led quality assurance and administered service level agreements with direct oversight of provided
services. Client list: Aetna, Citigroup, ESPN, The Hartford Insurance, IBM, Morgan Stanley, Travelers
Insurance, United Technologies, Yale University.
Eliminated service order backlogs – bringing book from more than , to zero in just months,
resulting in saving numerous client relationships and multiyear contracts.
Captured % reduction of overtime by negotiating with Union Management while increasing service
order accuracy with performance incentive plans.
Created online contact systems, allowing Fortune customers direct and timeefficient methods
of reporting service issues; instituted outsourced call center for The Hartford Insurance.
Recognized with numerous service and performance excellence awards.
Early career accomplishments as Account Manager and Special Events Coordinator with AT&T:
Handled souptonuts coordination of communications services and inkind services for –
Professional Tennis Tournaments $K annual package value revenues over day event and
World Cup Soccer Tournament $K revenue over day event as Special Events Coordinator.
Achieved more than % of annual revenue goals two times in just five years and recognized with
numerous quarterly sales awards for surpassing revenue goals as Account Manager – .
Outmaneuvered competition to land several contracts with major area hospitals and corporations
as Account Manager selling equipment and network services solutions packages.
Bachelor of Science BS, Marketing Management, BENTLEY UNIVERSITY
Associate of Science AS, Accounting, BENTLEY UNIVERSITY
Project Management Certification, FRANKLIN COVEY
Committee Member for various communitybased events including Parade Marshall annual St.
Patrick’s Day Parade raising more than $K annually as Chairperson Shamrock Open Golf
Tournament; Relay for Life American Cancer Society Team Lead achieving silver honors each year.
Coach / Activity Coordinator for recreational and Amateur Athletic Union AAU basketball teams.

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