AT&T INC. FORMERLY SBC AND SNET, North Haven, CT, – Present
Technical Sales Consultant – Present
Consult with major corporate customers to provide worldclass services that meet complex data,
voice, and mobile communication needs. Facilitate team of support staff and serve as subject matter
expert on all products and services [e.g., Internet Protocol IP, Wide Area Data Networks WAN,
Voice over IP VoIP, and Network Security]. Support pre and postsale communications, as well as
handling pricing, legal compliance, and customer care. Client list: Alexion Pharmaceuticals, CT Online
Computing, First Reserve Corporation, New Alliance Bank, Perimeter Internetworking, WWE.
Surpassed monthly goals achieving % and exceeded annual goal reaching %, resulting in
$.M in new annual recurring revenues.
Landed $M in data and network services contracts with five national customers.
Transformed sales team from under performing group to top performing team that consistently
meets and exceeds sales goals.
Developed extensive one year mentor / rotation training program for new hires in midlevel
management positions, avoiding ‘trialbyfire’ initiation into position.
Customer Care Solutions, Area Manager –
Established this new entity to serve as single point of contact between sales / service organizations
supporting Fortune clients. Developed bestpractice contract / service initiatives that rolled out to
all tiers billing, project management, service management, ordering. Facilitated programs across all
divisions, handling development and oversight of RFPs / RFIs and developed custom service level
agreements requiring extensive needs analysis and statistical studies. Client list: Citigroup, ESPN, GE,
The Hartford Insurance, IBM, Morgan Stanley, Travelers Insurance.
Exceeded quarterly revenue potential by % in first year and doubled potential sales revenues
$.B by developing and executing effective and efficient methods for handling RFPs / RFIs.
Served on team that brought in $M in new annual revenue and credited with building potential
revenue streams of more than $B over six years.
Consistently complimented on ability to handle sensitive client issues with tact and dedication to
both company and client.