Date of birth: .
Marital status: Married.
Years of work experience as detailed:
in Human Resources, Personnel and Development Unit.
Years of Work Experience in Customer Relations & Credit Control.
Adding a new experience to
my career path, and being connected to a great institution is a powerful
attachment to anyone’s career and
other work will be a great familiarity to be added to my takings, priorities
and the expected major of a life time.
Coordinator HR Training & Development Unit,
SabaFon – Current:
Update and monitor Training
Database related to training Local & Abroad.
Receive Training Requisitions
from all departments regarding any needed training.
Liaise with the Finance
and Administration Departments in processing traveling documentations
Liaise with the traveling
executive in HR in relation to employee traveling for training.
Coordinate and negotiate
training courses and facilities with international training centers
Liaise with the Legal
Coordinator in signing the required legal documentation for training
Implement the training
policy and control international and
local training documentations and archiving.
Assist Training Specialist
in implementing the training plan.
Ensure updated and comprehensive
training personnel files for all staff.
Assist in training
locally organized and work closely with other training coordinators
in any domestic and internal training courses conducted on site
Prepare the required
input to be included in the HR Monthly Report.
Other functions related
to the position as required by the line manager.
Account Coordinator Customer Care dep’t. & Sales,
SabaFon – :
In charge of the Normal,
Normal and Post Transfer client types.
Manage, direct and control
specified tasks in order to accomplish stated goals.
Establish and implement
short and longrange organizational goals, objectives, policies and
action plans and procedures; monitor and evaluate performance and effectiveness.
Utilize the automated
system to get required information and provide reports to superiors.
Communicate and coordinate
with other units for getting some tasks done.
Monitor the CCBS autosuspension
and release, spotting out any problem and wrong actions, such as that
problem that happens when generating every month’s bill, contacting
the ITBilling after reporting these problems to my superiors.
actions made by other units’ executives such releasing unpaid bills
lines, adding wrong services or changing Tariff Plan for the lines under
the types that I am in charge of.
Generating Credit limit
Report for my types twice a day, checking and spotting wrong and fraud
Credit Limit changes, modifying according to the deposit amount and
emailing the persons who made such fraud actions.
Credit Limit Report
to find out if any lines exceed the limit with no action taken by the
Generate the Balance
Report in a daily basis for getting statistics when needed.
Generate a Deposit
and Refund report to check changing of the deposit amount.
Prepare and send the
SMS Notifications to the regular payment types’ clients.
Release the fully paid
Checking lines’ accounts
when suspecting problems or receiving complaints and forwarding them
to the responsible units to take the needed action.
Prepare and send weekly,
monthly and annual reports, and when needed, to our superiors.
for United Insurance Company for a short period before joining
for Taj Sheba hotel as a help desk assistant .
Faculty of Arts and
Languages Sana'a, Yemen. English language major
Basic & Intermediate at
Ultimate, that been held in June .
Skills & Work Pressure Management
at ROCHD, which held in July .
Training of Trainers
at Qurtoba for Training which held in
at AbuGhazaleh & Co. Consulting, Member of Talal AbuGhazaleh Organization
TAGorg, which held in June .
Management and Collection,
Experts Training Center, which held in August .
Customers for Life
at Consultancy, Management & Training House CMT, intensive course
which held in October .
Training for Handsets
at high levels, at Nokia Academy.
Word at AlKhirbash
IBM, in August , grade Very Good.
Excel at the British
Institute for Languages & Computer in April , grade Excellent
Fluent English language.
Arabic language Native.
Computer and web designing
Participated in Marketing
Promotions for SabaFon’s commercials.
Personnel & Development
Customer Relation & Credit
Control Supervisor, SabaFon