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<pre>Array ( [var] => cut_url ) </pre> Resume for Cheryl E. for IT / Technical Support / Telecommunications Services in Toronto, Canada. Search More Resumes for IT / Technical Support on Resumark.com #1YPNRGJ13
 

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Resume for Cheryl E. for IT / Technical Support / Telecommunications Services in Toronto, Canada




Occupation: IT / Technical Support Industry: Telecommunications Services
Country: Canada City: Toronto
State: Ontario ZIP: L1X 4R6



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Cheryl E. Cell Career Objective To obtain a challenging leadership position in the Voice over IP environment to better enable my opportunity to for advancement within the company. Highlights of Qualifications * Provide telephone, inperson, email and onsite telecom support to internal customers * Present voice solutions supporting business needs * Provide after hours oncall telecom network support * Maintain Service Level Agreements with carriers and external vendors and maintain/develop vendor relationships * Liaise with contractors and telephone company representatives to coordinate and assist with new installations and upgrades * Develop and implement policies and procedures related to telecom support and services * Provide research for innovative telecom products, providing telephony solutions to business needs * Process telecom equipment requests and prepare financial reports * Provide key support to telecom projects and initiatives years experience with telecommunications technology * Relevant certifications in Cisco VoIP, IPCC, and Call Manager technologies * Knowledge and proficiency in the use of Network technology including PSTNs, Ts, MPLS, QoS, Videoconferencing, Wireless devices, headsets and CDR & Billing systems * Proficiency with MS Office, including MS Project and Visio * Experience in managing service agreements and telecommunication expenditures * I have the ability to travel for any oncall rotations * Ability to work independently and under a team environment * I will ensure that issues are effectively communicated and managed. * Identify risks and ensure that the appropriate mitigations and contingencies are established. * Experience in delivering large, complex, multibusiness unit projects * Previous vendor management experience * Disaster Recovery Testing/Planning/Execution within the Mainframe Environment * Experience working with large cross functional teams * I will also ensure project deliverables are witin the budget and effective scope management is followed. * Provide leadership and guidance to the project Voice SupportCiso CallManager Legacy PBX Cisco Avaya CCM IMC Unity MultiPlatforms Novell Netware Windows OS/ ., . Zos AS/ ., . Unix SCO Linux MVS VM VSE Programming Languages Cobol C++ Rexx in MVS Environment FTP/PGP JCL XML Java Custom Software Packages Panvalet/Panexec ISPF/TSO DOC/VSE MVX/XA MVS/SP/XA VSAM PS/CICS Data Dictionary JCL Software in a Zos environment VPS RV Netview Netspy TCP/IP VTAM NCP VR Ntunemon VR EDUCATION Cisco Courses CIPT, CVOICE, Unity, IIPT IBM Related Courses Hardware Troubleshooting and configuration, Software Support and configuration, z/Os Fundamental Skills, Storage Area Network Implementation, CICS Basic Training, Java Programming, Hardware Support/Configuration, TCP/IP Networking DIPLOMA PROGRAMS Network Support Specialist Toronto School of Business, Kitchener Campus Ottawa Street North, Kitchener, Ontario Graduated Nov % avg Computer Programmer Analyst Georgian College of Applied Arts and Technology Owen Sound and Barrie Campuses SDSS Saugeen District Secondary School Port Elgin, Ontario Grade Completed Diploma Employment History / to July Mainframe Network Support Specialist Sunlife Sheppard and VicPark Scarborough, Ontario / to Voice over Ip Support Specialist IBM Steeles Avenue Scarborough, Ontario

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