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<pre>Array ( [var] => cut_url ) </pre> Resume for Kholoud S. for IT / Technical Support / Telecommunications Services in Dubai, United Arab Emirates. Search More Resumes for IT / Technical Support on #23KQ87WYH

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Resume for Kholoud S. for IT / Technical Support / Telecommunications Services in Dubai, United Arab Emirates

Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United Arab Emirates City: Dubai
State: Dubai ZIP: 0000

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By: Kholoud S. Helmy AbdulAlim.
Email Mobile +
I’m willing To Join a Solution AND / OR Service Provider for a Role in Operation or Continuous
Service Improvement phases of the Service Lifecycle, I’m searching to work with an international
solution provider for LBEs in a contract managed environment where the Objective output is
improving sales , extending contact to more services .
IT Service Desk Analyst in Schlumberger UAE , Dubai Current since March
Job Description & Acquired Experience
As SLB IT Service Desk Analyst I’m responsible for remotely & simultaneously resolving IT
related issues reported through Phone / Voice Mail / Email / Web Chat by French / English and
Arabic speaking users .
With a sophisticated and continuously growing infrastructure ; I have gained experience in
treating issues for Active Directory User and Computer Migration between Domain Controllers and
Forests and how it may or may not affect Enterprise Desktop client applications such Credant
Data Protection , Autonomy Data Disaster Recovery , McAfee ePO ,Forfront Endpoint
Protection as well as other SLB specific applications.
I have been familiar with Multiple Microsoft terms such as Outlook & , SCCM , MOC
, Lync , Live Meeting .Sharepoint ,ActiveSync ,PKI, Windows XP and Enterprise
Edition , etc….
I had good understanding of synchronizations between SAP , LDAP , Active Directory and how it
affects user access to specific applications.
I had hands on experience of various Network connections LAN , WLAN , Remote VPN Access
Juniper , VSAT and how it may limit access to Local applications and Servers .
I have been dealing with issues related to Cisco IP Telephony HW & SW for Mobile laptops ,and
Smart Phones.
Network Engineer in Orange Business Services Egypt , Cairo Jan To Jan
Job Description & Acquired Experience
OBS Integrates to it’s MPLS Core /Backbone Network a Ready Made Solutions developed by
PTT/Telco companies , Cisco , Juniper , Riverbeds, Microsoft in order to implement and operate
a customized tailored services to it’s customers LBE.
As a Network Engineer I had been responsible for monitoring failure of any network element /
device , perform the primary diagnostics to check the responsible party of the fault if it’s OBS or
Vendor or Customer responsibility.
Direct contact with Vendors to chase for service restoration within OBS – Vendor SLA , ensure
OBSCustomer SLA is achieved .
Perform Hard loop and Soft loop Testing for Leased Lines with PTT & Responsible for remote tests
and diagnostics of Network devices , part ordering and RMA .
Arranging with Vendors for Technician field visit on Customer Site and/or PartS Delivery
Remotely Assisting both OBS and Vendor Technicians on Customer/OBS/Vendor Sites and
confirm with customer that service is restored and ensure First Visit Resolution.
Service Transition support , confirm customer acceptance test prior to service delivery .
Problem Management for chronic issues ,recommending action plans and follow up
to resolution .
Multi Clients support ; of Large Business Enterprises among which : Swiss Re , The World
Bank Group , Sanofi – Aventis. CMA CGM. Flow Serve, Zumbtobel and more ……
Multi Vendors Direct Contact such :AT&T , Bell Canada , BT , C&W , TSystems , Riverbed ,
Multi Cultures && Multi Tier geographically decentralized environment , contacts
within international Orange Business Services teams in Brazil , India , France ,
USA , Canada , Etc ….
Technical Support Representative in Xceed Contact Center Egypt , Smart Village Nov
to Jan
Job Description & Acquired Experience
Xceed Contact Center acts as Outsourcing company , I was part of Microsoft XBOX S Team
offering Technical Support of MS XBOX line product and accessories for European French
Speaking Counties
Resolving Hardware , XBOX Live and Billing issues through Inbound calls from XBOX end users
in European French speaking countries
Linguistic Skills
Arabic , English , French
Education && Certifications
Cisco Certified Network Associate
Cisco Certified Design Associate
ITIL V Foundation
SIX SEGMA Green Belt
Bachelor in Electronics and Electrical Communications , Faculty of Engineering, Cairo University.
Egypt . .
GeneralSecondary School Certificate , Salmeyya Secondary School, Kuwait , .
Personal Data
Date of Birth : th April .
Nationality : Egyptian.
Marital Status :Single
Own a car & valid driving license.
I’m passionate to Details & Accuracy with proven experience of Virtual management, out
of the box and analytical thinking person .

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