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<pre>Array ( [var] => cut_url ) </pre> Resume for Darlene E. for IT / Technical Support / Telecommunications Services in Atlanta, Georgia. Search More Resumes for IT / Technical Support on Resumark.com #4JCO5DJLF
 

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Resume for Darlene E. for IT / Technical Support / Telecommunications Services in Atlanta, Georgia




Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United States City: Atlanta
State: Georgia ZIP: 30324



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Darlene Fischer E. Red Barn Road Marietta, GA Home Mobile Summary of Qualifications * Dependable, detailedminded, resultsoriented * Strong organizational and excellent time management skills * Excellent oral and written communication skills * Solutiondriven with excellent cando attitude Work Experience Technical Sales Consultant II AT&T Valued SMALL BUSINESS Current * Responsible for managing Small Business Customer accounts, supporting and selling complex solution to customer accounts by working with a member sales teams, management and other AT&T resource service group for identifying complex opportunities * I provide technical sales support to assure successful customer integration and implementation of established company solutions. Participates in joint sales call with the account managers. Responsible for consulting with customers and/or equipment vendors in selling and supporting company solutions with complex and high end products and systems * Work on problems of moderate scope where analysis of situation or data requires a review of identifiable factors. Supports unit sales plan through presales and/or postsales technical consulting activities. Provides technical support in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. * Supports sales team plan through presales and/or postsales technical consulting activities i.e. Technical Interviews with customers and Sales Order Team * Aggressively pursue complex opportunities with sales team to help design, price and close complex products solutions and professional service with a understanding of IP Networks and Managed Network services * Prepare and present professional corporate business proposals and executive presentations * Coach & Develop sales team Side by Side Coaching & Development to ensure Communication Specialist are able to uncover complex opportunities solutions * Manage these opportunities effectively to ensure timely sales closure and implementation presentation to the customer * Work with our Customer Appeals Managers, Executive Response team and Complex Billing Project Manager on Customer Escalations for resolutions * Work with the Provisioning Technical Engineers on installation and service related escalations of IP product set for the PSC & AMC center. Coordinate with national managers to improve provisioning intervals and service responsiveness. * Communicate regularly with frustrated and dissatisfied customers, diffusing high pressure situations. * Conducted IP product training for newly hired account managers. Account Manager/Analyst, Verizon Business, Atlanta, GA, * Provide pricing for MCI Core and Complex Solutions products for Premier Accounts * Provide order writing for all MCI products * Process reports for Executive/Senior level management * Handle executive level escalations for local exchange carrier issues * Coordinates with local exchange carriers for speedy resolutions * Implemented tracking system for customers letter of agency LOA * Retrieve and analyze Customer Service Records CSRs Analyst for all sales segments * Project Manager & Account Manager and Analyst for Fast Track Team Project Management/Support, MCI, Atlanta, GA, * Handled user account administration, content administration, and application management for Premier and Intl accounts * Research and resolved system issue for all sales segments * Conducted system tests in an UAT environment eSales Solution Support Helpdesk Advisor, MCI WORLDCOM, Alpharetta, GA, * Assisted all sales segments with OrderPro system for order writing and implementation * Supported Remedy ticketing system for nd level support that included downtime, system slowness, and other application issues * Lead advisor in User Acceptance Training UAT for Orderpro Small Business Data Specialist, MCI WORLDCOM, Alpharetta, GA, * Supported and controlled small business data leads for six sales centers * Strategic Planning for six Small Business call centers * Proposed daily strategies and scheduled the delivery of data to six call centers * Created and distributed several daily reports to executive and senior level management * Reviewed and evaluated data performance daily for Data Quality Small Business Sales, MCI WORLDCOM, Atlanta, GA, * Conducted telemarketing sales for small to midsize businesses for all MCI Core and Complex Solution Products * Mentored and trained new sales representatives Atlanta Mentor to assist with reducing retention Marketing Representative/Administrator Supervisor, International System Strategies, Marietta, GA, * Handled analysis of markets for government, civic, commercial and academic organizations * Performed contract negotiation and administration * Conducted maintenance of quality levels of client services delivery * Determined manpower needs Supervisor of administrative staff * Planned and developed customer service problem resolution programs Systems SBS ., BASE, Phoenix, Premier Microsoft Word, Windows //NT/XP, Webtime / PTR, Microsoft PowerPoint, Internet, Microsoft Excel, Microsoft Outlook, GUI Systems, OrderPro, NRM, NOES, JRMS, GPS, RTT, eCRM/ROME, Quote Expert, BellSouth Works, BOCRIS, Contract Wizard, Siebel, SAMS,, TrueComp Viewer, GCSM, eCORP, HR OneStop, Oil, WebPR, Starter, SAART, Sales Expert, SWIMS, Document Viewer, MCN Management, RDS, IPTO Pricing & Contract Tool, Touch Point Tracker, Mobility Toolkit, SBS Phase . Red Hot, BizComp, MyCSP, ASI Billing Support System, eSignature System, Business Direct, Bloopy, Phoenix Education Certification in Business Management Courses, Modern Business Communication, Business Ethics, Marketing Strategies Courses, SelfAssertiveness Training, Dale Carnegie, Atlanta, GA Certified Social Worker University of Indianapolis, Indianapolis, IN Six Sigma Yellow & Green Will Complete // Honors Hall of Fame Sales Representative, Nine Time Executive & Presidents Club Winner Top % of Sales Representative, Ovation Winner, Spotlight Award Winner, National Data Specialist Winner, Elected Top Performer of the Month References . Nicole Broadway, AT&T VALUED SMALL BUSINESS Sales Manager, Atlanta, Georgia . Gina Fox, AT&T Sales Director SMALL BUSINESS Louisville, KY . Gary Sims, AT&T VALUED SMALL BUSINESS Sales Manager, Atlanta, Georgia . Susan Lucas, Director of Service Support Programs, Verizon Business, Atlanta, Georgia . Timothy Banks, Cisco, Atlanta, GA . Judith Caid Darcy, Verizon Business, Alpharetta, GA

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