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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael S. for IT / Technical Support / Telecommunications Services in Sandy City, Utah. Search More Resumes for IT / Technical Support on #791CUO3UL

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Resume for Michael S. for IT / Technical Support / Telecommunications Services in Sandy City, Utah

Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United States City: Sandy City
State: Utah ZIP: 84070

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Heather Ridge Drive, Sandy, UT
Mobile Email:
To further a career as a computer professional in the areas of IT Network Supports and Telecommunication
where I can utilize my skills.
• Knowledge of Ericsson, AlcatelLucent, and Nokia BaseStations, DragonWave G WIMAX.
• Excellent Understanding of Wireless Technologies, Microwaves, T/T Concepts, AC/DC
Power Systems, Electronic ComponentTesting, TBerd for T/T Analyzer.
• Supporting ATT on second carrier add for UMTS and WCDMA for /mhz. Such as Powerwave
cut over, new installs, integrating, RF optimization.
• Certified in DragonWave, Huawei Microwaves, Anritsu site master analyzer and PPC
• Excellent Understanding of Wireless Technologies, Microwaves, T/T
Concepts, AC/DC Power Systems, Electronic ComponentTesting, TBerd for
T/T Analyzer.
• Proficient in Microsoft Offices, Troubleshooting Personal Computers.
• Strong Written and Verbal Skills.
• Professional IT Engineer Technical Support Analyst with ten years of
• Experienced in analyzing, Supporting, troubleshooting client/server and across
the networks.
• Knowledge Ciena/Cisco routers, Servers, Frame Relay, TCP/IP, LAN/WAN
DOS/Windows /XP/Vista/Win SecureCRT, WinSCP, Cisco VPN,
Unix/Solaris , Linux/BSD/FreeSpire MS Active Directory / /
Server /MSProject
Suns/HP/Dell/IBM, MAC/Imac, Netware ./GroupWise/MSOffice
Risc/IBM As/TSO Quest Foglight/HPOview/IBM Netcool/ Altiris
Experiences / Employments:
/ – Present – CellSite Technician Clearwire – Salt Lake City, UT
Responsible for deploying new wireless communications mobile WiMAX G network, precommissioning new
Clearwire cell sites, maintaining the operational readiness of existing system cell sites, and providing technical
Perform hardware/software and firmware upgrading. Install hardware, configured, assign
ip address for Microwave Radios Transceivers, Switch v, Hauwei, Valere Power
system Unit and Siteboss . Verified equipments setup, check fuses, hookup battery
DC power, Programming, testing new products. Maintain microwave radio equipment by
aligning frequencies with test equipment, performing annual FCC checks to ensure radio
operations are in accordance with FCC guidelines and test for faulty radios. Follows up
on all network related issues to ensure and determining the cause of equipment failure
using various types of complex test equipment, repairs and replacement of defective
system components. Setup cellular radio equipment by correctly aligning frequencies and
test for faulty circuits, repair or replace as necessary, and take radio measurements to
ensure appropriate signal strength, or quality. Coordinate or perform maintenance of cell
sites which involves the emergency generator, batteries/power equipment, the AC units,
microwave dishes, antennas, towers, locks and fences, coax cabling, etc. Be assigned to
hour "on call" duty to resolve any cellrelated to Clearwire issues, responding to all
NOC call outs within a specified area and contact the appropriate field staff to resolve a
system problem and maintains accurate records of equipment assignments.
Troubleshoot and resolve issues concerning technical problems with the system. Provide
field support for new cell construction in the following areas: on site supervision,
equipment delivery coordination, path alignment coordination, equipment installation, cell
turn up, cell optimization, and report on network outages, as well as network
enhancements. Providing technical support and working with all vendors including Sales
staff, Engineers, NOC, and assist where needed to identify customer system and
equipment problems.
/ –/ System Testing / PC/Network Support Weekend – Northrop Grumman SLC,
Provide daytoday desktops/laptops support functions, setup PC’s, configure, test and deploy Windowsbased
computers. PC’s maintenance and monitor systems performance to ensure they are running optimally.
Troubleshooting desktop workstations, laptop, Wireless ., Network switches, VPN, Network printers, setup user
accounts and maintain server system and file security, general IT administrator, imaging, and responsible to stay upto
date on AntiVirus, Keep appropriate document of hardware, software, networking equipments and details regarding
troubleshooting steps taken, possible solutions attempted and pertinent. Provide basic training and attention to detail,
thorough and professional troubleshooting, follow up with users. Work with vendors and evaluate/recommend new
products and system software installing, upgrading, and patches.
/ – / Network Operation Center Engineer Consonus Technology Salt Lake City,
Primary functions services monitoring, troubleshooting, identifying network faults and ensuring appropriate action is
take to restore data and SONET services on a multistate network. Provide preliminary network surveillance and
monitoring of the Cavalier Telephone SONET, switching, IP, DSLAM, and Access networks.ÊTroubleshoots
telephony, data, and video connectivity and configuration, Schedules, coordinates, and tracks all network
maintenance. Isolate network troubles and perform permanent repairs and providing training, technical
communication and customer skills and be able to effectively multitask, working on several customer or network
issues simultaneously and network repair are critical functions within the Network Control Center. Work with
Various Information Systems Security team & Information Assurance Vulnerability Assessment IAVA process,
including remediation, as directed. Work with Site POC’s, LEC’s, Vendors, etc. on chronic problems.
Communicating with network management, project engineer on new & existing customer site
install/implementations, newsite turnups, site & device hardware and IOS upgrades, etc. insure that the processes
are followed and inventory of managed devices are properly set up for all systems and databases.
/ – / Field Service Engineer Consultant Darwins Associate Salt Lake City, UT
Perform a new install in the field for GE Centricity PACS software on Dells, HP, and SunS Linux platforms.
Perform generals IT systems administration and maintain user accounts PC hardware for
workstations and laptops, Network troubleshooting, Windows operating systems, and
applications such Centricity PACS/RA/CA Clinical Workstations under the guidance of IHC/HCA
policies and procedures. Manage user accounts, workstation applications and create user folders to meet all regulatory
requirements. Provides knowledge enduser technical supports to fill customer needs involves to Unix, Solaris,
Windows, Telnet/FTP, TCP/IP, and Wireless . Networking. Developing a test strategie prior upgrading in to
production. Troubleshoot technical issues relates to hardware/software for internal and external customers. Provide
excellent customer service and working directly with the customers physicians, clinical support staff, and Radiology
IT PACS administrator staffs.
/ / System Analyst Support Unisys Corp Salt Lake City, UT
Responsible for handling technical support for internal and external customers in the following areas, both
hardware and software related and vary from client. Perform generals IT systems administration and
maintain user accounts PC hardware for workstations and laptops, Network troubleshooting, Windows
operating systems, and applications such as Microsoft Office/Outlook products. Troubleshoot concerning
installation, operation, configuration, customization, and usage of assigned products, and provides enduser
supports involves Solaris, Windows, FTP, TCP/IP, and Networking. Utilize Windows XP, Office ,
Outlook , Remedy, UNIX, and TSO. Applies basic diagnostic techniques to identify problems,
investigate causes and recommend solutions to correct common failures. Escalates complex problems to
higher level of expertise within organization. Involved change control for Networking, NT Windows,
Solaris, Mainframes, and IT management teams for approvals prior implementing into productions.
Oversees root cause and identified proper resolution for underlying problems for customer satisfaction.
Associate in Computer Programming Certified Technical Institute, Salt Lake City, UT
High School Diploma Bruins High School Twin Falls, Idaho

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