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<pre>Array ( [var] => cut_url ) </pre> Resume for Clement P. for IT / Technical Support / Telecommunications Services in Glen Burnie, Maryland. Search More Resumes for IT / Technical Support on #9WM8G6D49

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Resume for Clement P. for IT / Technical Support / Telecommunications Services in Glen Burnie, Maryland

Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United States City: Glen Burnie
State: Maryland ZIP: 21060

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Dark Star Way

Glen Burnie, MD


E mail:   


Seeking to enhance my career in information and communications systems with a progressive organization that will encourage mutual growth and enable me to utilize my skills and improve my technical abilities in IT client computer and server support. 


Currently hold a valid Suitability Clearance issued by Social Security Administration SSA  


•Microsoft Certified Solution Developer MCSD

•Microsoft Certified Professional MCP  


Over ten years experience in Information and Communications Technology

•Skilled in Windows Operating Systems incl. Server, Windows Pro, XP etc.

•Handson support of Desktop PCs, Routers, Switches and other LAN/WAN equipment

•Pioneer IT staff in the development and installation of the Nigeria Mission Control Centre NIMCC for Search and Rescue Operations in the areas of IT and Communications

• Systems Programming team for the largest VOIP CS Nortel Switch system in the USA

• Advance handson experience on the use of Helpdesk tools such as Remedy

•Goal oriented, creative, and resourceful  


Current Employer:

March, Date High Wire Network Inc.

Systems Design Specialist Subcontractor Avaya Government Solutions Inc. Formerly Nortel Government Solutions Inc

Telephone Systems Replace Project TSRP: Largest Enterprise VOIP Deployment Project for Social Security Administration SSA.

• Develop, implement and testing the configuration and programming on Nortel Communications Server systems.

• Perform station level configuration and administration as well as moves, Add and changes MAC Functions.

• Provide configuration and programming of Nortel Contact agents, including assignments, skill sets and supervision.

• Provide configuration and programming of voice messaging services, include mailboxes, class of service, and permissions and manages programming deliverables as a part of a complex delivery schedule. 

July – Date Currently on Part time

Systems Design Engineer I: MC Dean Inc., USA

•Provide support to the Baltimore Convention Center’s BCC standard Nortel telephony platform including Norstar, Option , Routers and Switches.

•Provide support for the BCC Network and other end user groups.

•Work closely with third party vendors and carriers to report and resolve telephony issues.

•Troubleshoot remotely, ISDN, T and Centrex issues with end user and provide problem resolution.

•Work closely with other Engineering and Installation staff for the purpose of testing new LAN technologies while establishing the standards for the Information Systems Department.

•Troubleshoot BCC’s Router and Switches, fiber optic connection etc. 

May – September

Consultant: Koba Institute Parttime

•Installed, configured and maintained Surveillance Camera Systems for the Institute

•Deployed desktop PCs modems and CRROMS 

•Upgraded and installed software on desktop PCs

•Assisted with any information and communications technology issues with the organization.  

January April


•Relocated to the USA

•Attended Insyte Computer Training Program for Cisco Certified Network Professional CCNP 


Technical Consultant:  COSPASSARSAT Nigeria Project, TechnoSciences Inc., USA March – September

•Provided technical support for computers and serverside application development teams 

•Liaised with technical partners in resolving problems

•Implemented hardware and software updates following COSPASSARSAT procedures

•Set up, monitored, and troubleshoot computer networks including remote administration with PC Anywhere technology 

Assistant Technical Officer Network:  Nigeria Mission Control Centre NIMCC Search & Rescue Department, “The Presidency” National Emergency Management Agency NEMA, June until

•Assisted in the installation of the Nigerian Low Earth Orbit Local User Terminal LEOLUT for   the CospasSarsat Satellite Search and Rescue Operations

•Assisted in the installation of Systems for Rescue Coordinating Centers RCCs

•Monitored of Master Control Processor MCP and LEOLUT

•Maintained, managed and supported mission critical computers and servers

•Monitored communications links analog and digital between Mission Control Centers

•Managed department database, incorporating data from multiple sources 


September, Strayer University B.Sc. Information Systems/Internetworking Technology Magna Cum Laude

September, Insyte Computer Education, Alexandria, VA Cisco Certified Network Professional CCNP Training Program.

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