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<pre>Array ( [var] => cut_url ) </pre> Resume for Luther I. for IT / Technical Support / Telecommunications Services in Cleveland, Ohio. Search More Resumes for IT / Technical Support on Resumark.com #G9VMNREU4
 

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Resume for Luther I. for IT / Technical Support / Telecommunications Services in Cleveland, Ohio




Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United States City: Cleveland
State: Ohio ZIP: 44128



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Luther I., MBA, PMP CCDA =========================================================== Objective: Director of Technology, Head Information Technology, Technology Product LifeCycle Development & Large Scale Project Management OVERVIEW OF QUALIFICATIONS Seasoned technology Internet professional with demonstrated abilities to manage and market products through its lifecycle planning, analysis, design, project management and improvement phases. Extremely effective in establishing product specifications, market positioning and pricing with focus on customer needs. Proven record of achievement in ecommerce and product management with strong project management, marketing and web production skills. Successfully launched and managed numerous Internet products for th Cox Business department ­ the Small Business division of the Cox Enterprises ­ America&;s largest Cable T.V providers. + years handson technology management experience in telecommunications, wireless and utility at ALLTEL, Cox Communications, and Cleveland Public Power. Part owner of Sprintconnect.com, former Internet Dialup Service Company. Looking to use m y broad cross section of hands on technology product development and management experience, highlevel team building and technical skills to bring focus and drive to Sales and Marketing as well as boast CAPEX. Luther I. has direct handson experience building Metropolitan Area Network MAN, W ide Area Network, Local Area Network, large scale project manager, CLOUD Computing Infrastructure, Cisco Teleconferencing, W IMAX, W IFI, Cable Television, and Remote Data Access Connections etc. Work Experience Product Development Director Present Cox Communications, also known as Cox Cable and formerly Cox Broadcasting Corporation is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and wireless services in the USA. Thirdlargest cable television provider in the USA, serving more than . million customers, including . million digital cable subscribers, . million Internet subscribers, and . million digital telephone subscribers. Appointed member of the Marketing functional team for business customer&;s turnaround in . Assumed majority of responsibilities & accountabilities previously help by the vice president and the director of field marketing Business customers. East Street, Cleveland, Ohio Led the development and implementation of annual marketing plans for Cox Business that resulted in consistent sales increases, in a flat growth industry. During this tim e, m ark eting played a k ey role in achieving sales growth that consistently out performed key competitors such as AT&T, TimeWarner, Comcast, WOW, and Verizon as well as the industry as a whole. This growth resulted in a yearly growth of % in profitability beginning in , for the first time in over ten years. Drove the development and implementation of new technology products such as MetroEthernet, Voice Manager for small businesses, Cox Digital Telephone ­ CDT, and Cox Storage Solutions ­ CSS, Cisco Teleconferencing and Cloud Computing. Active member of the media strategies that resulted in improved efficiency and accelerated sales growth and profitability. One such strategy drove incremental account receivable " Payment Systems" for Florida, TulsaArizona and W ichita. Increased franchisee participation in national and local marketing initiatives, resulting in a two year regional sales increase by % due to the leadership Cox Business marketing functional team. Directed development of businesstoconsumer, businesstobusiness and associatetofamily, Local Store Marketing programs that drove incremental annual sales of $ million. Spearheaded the testing and rollout of a private label, retailfinancing program that has resulted in incremental sales of ethnic cable programs resulting in over $ million, in the first three months and projected to drive annual incremental systemwide sales of over $ million in three years. D e v e l o p e d a n d im p l e m e n t e d c o n s u m e r r e s e a r c h d e s ig n e d t o im p r o ve r e s u l t s o f o u r s a l e s p r o m o t io n s . Technology Product Development Manager Cox Business is a division of Cox Business Enterprise, serving more than . million business customers with innovative products such as MetroEthernet, T/. T, OC, Voice Manager for small businesses, Storage system and web hosting. Built entirel y new staff of nine m arketing professionals and strategies to support the Sm all Business Pa c k a g e , f o llo w in g s u c c e ssf u l la u n c h . Co ntr o l l ed $ m i ll i o n tec h no l o g y pr od uc t de v e lo pm en t f or r es ear c h a n d i nn o v at i on . Conducted reviews for and hired four outside agency resources Cisco engineers, Motorola, vendors, marketers and print media. W or k e d w i t h M o t o r o l a t o c r e a t e a d a p t o r f o r C o x D i g i t a l T e l e p h o n e b u s i n e s s c u s t o m e r s . W or k e d w i t h C i t r i x M e t a d a t a t o h e l p a c c e l e r a t e / r e d u c e c o s t s o f t e c h n i c a l s u p p o r t f o r C D T / I n t e r n e t c us tom ers . Directed developm ent of Small Business Pack age for Urban businesses that falls into the em powerm ent zones Currently working with Cisco to help develop Cox teleconference products for business customers. Initiated a comprehensive, relational databasemarketing program, which increased customer retention by over % in the first month and achieved : ROI in less than months. C o n c e p t e d a h i g h l y t a r g e t e d G r o u p S a l e s S o l i c i t a t i o n p r o g r a m a n d r es p o ns i b l e f or d es i g n , d e v e l o p m e n t a n d im p l e m e n t a t i o n o f c o n s u m e r r e s e a r c h a p p l ic a t i o n a l o n g w i t h S a l e s f o r c e . c o m . Designed two category & company first, national sales events, resulting in record sales and the company&;s highest comp sales performance for the year. Pioneered implementation the replacement of Cox Pay Phone with Cox Internet Cafés. Im plem ented a downloadable "Onhold" m essaging s ys tem reducing store labor hours and related c os ts . Directed the development and implementation of new frame merchandising strategy resulting in consistent product presentation across all markets and increased the ease of customer shopping experience. Managed the role out of local ASP group ­ Application Service Provider ASP. Developed competitive pricing research on competition and implemented a new pricing strategy that allowed ASP to maintain a competitive advantage over the competition. Developed business case, marketing approach and technical specs for Small Business Package. W orked with management to translate business requirements into functional and technical specifications and worked with the development team to manage implementation. Comanaged a group of programmers. Lead the product marketing efforts by defining unique product features, creating messaging and market positioning in the industry which led to new collateral production. Provide senior management with market research and analysis and worked to develop marketing and product development budgets. Part ­ Time Lecturer Bryant & Stratton College. Cleveland, OH USA Job Summary: Key Achievements: Taught IP Communications, LAN/W AN Development. Taught Telecommunications & II PBX, Centrex, Nortel System, Unified CommunicationsUC, Cisco Call Manager etc. Taught Systems Analysis & Design. Taught Introduction to W indows introduction level of Excel, Access, PowerPoint. Taught Network Management and handson Microsoft Server deployment Led and taught students with handson LAN/W AN troubleshooting techniques, problem isolation, and network management Information Technology Manager Cleveland Public Power. Cleveland, OH USA Municipal electric company, operating in the city of Cleveland. Job Summary: Responsible for initiating enterprise wide technology projects, defining the resources needed, time, budget and most importantly the project scope. As the Enterprise Technology Project Manager ETPM, m y job is to ensure the delivery of infrastructure services that supports the various types of technology projects and owns the relationships between vendors and the project other subproject managers. Maintains computing environment by identifying network requirements; supervisions or management, hiring, firing, installing upgrades and monitoring network performance. Providing the needed leadership to team of IT staff and enhances seamless data within the company, business partners and other stakeholders. Key Achievements: Initiator and project manager for the ClevelandOhio INET for linking CityHall, John Hopkins International Airport, EMSFiredepartment, Cleveland School board, Cleveland Public PowerMetering building as well as the W ater & W aste department to share fiberoptic resources. Managed a crossfunctional team of over internal staff, external vendors and key partners in the analysis, functional definition, development, implementation, and testing and launching of the City of Cleveland I=NET. Reengineer the Cleveland Public Power&;s LAN/W AN from a legacy s ystem to a Cisco Network including the purchase and deployment of CSRBanner System from the SCT corporation cost $ million dollarsa next generation electricity customer management system. Project Manager for the analysis, design and deployment of Oracle based SCT Banner application enterprise CSR application that replaces HorneyW ell legacy s ystems $. million dollars customer service application. Project Manager for the design and installation of Cisco Call Manager and Unity voicemail for the INET users employees Designed and implemented corporate network infrastructure using communication media and technology such as frame relay, fiber optic, traffic shaping etc and configuring multivendor devices Cisco, Nortel Extreme with various protocols like BGP, OSPF, EIGRP, VLANS HSRP, VTP, Spanning tree, policy routing, etc for setting up the internal Cleveland Public Power&;s network Infrastructure. Designed and architecture the security solutions for network, framing a security policy and finally deploying security devices such as PIX firewalls, intrusion detection systems, VPN Cisco, Checkpoint, Nokia access controls, various authentication methods to provide secure access into the network. Performed telecommunications inventory, and ordered PRI/Ts to support the infrastructure and planned expansion of the Cleveland Public Power&;s LAN/W AN. Designed secured AW ID network infrastructure and incorporated SRST into the main INET routers that connects the John Hopkins airport. Implemented UNIX based SCADA System equipment $, dollars project for the purchase power department so that they could purchase electric from the open markets to augment the JuneAugust peak months. Manager, Network Operation CenterNOC ALLTEL Corp, Twinsburg, Ohio, USA As the NOC manager m y responsibilities include developing, implementing and maintaining the solutions that support and help the company&;s data and voice networks. Key Achievements: Created and implemented strategic plans for the Central OfficeMTC systems including budgeting, staffing, training and development, performance management, strategy, and supervision. Established the procedures to monitor and oversees headendMTC operations to provide complete, quality services with exceptional reliability and performance. Ensured compliance of HE/MTC environment standards as well as FCC Franchise regulation compliance through verifications and documentation. Created the workflow and staffing to ensure availability of human capital necessary to planned business results. Provided the needed leadership and supervision to Central System technical staff, responsible for coaching, training and development. Organizational policies, procedures, and performance management processes. Provides adequate staffing and coverage through oncall and event scheduling. Ensured transmission and distribution equipment meet ALLTEL, FCC, and Franchise standards, implemented work orders and coordinated installations, test, and acceptance with field systems technicians to ensure customer acceptance of circuits and services installations Applied engineering standards, calculates link loss, determines coupler values, implemented combining and amplification schemes, and documented rack and equipment positioning details. Initiated and created service level agreements SLA with both internal and external customers and created process around achieving the objectives. Created Level &II network support groups so that uses can be prioritized, escalated, monitored and resolve issues in a timely manner. Created and managed shared data center operations with full accountability for cost effective, ontime management of mainframe functions with a focus on input/output trade data. Created, developed and revised departmental procedure manuals to assist staffs in all aspects of mainframe operations. Served as primary point of contact on a hour, daysaweek basis, in charge of coordinating critical disaster recovery procedures directly impacting the stability of data center operations. Implemented Quality Control procedures to ensure full compliance with company as well as the FCC policies and procedures. Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues. Generated weekly statistical and department performance reports for senior management review. Delivered excellence in customer service through situation analysis and timely resolve of escalating problems. Worked in a diverse group of the network operation technicians for the repair activity of broadband, narrowband, data/voice applications etc. Provided support for the installation, configuration and shipment of the switches and routers Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets Worked on the IP networking, and tier, configuration audits and market acceptance Resolved the customer&;s and network issues in time and Provide assistance on Cisco & UNIX platform and operating systems Application Developer ALLTEL System Twinsburg, Ohio ­ Participated in data conversion for the newly acquired telephone companies. Assisted in defining and implementing ALLTEL&;s Customer Premises Equipment for Field Services homes & Residential customers Participated in the development of CPE guidelines and standards for homes & business Voice, Video & Data. W orked with vendors, evaluate new technologies, test new products and make recommendations Designed and programmed a conversion application platform which reduced data conversion sequence by %. Converted E/ data for the State of Ohio and Municipal governments Participated in the design and programming of CAM Customer Accounts Management System for the wireless divisions Team lead Georgia data conversion group and trained new customer service personnel and prepared documentations Setup Network Print Servers on AS Mainframe. EDU C ATIO N Master of Business Administration MBA, Technology Management Franklin University, Columbus, Ohio Bachelors of Science, Technology Management Franklin University, Columbus, Ohio Associates Degree, Computer Science Humber College, Toronto CER TIFIC ATI ON S PMP Project Management Professional CCDA Cisco Certified Network Design Cisco System

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