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<pre>Array ( [var] => cut_url ) </pre> Resume for Al V. for IT / Technical Support / Telecommunications Services in Asuncion, Paraguay. Search More Resumes for IT / Technical Support on Resumark.com #NHAS5YQOP
 

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Resume for Al V. for IT / Technical Support / Telecommunications Services in Asuncion, Paraguay




Occupation: IT / Technical Support Industry: Telecommunications Services
Country: Paraguay City: Asuncion
State: Central ZIP: 0000



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ALBERTO D. V.

Cond. Villas del Mar, AptF

Carolina, Puerto Rico

Mobile: +

Email:  
 
 

EDUCATION 

FRIENDS UNIVERSITY

  • Wichita, Kansas USA
  • Bachelor of Science in Computer Information Systems
  • Graduation date: August rd,
  •  

    NATIONALITY 

  • Paraguayan, requires Sponsorship to work in the European Union
  • RELEVANT SUBJECT AREA

    Internet Experience 

  • / years of experience working with Windows NT.
  • years configuring PPP, SLIP and CSLIP accounts for TCPIP connectivity.
  • years of experience working with WWW browsers such as Netscape, Microsoft Internet Explorer, Spry, SuperMosaic, Cello, Slipknot. Air Mosaic and others.
  • years experience configuring software for general Internet access.
  • SKILLS

    Miscellaneous

  • Typing WPM
  • Word processing: WordPerfect, Microsoft Word, AmiPro, WordStar, several UNIXlike editors such as Pine, Elm, Joe, Pico, etc.
  • Spreadsheet: Lotus , Excel, Unixbased software
  • Database software: Microsoft Access, Lotus Approach, SQL
  • Speak and write Spanish and English fluently
  • General office duties
  •  
     

    TECHNICAL SKILLS 

  • NETeXPERT for Fault Management and System Surveillance of the GSM Telecom Network, as well as internal ticketing.
  • Remedy/Trouble Manager for CSR/ticket handling, ticket logging and follow up of technical issues within the company and with outside vendors Ericsson
  •  
     

     

    RELEVANT EXPERIENCE 
     

    ERICSSON PUERTO RICO

    San Juan, PR

    /Present

    WCDMA/GSM O&M OSS Engineer 

  • Daily maintenance and administration of WCDMA OSS RC., as well as all of its applications, procedures and processes.
  • Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.
  • Identification of problems, investigation, followup and resolution with Tier / support team.
  • Integration of MSC, BSC, RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.
  • Onsite support, troubleshooting, diagnostic and followup of technical problems over the phone with internal customers.
  • Utilization of WCDMA OSS RC. tools and applications for the improvement of the cellular network, such as WRAN, RNC/RBS Element Manager, Winfiol, CNA, PMR, RNO, CHA, SMO, OPS, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Troubleshooting, setup and configuration of recordings for STS data collection in MSC, BSC, RNC/RXI/RBS nodes for NWS and ENIQ Performance Tools.
  • Configuration and administration of ENIQ Server, backup and maintenance routines.
  • Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.
  •  
     

    SEAMOBILE

    Seattle, WA

    //

    Senior OSS Engineer 

  • Onsite support, maintenance and administration of OSS RC, as well as all of its applications, procedures and processes.
  • Identification of problems, investigation, followup and resolution with Ericsson Tier / support team.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Daily maintenance and administration of OSS RC, as well as all of its applications, procedures and processes.
  • Utilization of OSS RC tools and applications for the improvement of the cellular network, as well as Sybase and UNIX scripts for data retrieval.
  • Preparation, analysis and configuration of STS object types in the different network elements.
  • Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.
  • General setup and configuration of sendmail in the OSS for external communication, as well as configuration of remote printers.
  •  

    ERICSSON UNITED STATES

    Atlanta, GA

    //

    WCDMA OSS O&M/Support Engineer 

  • Daily maintenance and administration of WCDMA OSS RC, as well as all of its applications, procedures and processes.
  • Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.
  • Identification of problems, investigation, followup and resolution with Tier / support team.
  • Integration of RNC, RBS and RXI nodes into the OSS for Fault Management, Configuration and Performance.
  • Onsite support, troubleshooting, diagnostic and followup of technical problems over the phone with internal customers.
  • Utilization of WCDMA OSS RC tools and applications for the improvement of the cellular network, such as WRAN, RNC/RBS Element Manager, SMO, OPS, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Troubleshooting, setup and configuration of recordings for STS data collection in RNC/RXI/RBS nodes for NWS and Prospect Performance Tools.
  •  
     

    TMOBILE

    Snoqualmie, WA

    //

    Senior OSS Support/Administration Engineer 

  • Logging and tracking of Customer Service Requests via Remedy, followup and resolution of OSSrelated problems.
  • Identification of problems, investigation, followup and resolution with Ericsson Tier / support team.
  • Troubleshooting and resolution of OSS database configuration problems, as well as administration routines.
  • Daily maintenance and administration of OSS RC. and RC., as well as all of its applications, procedures and processes.
  • Onsite support, troubleshooting, diagnostic and followup of technical problems over the phone with internal customers.
  • Upgrade and installation of OSS CP and EC software, as well as emergency corrections.
  • Troubleshooting, setup and configuration of recordings for STS data collection in APG nodes for NWS and Metrica.
  • Utilization of OSS R. and RC. tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, OPS, Winfiol, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  •  
     
     
     

    CINGULAR WIRELESS

    Pleasanton, CA

    //

    Senior OSS Support/Administration Engineer 

  • Maintenance and administration of OSS RC., RC. and R., as well as all of its applications, procedures and processes.
  • Onsite support, troubleshooting, diagnostic and followup of technical problems over the phone with internal customers.
  • Upgrade and installation of OSS CP and EC software, as well as emergency corrections.
  • Troubleshooting, setup and configuration of recordings for STS data collection in APG nodes for NWS, Metrica and Watchmark.
  • Utilization of OSS R., RC. and R. tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, OPS, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Installation and configuration of BO/NWSrelated software, for Server and Client configurations.
  •  
     

    ERICSSON UNITED STATES

    Dallas, TX

    //

    OSS Onsite Support Engineer 

  • Maintenance and administration of OSS RC. and R NAED.
  • Onsite support of OSSrelated issues, versions RC. and R NAED, as well as troubleshooting, diagnostic and followup of technical problems over the phone with internal customers.
  • Preparation, analysis and configuration of STS object types in the different network elements.
  • Preparation and configuration of statistical measurements for network performance reports, both manually and utilizing SMIA and SDM OSS application tools.
  • Utilization of OSS R NAED and RC. tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, SMO, PSA, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Installation and configuration Business Objects/Network Statistics Analyzer software, for Server and Client configurations.
  •  

     

    ERICSSON SAUDI ARABIA

    Riyadh, Saudi Arabia

    //

    Network Performance Engineer/OSS Engineer 

  • Definition, preparation, configuration and analysis of network performance reports related to the mobile network.
  • Utilization of OSS R. tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Setup and configuration of STS object types in the different network elements, both APG and IOG.
  • Preparation and configuration of statistical measurements for traffic, radio and transmission network performance reports, both manually and utilizing SMIA and SDM OSS application tools.
  •  
     

    ERICSSON MEXICO

    Tlanepantla, México

    //

    OSS Support/Solution Engineer 

  • Preparation of PreStudies and Functional Specifications for implementation of OSS interfaces to different network elements, such as IVRs, SDPs, PPAS, Symon Servers, Voice Mail, SMS, SOG, BGw, GPRS GSN nodes.
  • Utilization of OSS R. tools and applications for the improvement of the cellular network, such as CHA, CNA, PMR, RNO, Winfiol, Business Objects, NWSA, Sybase and UNIX scripts for data retrieval.
  • Configuration and administration of the OSS for Fault Management, Configuration Management and Performance Management.
  • Preparation, analysis and configuration of STS object types in the different network elements.
  • Setup and configuration of statistical measurements for traffic and radio network performance reports, both manually and utilizing SMIA and SDM OSS application tools.
  • Installation, configuration and administration of HP Open View server software for implementation of SNMP interfaces in OSS Server R., R. and R..
  • Support and followup of technical issues related to OSS Server R., R. and R. as a st Line Support member.
  • Implementation of all the nonAXE network elements, both GSM and GPRS, for Fault, Performance and Configuration Management.
  • Onsite training of NOM OSS personnel in OSSrelated applications, administration procedures and methods. Preparation of Training time plan schedule, followup and implementation.
  • Support and administration of OSS Server R., R. and R.. Participation in the installation and configuration of CP upgrades, EC installation and configuration of procedures and processes.
  • Installation and configuration of Business Objects for Server and Client configurations.
  •  
     

     

    ERICSSON JAMAICA

    Kingston, Jamaica

    //

    OSS Support Engineer 


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