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<pre>Array ( [var] => cut_url ) </pre> Resume for Frank M. for IT / Technical Support / Telecommunications Services in Salt Lake City, Utah. Search More Resumes for IT / Technical Support on #QO19OEN1W

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Resume for Frank M. for IT / Technical Support / Telecommunications Services in Salt Lake City, Utah

Occupation: IT / Technical Support Industry: Telecommunications Services
Country: United States City: Salt Lake City
State: Utah ZIP: 84123

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Frank C M.

E Olympus Ridge Cove G

SLC, Ut,



To be able to expand and grow with a company that is on the move.  To be able to promote a fun and exciting work place with fellow employees.


Specific Skills Area:

Customer Service, Nortel and Mitel VoIP and TDM phone systems service and installation. Managing telecommunications projects. Call Center applications. 

  Currently employed with Mettel as a T major accounts specialist PRI, T, DS, OCOC, and DSL.  Duties include taking incoming calls from customer with issues on their data and voice circuits.  Scheduling and dispatching technicians with LEC and CLEC’s to end user site to isolate and resolve issues, following up with customers during and after issue has been reported, assisting in performing tests such as live call traps, verifying users can make and take local calls , long distance calls and international calls.  Setting up conference calls with customers for follow up on resolve of issues.  Assisting in prequalification of sites for future installation of T, DSL and POTS lines.

  Work Experience

·  Voice Technician/Project Manager              IT Services of Utah  

                                                                       St. George, Ut.

Description: When hired as a phone technician, duties included:

Servicing and installing Nortel Norstar MICS,ICS and BCM voice switches. Mitel ICP and InterTel voice switches.  Programming phones and voice mails according to customer specifications.

Moving and adding PC,s to customer’s networks, installing new program applications such as Microsoft applications and antivirus programs.

Structured cabling and termination of cabling to jacks and main distribution frame, including Cat , coax, fiber and video.

Promoted to Project Manager which duties included:

Meeting with customers to gather data base for programming and installation for voice and data. Ordering and tracking hardware for installation.

Scheduling and assigning manpower for installation. Setting up and performing end user phone training. Obtaining Delivery and Acceptance as well as final billing on installations.

Continued to work as a technician as well as project manager at the same time when needed.

Subcontractor for Direct TV, duties included, installing round, KKAU and swim dishes.  Installing and programming compatible receivers and running necessary RG cable for installation, commercial and residential.

, certified on Mitel ICP.

, certified on InterTel .

,certified on IP Telephony.


·  Warehouse Coordinator/Technician/Assistant Service and Installation Manager                                                              Williams/Nextiraone                                                               

                                                                Salt Lake City, Ut.                                                                      
Description: Hired as Warehouse Coordinator, duties included:

Overseeing shipping and receiving, performing weekly cycle counts of inventory and staging and issuing materials to voice and data technicians. 

Using Microsoft Office Excel and company specific software for reporting and inventory reconciliation.

Using pallet jack, forklift and hand truck to manage and stage inventory.

Promoted to Service and Installation Technician, duties included:

Servicing and installing Norstar and Business Communications Manager along with Call Pilot voice mail.

  Programming phones and voice mail according to customer specifications.  Performing end user training for large call centers and medical facilities.

Running cable and terminating jacks as well as main distribution frames.

Served as Administrative Installation Manager from to which duties included: Meeting with customers, sales teams, project managers and technicians concerning installation time frames, product arrivals and schedules.

Upon installation completion would reconcile contract costs and labor hours, releasing contract for billing and getting customer signature for acceptance of work performed.

  Would submit reports to project managers on completion of installations.

, certified in Materials Handling.

, certified on Nortel Norstar MICS and ICS with voicemail.

, certified on Nortel Business Communications Manager.

, certified on option familiarization.


·  Staffing Coordinator  All Seasons Staffing 
                                                              Salt Lake City, Ut. 
Description: Hired as Sales Rep. calling on new and existing customers, promoting temp to permanent and temporary job placement services, meeting with company contacts after orders had been filled to ensure customers were being serviced properly.

Following up on accounts receivable issues and fielding incoming sales and customer issues calls.

Promoted to Assistant Division Manager in , duties included:

Interviewing candidates for job placement, testing candidates on computer programs, checking work history of candidates and placing candidates in Try and Hire and temporary/permanent job positions.

Receiving labor requests from customers and sales team, qualifying and setting up of new customers in data base, which included, credit checks, employee safety, verifying job description was accurate and ensuring employees were able to perform as needed.

Overseeing weekly payroll of candidates, to ensure they were paid every week in a timely manner.  Would conduct on and off precise meetings with company department heads as well as conference calls as needed.

Part Time   Customer Service

Kagel Research: Calling on residents for opinions on various types of surveys, such as eye laser surgery, medical situations as well as zoo activities.

Calling on residents for set up of focus groups such as, trying legal cases before they went to trial, promoting time shares for hotel/motel, and food tasting groups.

Access Long Distance Service: Cold calling residents promoting long distance services, fielding incoming calls and resolving customer long distance issues, assisting customers with set up of new service.

Education Salt Lake Community College                                    Heath IT                                                                        Salt Lake City Ut. Degree Type: Certification

Stevens Henagar College of Business                       Computer Accounting 

                                                                     Salt Lake City Ut. 
Degree Type: Certification

Honors and Achievements:

, Service of Excellence award. Williams Communications.

, Employee of the Year award. Nextiraone Communications.

, Utah National Guard.




Mark Stauffer: IT Services President, .

Allison Humphrey: Williams/Nexitraone Manager,

Matt Scotland: Shared Technologies/SL County, Technician,


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