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<pre>Array ( [var] => cut_url ) </pre> Resume for Shamsul A. for IT / Technical Support / Telecommunications Services in Sydney, Australia. Search More Resumes for IT / Technical Support on #U2Q61QYWM

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Resume for Shamsul A. for IT / Technical Support / Telecommunications Services in Sydney, Australia

Occupation: IT / Technical Support Industry: Telecommunications Services
Country: Australia City: Sydney
State: New South Wales ZIP: 2761

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Curriculum Vitae
Shamsul A. Phone:
, Toucan Crescent Mobile:
Plumpton NSW Email:
I am a resultoriented network Professional with a progressive career of + year’s
experience in IP Infrastructure, Data engineering, VoIP, and Network Securities. Skilled in
implementation and maintenance of back haul IP infrastructure, fixed wireless and metro
Ethernet using open source and CISCO technologies.
Highlevel interpersonal skills, self motivated, an effective problem solver with the ability to
work under pressure in fast paced, challenging environment.
Technically savvy and quick learner of emerging technologies, able to quickly assess and
utilize appropriate response to meet the specific need of the project and at hand. I am able to
work in a team environment in any capacity, which required performance and strategic
thinking for success.
Skill Summary:
• Demonstrated skill and expertise in design, modeling, and deployment of IP infrastructure
including back haul and enterprise level network solutions, ability to design redundant
networks and infrastructure using modern technologies.
• Skilled and qualified CISCO professional with extensive handson experience of CISCO
infrastructure from design to configuration of CISCO routers and switches.
• Sound knowledge of modern WAN technologies such as Metro Ethernet, MPLS, Metro
Wireless, epipe, Virtual leased line and VPLSVirtual Private LAN Services. L/L
• Wider experience and comprehension of modern routing protocols of OSPF, EIGRP, BGP,
RIP and redundant network technologies such as HSRP, VRRP and GLBP
• Demonstrated ability to implement Layer switching technologies, including VLAN, Private
VLAN, VTP, Spanningtree, RSTP, PVSTP+, MST, port security, trunking, LCAP ,LAgP,
QoS, Ethernet bridging, and link aggregation.
• Competent in management and implementation of Wireless technologies, including Fixed
Wireless and wireless bridging.
• Intellect approach in developing robust security policies, expert in switching and routing
security using Firewall, ACL, VACL, PACL, SSH, IP VPN, OPENVPN, IPSec, .x and
• A competent LINUX GURU with expertise in standard TCP/IP services such as DNS, DHCP,
TFTP, NTP, BOOTP and directory services with added knowledge of cloud computing,
virtualization and Shell scripting.
• Comprehensive knowledge of Ethernet hardware such as Fast Ethernet, Gigabit Ethernet,
Switches, wireless, WAN hardware, CSU/DSU, optic Fiber, ISDN, analog modems, and
• Proven competency in deployment of VoIP networks and solutions, expert in advance call
routing, IVR, IP PBX and hosted PBX installation and management.
• Ability to develop testing environment, writing testing procedures, technical documents, test
reports learning materials and troubleshooting procedures for internal and external team
members. Analytical and logical approach in problem solving.
• Sound Knowledge of various network monitoring tools such as SNMP, Solarwinds,
Wireshark, Nagios, and MRTG.
• Experience in diligent liaison with vendors and customers to resolve problems or to designing
new solutions.
• Proven track record of achievement in providing innovative solutions and introducing new
ideas by utilizing logical thinking and modular approach.
• Proven track record of helpdesk management and delivery of results with tight budgets and
time frame.
• Lotus Notes Professional LCP
CCIE in progress is planned to be completed by first quarter of .
Work History:
Private consulting and maintenance contracts
Currently provide remote support and maintenance to various clients for CISCO routers,
switches, and VoIP networks. Some of the key tasks are
• Provide technical support to local staff when needed.
• Provide emergency support and remote maintenance of customer’s network.
• Periodical auditing of network performance and security.
• Design and Implement IP networks and VoIP projects.
Vertical Telecom Pty Ltd JUN Current
IP Support Engineer
• Provide Voice and Data communications lead, develop rollout strategies customer’s
network deliveries.
• Design and test new solutions and features. Develop standards and integration
procedures to convert them into Product portfolios and corporate network.
• Administer network monitoring and monitoring products such as Solarwinds.
• Provide Level and supports for Service Provider’s network.
• Developing training manuals for operational and support teams.
• Develop Process and procedures for operational support of delivered services.
Key Project and achievement:
. Key role in successful design of MPLS network and wireless infrastructure for one of the
company’s government client. Project includes design QoS and redundant infrastructure
client’s layer network covering sites with / .% availibity. Major tasks
successfully completed includes
a. Full redundant network with multiple traffic path to achieve .% availability.
b. Develop plan for network expansion and support over a contractual period.
c. Develop QoS policies and end to end traffic shaping to prioritize various type of
network traffic.
. Enhance and redevelop existing network monitoring and event management system in line
with ITIL guidelines, resulting in a proper network monitoring and event management system,
able to response proactively and quickly to network faults and events.
. Research new business possibilities and develop plan to implement cloud computing and
VPS as new service offering.
a. Implement new maintenance plan for datacenter storage and applications
b. Develop management tools and solutions to company’s colocations sites.
Pacific Data Services Fiji contract SEP – DEC
Contract role responsible for deployment of IP and VoIP network.
• Duties included implementation and rollout of key project.
• Development and testing of backup plan
• Development and testing of project specific trouble shooting procedures for helpdesk.
• Training of local staff to operate the completed project.
Key Project and achievement:
Successful deployment of VoIP solution to connect various hotels across Fiji, enhancement and
upgrade of existing LAN at various hotels, public Internet and dedicated lines has been used to
connect the hotels to main system. CISCO equipment played a major role in achieving link
aggregation for slow internet links. Hosted PBX Virtual PBX and customized billing solution
developed using UNIX based VoIP and billing system for customer. Pacific data services is well
reputed ISP in Fiji. Project introduced new line of revenue and market for the Pacific data
Iris International Inc. Contract MAY – JUL
A Hong Kong based company. Responsibilities include:
• Implementation of VoIP extension project.
• Design of project specific troubleshooting and monitoring procedures for helpdesk and
local staff.
• Preparation of Technical documentation.
Key Project and achievement:
Design and implement new POPs Point of Presence in Pakistan, India and Hong Kong,
extending existing VoIP and data netwo

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