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<pre>Array ( [var] => cut_url ) </pre> Resume for Ahmad Z. for IT / Technical Support / Telecommunications Services in Muscat, Oman. Search More Resumes for IT / Technical Support on Resumark.com #UEH9IVRNL
 

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Resume for Ahmad Z. for IT / Technical Support / Telecommunications Services in Muscat, Oman




Occupation: IT / Technical Support Industry: Telecommunications Services
Country: Oman City: Muscat
State: Masqat ZIP: 968



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AHMAD ANWAR RBAH Z. Ph: M + Email: Seeking challenging assignments that would facilitate the maximum utilization and application of my broad skills and expertise in making a significant contribution to the organization SYNOPSIS A seasoned professional offering over years of experience in the IT / Telecom sector Deft in analyzing, designing and implementing efficient algorithms for various platforms along with debugging and developing software Adroit in analyzing information system needs, evaluating enduser requirements, custom designing solutions and troubleshooting applications Firstrate analytical, communication, interpersonal and problem solving skills dedicated to maintaining high quality standards, planning and managing projects from inception to completion Extensive technology knowledge; keen client needs assessment aptitude; client focused approach that fosters trust and allegiance; highly trustworthy, ethical and discreet Ability to build new territories and expand opportunities towards the achievement of stated targets, to lead, motivate and provide effective guidance to a team of professional and support staff Define requirements for each customer and coordinate with various internal and external resources to deliver service or projects to customers CORE COMPETENCIES Client Relationship Management System Implementation Development & Administration Project Coordination Solution Designing Team Management Detail Oriented Proactive & Industrious TECHNICAL PROFICIENCY Languages Databases Telerik Components Software Operating Systems Others MS Visual ® .NET C, MS Visual ® .NET VB.NET, MS BizTalk , MS Windows Presentation Foundation WPF, Windows Communication Foundation Services WCF, Xml Web Services, NS Framework . MS SQL Server, MS Access, Oracle ASP.NET, WPF, Windows DotConnect Component, WilsonORMapper Component, MS Enterprise Library ., MS SQL Server R, MS Team Foundation Server TFS, Visual Source Safe, MS Visio MS Windows® , MS Windows XP HTML, CSS, DHTML, JavaScript, XML, Ajax, SQL Server Data base Engine EMPLOYMENT CHRONICLE Specialist Developer / System Analyst, Omani Qatari Telecom Nawras, Muscat, Oman Key Deliverables: Nov&; till date Responsible for analyzing clients&; requirements with regard to service requests and interacting with them to provide post implementation support Accountable for resolving and troubleshooting all client related issues along with handling escalations raised by the team as well as the client Instrumental in maintaining high quality standards; planning and managing complex projects from inception to completion Instrumental in assisting in troubleshooting and correcting several production control problems on critical projects Responsible for developing & explaining functionalities and identifying issues with logs Responsible for designing applications impacting existing / new modules as well as new technologies and development activities including designing application performance and ease of use, defects raised Instrumental in managing vendors&; communications including Project delivery time, Post Production defects etc. Accountable for suggesting / recommending improvements in support processes of operations Key role in performing system analysis and designing high level solutions for the inhouse developed Customized CRM Front end, Back end system Key role in supervising system implementation and quality assurance activities along with administering the enterprise Intranet portal Instrumental in mentoring & motivating the team in achieving / exceeding targets set ensuring quality deliverables and utmost client satisfaction Responsible for sharing project Status reports with Senior Managers and providing custom code solutions to the client and documents for setup and deployment ensuring usability, high performance and fast responsiveness Noteworthy Credits: Part of Fixed Line project team involved in gathering requirements and scoping changes for fixed line implementation effecting the inhouse development of CRM system Functioned as Middletier and Biztalk Team Lead in the Fixed Project Software Application Developer COMPANY Progress Soft Company, Amman, Jordan ITG Integrated Technology Group Company, Amman, Jordan Key Deliverables: Worked as .Net Developer for Windows and web applications using C in workflow project Maintained existing reports and reported delivery systems Developed software, reviewed codes / designs and tested programmes to support application systems development plans Provided custom code solutions to clients and documents for setup and deployment ensuring usability, high performance and fast responsiveness Performed system feasibility studies, analysis & design and translated business rules / requirements into system specifications Performed requirement analysis, application / document designing, implementation along with maintaining various applications Prepared advanced level designs while tracking and programming applications involving validation and verification of complex software applications Handled tasks including software installation, hardware set up and configuration Interacted with customers for feedback and troubleshot / resolved all issues and queries ensuring utmost quality service DURATION Mar&; ­ Oct&; Jan&; ­ Feb&; PROJECTS HANDLED : Title: Customer Service Interface Client: Internal Nawras, Oman Duration: years Team Size: Platform: MS Windows Environment: ASP.NET C, SQL Server, Oracle, WCF, XML Web Services, Biztalk, WilsonORMapper, MS Enterprise Library, XMLRpc, Telerik Components Responsibilities: Involved in Development, coordinating with vendors and providing high estimations for change requests : Title: Client: Team Size: Platform: Environment: DMS Document Management System Internal Nawras, Oman MS Windows XML Web Services, ASP.NET C, SQL Server Responsibilities: Involved in Development and support : Title: Workflow Engine Client: WorkFlow, Jordan Team Size: Platform: MS Windows Environment: Windows C Responsibilities: Involved in software development : Title: ELearning System Client: ELearning, Jordan Team Size: Platform: MS Windows Environment: ASP.NET C, SQL Server Responsibilities: Involved in software development ACADEMIA & TRAININGS Bachelors Degree in Computer Information System from Applied Science University ASU in High School Diploma from Amman Jordan/ Scientific stream in Microsoft Biztalk trained Information & Graphics System Consultants InfoGraph: Geographical Information System GIS including: ARC I & ARC II in Microsoft Certified Professional MCP PERSONAL DOSSIER Date of Birth Linguistic Proficiency Nationality Current Location References : : : : : th May, English and Arabic Jordanian Muscat, Sultanate of Oman Furnished upon request

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