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<pre>Array ( [var] => cut_url ) </pre> Resume for Miguel Angel B. for Manager / Supervisor / Team Leader / Telecommunications Services in Puebla, Mexico. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #1YSZ5LRGZ
 

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Resume for Miguel Angel B. for Manager / Supervisor / Team Leader / Telecommunications Services in Puebla, Mexico




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: Mexico City: Puebla
State: Puebla ZIP: 72764



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L.I. Miguel Angel Báez Pérez.
Pág.|
Prolongación Sur , San Pedro Cholula. Puebla,
Mobile
OBJECTIVE I want to join a successful growing company
of computing and infrastructure is concerned, where I
the delivery of computer equipment and provide support to user with the attention devoted to new
businesses, applying my skills, skills that allow my professional growth within the company.
CONTENTS Bachelor of Information Technology, a leader with proven ability to
faults in computing, voice and data infrastructure
over years of responsible experience in second level support, coordination of Field
servers and voice/data infrastructure, track infrastructure
implementing solutions to increase operational ef
PROFESSIONAL EXPERIENCE
April Soporte IT.
IT Consultant I manage my own business related to sales o
Hardware and software support. Onsite and remote support. Electronics sale.
IT Consultant for Bisuteria y Acero Company at
July to March Axtel Services Puebla.
IT Support Coordinator Field Service
nd
Level
I Supported onsite and remote users from the South
supported Windows | Servers and user accounts. Install
computer equipment hardware and software.
infrastructure, FAXSERVER and videoconference platfor
was involved in providing computers to the south.
installation projects in infrastructure such as video
Achievements:
I reduced time for resolving cases of failure to less than hours per case.
operating systems Windows XP, Windows ,
hardware.
The servers were kept in good condition and
according to the processes of the company.
Computer equipment was delivered efficiently and reduced the time weeks to weeks.
use and cost of telephone lines.
I managed sensitive information protected in backup tapes.
November June Axtel Services Puebla.
IT Infrastructure Support.
I Supported onsite and remote users more than
user accounts. Installed, configured and gave
Configured, managed and supported the voice and data infrastructure, FAXSERVER and videoconference platform
I was involved in providing computers to the south.
installation projects in infrastructure such as video
Achievements:
• Reduced time for resolving cases of failure to less than hours per case. The faults are related to operating
systems Windows , Windows XP, Windows .
The servers were kept in good condition and
the processes of the company.
• Implemented project "Video Cameras Loss Prevention"
L.I. Miguel Angel Báez Pérez.
Sur , San Pedro Cholula. Puebla, México. Phone:
I want to join a successful growing company in charge of Operations and Second level support in terms
of computing and infrastructure is concerned, where I became involved to reduce failure resolution times,
the delivery of computer equipment and provide support to user with the attention devoted to new
businesses, applying my skills, skills that allow my professional growth within the company.
Bachelor of Information Technology, a leader with proven ability to improve the time resolution of
rastructure. To maintain the infrastructure in good operating condition
over years of responsible experience in second level support, coordination of FieldService staff, maint
track infrastructure projects and a proven track record of achievement and
implementing solutions to increase operational efficiency. English %. Technical %.
related to sales of computer equipment, solutions with ESET antivirus.
site and remote support. Electronics sale
IT Consultant for Bisuteria y Acero Company a
Services Puebla.
Level :
site and remote users from the South in Mexican Republic more than users. I
Servers and user accounts. Installed, configured and gave maintenance to
computer equipment hardware and software. I Configured, managed and supported the voice and data
FAXSERVER and videoconference platform. I Coordinated onsite and remote staff engineers. I
in providing computers to the south. I supported POS Terminals and Citrix Terminals.
video cameras, new nodes, new sites and cities.
time for resolving cases of failure to less than hours per case. The faults are related to
ms Windows XP, Windows , Windows , Windows Servers, Application software and
in good condition and the administration of users was more effective Servers
ccording to the processes of the company.
delivered efficiently and reduced the time weeks to weeks.
sensitive information protected in backup tapes.
Services Puebla.
more than users. I Managed and supported Windows
d and gave maintenance to computer equipment hardware and software.
e voice and data infrastructure, FAXSERVER and videoconference platform
in providing computers to the south. I supported POS Terminals and Citrix Terminals.
video cameras, new nodes, new sites and cities.
• Reduced time for resolving cases of failure to less than hours per case. The faults are related to operating
systems Windows , Windows XP, Windows . Axtel Apps and Hardware.
were kept in good condition and the administration of users was more effective
• Implemented project "Video Cameras Loss Prevention" and reduced to % PERCENTAGE OF STOLEN at the Axtel
Operations and Second level support in terms
resolution times, improve
the delivery of computer equipment and provide support to user with the attention devoted to new and existing
improve the time resolution of
good operating condition. With
Service staff, maintenance of
and a proven track record of achievement and
ESET antivirus.
I Managed and
maintenance to
e voice and data
site and remote staff engineers. I
I supported POS Terminals and Citrix Terminals. I followed
The faults are related to
, Windows Servers, Application software and
more effective Servers
delivered efficiently and reduced the time weeks to weeks. I reduced the
Windows Servers and
maintenance to computer equipment hardware and software. I
e voice and data infrastructure, FAXSERVER and videoconference platform.
I supported POS Terminals and Citrix Terminals. I followed
• Reduced time for resolving cases of failure to less than hours per case. The faults are related to operating
more effective, according to
EN at the Axtel
PDF created with pdfFactory trial versio
L.I. Miguel Angel Báez Pérez.
Pág.|
offices
• Implemented IT Certification project for the staff. This will improve the computer users skills by %.
• Implemented IT project for Web users. With this improved selfservice users by reducing the reporting of cases in
the HELP DESK by %.
July October InfoNext SA de CV Puebla.
Internet Support I Supported onsite and remote users more than users. I supported onsite and remote DIAL
UP INTERNET users. Installed, configured and gave maintenance to computer equipment hardware and software
for INTERNET CLIENTS.
Achievements
• I Reduced the rate of Internet support calls and configuration questions about by %
• I Reduced failure rate of internal staff in offices and optimizing productivity by %.
May June Walker Autoparts. Puebla.
R.H. Executive Training Trained staff and did supervisory activities on quality in areas of production.
Achievements
• Raise the quality of production materials in the areas involved by the QUALITY IN THE PROCESS Course.
• Developed and implemented the evaluation system operators in Lotus Smart Suite. With that I improved the
process of training and staff evaluations and reducing paper waste.
January April Ideal P.C. Puebla.
Sales Executive and support computer equipment
Computing solutions were sold to clients which included the sale of computers, maint

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