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<pre>Array ( [var] => cut_url ) </pre> Resume for Mohamed E. for Manager / Supervisor / Team Leader / Telecommunications Services in 6 October, Egypt. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #7SIYED2DO
 

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Resume for Mohamed E. for Manager / Supervisor / Team Leader / Telecommunications Services in 6 October, Egypt




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: Egypt City: 6 October
State: Al Qahirah ZIP: 111222



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Muhammad Abdul Fattah E.
|Mobile: |+ |
|EMail Address: | |
[pic]
Personal Information
|Nationality: |Egyptian |
|Address |th October City nd district Villa number |
|Birth date: | Sep, |
|Gender: |Male |
|Marital Status: |Married |
[pic]
Professional Experience
|Oct – Present: |Messaging & Voice Services Marketing Team Leader |
| |Etisalat Egypt |
| |Marketing Department |
| | Provide daily and monthly analysis on messaging services |
| |performance. |
| | Provide monthly reviews on Messaging services with |
| |recommendations of quick actions to cover any deficits or |
| |performance drop. |
| | Monitor and analyze subscribers move in relation to messaging |
| |services ARPU and AUPU development to assess different factors |
| |impacts customers’ behavior. |
| | Create and update different segmentation models “Valuebased and |
| |behavioral” and track subscribers move across segments in relation |
| |to customer total ARPU & tenure development. |
| | Launch different pilots “BTLs” with all possible propositions to |
| |targeted segments to stimulate customer spending and usage on |
| |messaging services. |
| | Launch promotions occasionally with different value propositions |
| |targeting customers’ acquisition and ARPU development. |
| | Responsible for all messaging services revenues & traffic |
| |forecast prior to yearly budget exercise. |
| | Working closely with Technical and Customer Support teams on any |
| |performance issues impacting customer experience or revenue |
| |generation. |
| | Develop new reporting capabilities and analytical models to |
| |develop better understanding of our customer base. |
|April – Oct : |Value Added Services Development Sr. Specialist |
| |Mobinil Egypt |
| |Marketing Department |
| | Contribute to developing Mobinil VAS marketing strategy and |
| |roadmap to maintain and boost company market leadership. |
| | Developing existing VAS portfolio for all market segments. |
| | Introduce new hightech services in the Mobile market. |
| | Increase VAS penetration rate by adopting different marketing |
| |techniques. |
| | Work on promoting Mobinil VAS as to increase traffic and |
| |incoming revenue. |
| | Design & Launch promotions to boost Mobinil image and increase|
| |customers’ stickiness and satisfaction. |
| | Consolidating Data Dashboard on all Mobinil VAS and analyze |
| |the data from Marketing perspective detecting strengths, |
| |weaknesses and provide recommendations. |
| | Design, build up and supervising progress of business model, |
| |business processes, Technical implementation and Bank relations |
| |of Mobile Money Service. |
|June – March |Loyalty & Retention Specialist |
| |Mobinil Egypt |
| |Marketing Department |
| | Participate in running & maintaining the Loyalty and Retention|
| |projects. |
| | Coordinate in providing the best solutions available for |
| |Mobinil First Class customers. |
| | Updating the selection criteria and apply to DB relevant to |
| |Mobinil Loyalty and Retention Projects to keep accurate data and |
| |records to be provided for management. |
| | Follow up the flow of the projects processes and procedures to|
| |assure the best results in quality and quantity. |
| | Maintaining the smooth run of all the projects by providing |
| |solid and parallel link between the different suppliers and |
| |participants in the projects to guarantee the fulfillment of the |
| |targeted results. |
| | Presenting monthly and quarterly reviews to upper management |
| |[pic] |
|October – June |First Class Sr. Representative |
|: |Mobinil Egypt |
| |Customer Service Department |
| |[pic] |
|May October :|Quality Assurance Representative |
| |Mobinil Egypt |
| |Customer Service Department |
| |[pic] |
|November May |Customer Service Sr. Representative |
|: |Mobinil |
| |Customer Service Department |
| |[pic] |
|January – September|Sr. Translator |
|: |Military Media Center Ministry of Defense |
| |[pic] |
|January January |Sales Executive |
|: |ElShorouk Publishing House |
| |[pic] |
[pic]
Education
|November : |Marketing Professional Diploma Mobinil |
| | |
|April : |HR Professional Diploma AUC |
| | |
|July : |Faculty of Arts Helwan University, Cairo, Egypt |
| |Bachelor, English Literature & Translation |
[pic]
|Training Courses | |
|May |Huthwaite Coaching Skills for Supervisors LOGIC Management Consulting |
|July |Mobile Money Seminar South Africa |
|June |MutliCountry Mobile Money Marketing Seminar Paris France Telecom |
|May |Finance for NonFinancial Professionals Apples & Oranges |
|Feb |Mind Mapping and Memory Enhancement “OMNI” |
|October |Coping with Change “LOGIC” |
|July |Analyzing The Market “Orange ELearning” |
|May |Writing a Business Case “Orange ELearning” |
|April |Preparing your Case “Orange ELearning” |

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