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<pre>Array ( [var] => cut_url ) </pre> Resume for Ayman E. for Manager / Supervisor / Team Leader / Telecommunications Services in Khartoum, Sudan. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #AHLW1E9WP
 

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Resume for Ayman E. for Manager / Supervisor / Team Leader / Telecommunications Services in Khartoum, Sudan




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: Sudan City: Khartoum
State: Al Khartum ZIP: 11111



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| |
|Sudan Khartoum – AlGerafe |
|West Aria |
|Phone + |
|Email |
| |
Ayman Mahmoud E. Ahmed
Personal
Information
Nationality : Sudanese
Marital Status : Married
Date of birth : / /
Career Objective:
To secure a position where my existing skills, knowledge and talent in the areas of marketing ,
Sales and customer service , can be utilized by a progressive and innovative company.
|Professional experience| |
| |[ from // up to date ] With Local Organizations |
| |NGOs |
| |Training Coordinator & Certify Trainer – Independently Work. |
| |* Responsible for managing the training program, which |
| |including the assessment, plan, implementation, facilitation,|
| |tracking and daytoday operations. |
| |* Trainer management, strategic planning, change. |
| |* Work with Director/Coordinators/Trainers to design the |
| |student training plan. |
| |* Ensure technical resources, training materials and supplies|
| |are available to trainees. |
| |* Track training progress and follows up all to keep them on |
| |track, ensure completion of the program in a timely |
| |productive manner. |
| |** Administration: |
| |* Maintain trainee records in the management system. |
| |* Maintain and update all required trainee paperwork, |
| |including filing their training certifications and all other |
| |training documentation. |
| |* Maintain training materials and make recommended |
| |improvements as necessary. |
| |* Participate in training activities . |
| |* Perform other duties as assigned by management. |
| |** Making Training Materials: |
| |** Manage The Training Records: |
| |* Record trainee list who are trained |
| |* Archive records of training, including course content, the |
| |training, the number of students, results, feedback … Other |
| |Assignments. Reports to Training Director . |
| | |
| |[ from // up // ] MTN Sudan Co. LTD |
| | |
| | Service Center supervisor // to // |
| | Service Center Agent responsible of all service center |
| |issues under direct supervision of S.Cs manager // |
| |to // |
| | |
| |Lead the team to achieve preestablish objectives. |
| |Ensure that internal procedures are correctly interpreted, |
| |property maintained and effectively administered. |
| |Control and follow up the task distribution among the members|
| |of the team. |
| |Followup representatives results by taking appropriate |
| |corrective action. |
| |Communicate and coordinate with other departments in order to|
| |better serve the subscriber. |
| |Ensure appropriate preventive and corrective action in |
| |maintain standards of quality and subscriber satisfaction. |
| |Generate daily statistics reports. |
| |Track all service issues, including errors, production |
| |numbers, compliments and complaints. |
| |Report to the Service Center Manager any alarming complaint, |
| |case and valuable information. |
| |Prepare a monthly report of all transactions done during the |
| |month. |
| |Handle difficult cases faced with unsatisfied customers and |
| |VIP’s. |
| |Communicate with other departments regarding Service Center |
| |maintenance. |
| |Provide daily and ongoing direction to department employees |
| |Audit and evaluate job performance on each of the job |
| |positions assigned on a regular basis. |
| |Control the service center stock & keep proper stocktaking |
| |documentation. |
| |Perform AdHoc duties as assigned by management |
| | |
| |Service Center Agent // to // |
| |Welcome the subscriber and inquire about purpose of visit |
| |Provide the subscriber with requested information according |
| |to company policies and procedures. |
| |Researches and resolves complex customer issues inquiries |
| |that may require interpretation |
| |Execute subscriber’s requests according to the company’s |
| |policies and procedures. |
| |Receive and transfer subscriber’s complaints to the concerned|
| |person if any. |
| |Accept cash for services received according to established |
| |procedures. |
| |Calculate total fee and count money, give change and issue |
| |receipt for funds received. |
| |Post transactions data to computer system or other approved |
| |means, review computer reports to ensure accuracy, adjust or |
| |correct errors. |
| |Balance cash drawer against receipts, document discrepancies,|
| |and issue a daily sales and payments report. |
| |Orient subscribers to products and services offered by MTN. |
| |Report to the supervisor any alarming complaint, case and |
| |valuable information |
| |Participate on project teams as assigned. |
| |Perform AdHoc duties as assigned by management. |
| | |
| |Contact Center Agent // to // |
| |Answering and handling calls and then welcome the subscriber |
| |and inquire about purpose of call |
| |Provide the subscriber with requested information according |
| |to company policies and procedures. |
| |Researches and resolves complex customer issues inquiries |
| |that may require interpretation |
| |Execute subscriber’s requests according to the company’s |
| |policies and procedures |
| |Receive and transfer subscriber’s complaints to the concerned|
| |person if any. |
| |Post transactions data to computer system or other approved |
| |means, review computer reports to ensure accuracy, adjust or |
| |correct errors. |
| |O

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