Resume for Rayan G. for Manager / Supervisor / Team Leader / Telecommunications Services in Naser City, Egypt
[var] => content
[type] => preview
[var] => cut_url
I am results oriented professional who enjoys a challenge and is committed to the highest quality
standards, Creative problem solver with ability to develop visionary solutions to complex business and
Highly skilled in creating staff loyalty, development and empowering employees to excel. Wellorganized,
able to prioritize and generate results to achieve organizational objectives with time and cost conscience
thinking and able to meet budgetary expectations.
Global thinker with strong business development and technology experience and looking forward to join a
Date: March Present
Position: Client Engagement Lead
Leader in the development and delivery of private label service solutions to a broad range of partners, including many
of the world’s largest medial equipments and Supplies. Standardize and implement processes and procedures
responsible for the transition from business development and sales to steadystate account management for our
private label solutions.
Company: Stream Global Services
Date: October March
Position: Operation Team Manager
Responsible for the daily oneonone supervision and management of all agents on assigned team,
typically a minimum of direct reports. Ensures service delivered to our customers meets needs and
contractual obligations of our clients through the management of operational activity of the team through
activities of sales, customer service targets, implementing systems processes to achieve clientspecified
metrics while providing development opportunities to agents & senior leaders.
Achievements with Stream Global Services
In my role during month period was able to receive recommendations for my results achievements
and support in other departments through LinkedIn including Director of Operations, Head of Quality, one
or more service managers, training and sales managers.
In executed DMAIC project that minimized attrition rate in staff from % to %.
In improved customer satisfaction results from % to % for three lines of business.
Implemented adjustments process that increased our clients revenue $, credits per week and
reduced debits $, per week.
Company: Vodafone Egypt
Position: Nesting Team manager
Leading, managing and developing teams of staff in high volume, highpressure customer orientated
environment. The purpose of this role is to outline the steps involved in transitioning a senior agents from
New To Product NTP Training to the Operations floor.
This process allows the Senior Agents to gain experience and become fully productive in less time. This is
done by dedicating resources to NTP Training graduates for added support during the learning curve and
help to close the gap that exists between the theory learned in class, and the practical application on the
Operations floor. It applies to both new hire and transfer classes.
Company: Vodafone Egypt
Position: Account Flyer
Leader for account organization advertising products and coordinate scheduling trainings and promotions
to ensure client satisfaction and project completion. Assist international accounts advisors in maintaining
and nurturing client product knowledge, Working on services with
creative support to the deployment coordinator, ensuring the campaign is developed and executed in an
efficient manner for senior international account, In this role am staying aware of client activities and gather
background information and analyses for products and services.
Company: Vodafone Egypt
Position: Senior International accounts advisor
In these projects we had a lot of responsibilities towards the projects of Vodafone Australia Sales outbound
launch team and technical support AU Launch team, Initiating calls with VFAU customers and delivering
the message that we had to deliver at that time whether if it was a sales campaign, survey or updating
records, Logging in and out on time and sticking to the break schedule, Working on number of Australian
and Egyptian applications on the same time such as typing memos or updating some info while am on the
phone with the customer. Knowing all the Australian post paid and prepay rate plans inside out.
Achievements with Vodafone Egypt
In my role during years as Nesting Manager period was able to receive recommendations for my
achievements and support through LinkedIn including Head of operations, International Account Managers
As nesting team manager successfully handed over to Vodafone operations FTE agents achieving
In my account flyer role with Australia management sent a congratulation form from Matt the head director
of Vodafone Australia outbound campaign for delivering the best quality to customers in our operations.
As International accounts advisor received being Vodafone employee of the month for December and
was awarded by crystal platform.
Professional Development by Vodafone Egypt & Stream EMEA:
Customer ServicesÊand Technical SupportÊ
CRM & Sales SupportÊ
Team Leadership Management
HR and Labor law experience
Training and development
Finance and administration Ê
Call Center Communications
Processes & implement
DMAIC Project managements
Company: Ameco Tech Corporation
Clients: N.O.S communications – UK / USA
Position: Agent – Contact center
Role: Sales Outbound
Cold Calling sales for NOS communications in USA selling telecommunication land line and mobile
services to business, contact customers and achieve sales target while providing them with Interpreting
Achievements with Ameco tech.
For my annual expected, Exceeded target with + % with % quality average rate.
Proficient with personal computing systems and desktop applications.
Certification in Microsoft Office and SharePoint.
Professional Training in Web, Multimedia and eCommerce Applications
School: Manor house Language School English Language
College: International A.U.E for Translation and foreign languages Section: Italy Graduate.
Social outings / Tennis / Camping / Chess / football
Date of Birth: //
Place of Birth: Cairo, Egypt
Marital Status: Engaged
Address: St.Abbas El Akkad, Nasr City
Military Status: Postponed
Sorry but this resume is not available for download. Please choose another!