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Name: Hameed Hussein AlDaeri
Date of Birth:
Marital Status: single
Current Job: "Y" Telecom S.A. Company
Address: Sana&;a, Airport street
READ MY PERSONALITY:
* I enjoy working with a company that knows where it is going, and how to get what it wants. A company that has strong base and beliefs in each employee.
* I aim to work with a company that has highly energetic, dedicated and loyal staff who are eager to learn and proud to be involved and associated with the company objectives & goals.
MBA Master of business administration Pune University, Pune India
B.com Bachelor of Commerce Pune University Pune India
Diploma in Hardware and Networking Soft Tools computer education Pune India
Microsoft Certified Professional MCP Certified since Upgrade
Microsoft Certified System Administrator MCSA Certified since Upgrade
Microsoft Certified Systems Engineer MCSE Certified since Upgrade
Microsoft Certified Systems Administrator MCSA Messaging Certified since
Microsoft Certified System Engineer MCSE IIHT institute Pune India
Microsoft Certified System Engineer MCSE Professional Labs PuneIndia
Cisco Certified Network Associate CCNA Certified since Cisco systems ,Inc
Certificate of Excellence CCNA Cisco Certified Network Associate Professional Lap Institute
Certified wireless network associate Certified CWNA since CMS institute Pune , India
June, until now: current job Contact Center Supervisor
Customer Service Department Y telecom s.a. Telecommunication
* Supervise, lead, develop, train, support and communicate with the staff group & ensuring that a professional and efficient service is provided.
* Review the monthly plans, reports and statistics of the contact center.
* Followup and ensure the achievements of the contact center&;s objectives and plan.
* Followup nonresolved requests with the concerned entities...
* Generate monthly and annual reports.
* Provide professional solutions to solve escalated issues.
* Prepare KPI result for the staff group.
* Perform Adhoc duties.
* Enhance the work process by developing effective techniques and tools, and setting the requirements for the new systems and applications.
* September, May, Contact Center Agent
Customer Service Department Y telecom s.a.Telecommunication
* Respond via telephone to customer inquiries and complaints.
* Keep records of customer&;s complaints, inquiries and requests.
* Provide feedback to customers and suggest solutions where possible.
* Direct customers to proper channels where required.
* PerformAdhoc duties as assigned.
* August, February, Desktop Engineer
Professional Labs Institute Pune , India
* Fixing and installing of PC&;s, printers and Ups hardware and software problems.
* Configuration and installation of different network device&;s lancards,routers,hubs,switch
* Configuration of lap Lan network , including assigning & configuring of TCP/ IP protocol
* Installation and configuration of windows server active directory & domain servers.
* Installation of Microsoft windows operating system and office .
* Installation and configuration of windows exchange server
* Installation of different antivirus software and automatic update
* Weekly backup and restore incase of system failer or data corruption
* Computer skills MS Office Word, Excel, Outlook, PowerPoint.
* Internet literacy.
* Behavioral Competencies: Interpersonal relations/communication skills, persuasion/influence, positive attitude, selfconfidence, manage conflicts..
* Managerial Competencies: Team leadership/motivation Planning & organizing, flexibility & adaption to change, project management, analytical skills & conceptualization, result oriented.
* Operational competencies: Data processingapplications, knowledge of customer service, techniques of communications, staff management, knowledge of function & nature of enterprise.
* Fluent in Arabic as native language written & verbal.
* Fluent in English written & verbal.
* Hindi verbal
* Reading, driving, swimming, football, meeting people & making new friends.
* References are available upon request.