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<pre>Array ( [var] => cut_url ) </pre> Resume for alan E. for Manager / Supervisor / Team Leader / Telecommunications Services in Salisbury, United Kingdom. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #SR8WC4F8K
 

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Resume for alan E. for Manager / Supervisor / Team Leader / Telecommunications Services in Salisbury, United Kingdom




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: United Kingdom City: Salisbury
State: Wiltshire ZIP: sp4 6bu



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Alan E. Greenacre, Salisbury Road, Broughton, Hampshire, UK Tel: Mobile: Email: LinkedIn: PROFILE I am an Operations Professional, Managing Director designate with years experience and proven management ability largely in complex organisations. I have worked both in private and government settings, and my recent employment involved devising and implementing company strategy for a satellite telephone company across the USA, Europe and Asia. Throughout my career, I have been responsible both directly and indirectly for the operational performance of large groups of staff nationwide and globally. I am an excellent communicator and motivator who has an impressive record of improving company performance and profits. I have an indepth knowledge of company structures, compliance regulation and governance, and the correct application of these procedures. KEY SKILLS Considerable experience in multicultural change management Considerable business development skills Experienced in the management of disparate teams in multi time zone environment Highly experienced in human resources&; and company operation, governance and compliance Experience in the design and implementation of operational `value added&; processes Wide knowledge of contingency planning, continuous improvement and risk management Group facilitator Excellent communication and interpersonal skills from staff to board level Successful project management, on time and on budget Strategic planning CAREER HISTORY SatCom Global ­ Operations Director Sept ­ to date Specialist in satellite communication, SatCom Global provides solutions to worldwide communications issues around the globe. Staff located in offices in the UK, USA, Middle East, Australia, Japan, Hong Kong, Thailand and Singapore Annual turnover $M Major Achievements Project managed roll out of SAP Business One across all group companies resulting in an increase in the groups reporting ability. The system centralised the entire accounting/procurement and sales functions globally Redesigned and implemented global human resources&; policy and process across multicultural organisations globally Successfully implemented standardised staff handbooks across group companies in USA, Asia, Oceania and UK. Successful implementation of business processes resulting in significant cost savings/performance improvements to the business Helped to stabilise net profits by designing and implementing cost saving processes including recruitment, procurement, legal, customer service provision, intercompany communications, remuneration and appraisals Established and maintained compliance to regional employment legislation globally through management of a network of selected practitioners in each jurisdiction Successfully guided company through US litigation Successfully project managed the global company restructure which resulted in a .% increase in profits upon completion Key member of the remuneration panel Devised and implemented global training strategies in line with company vision Centralised human resources function resulting in a significant cost saving to the company, while delivering an improved service to the global business. This project reduced the human resource costs by % Streamlined all operational procedures in six companies that SatCom acquired since Directly managed Regional General Managers located in Asia, USA, and Oceania to achieve company KPI targets Key part of the business development team to ensure delivery of sales targets and new business acquisition. Focusing on procurement, customer service and competitor analysis. Business Link ­ Strategic Consultant Aug ­ Sept This is a government scheme to support small and medium enterprises across the UK. I was called in by failing businesses to guide them in turnaround strategy. Major Achievements: Played a major role in the successful introduction, implementation and monitoring of `Continuous Improvement&; compliance at various Small and Medium Enterprises SME Improved company performance at approximately SME businesses called in by Established robust plans for SME businesses including ­ Marketing, Financial, Growth, Exit, Recruitment, Human Resources, Staff Management and staff retention Improved companies performance in line with targets GVA, penetration, customer satisfaction etc Highest performing strategic consultant in regional team SKY in home services ­ Operations Director Satellite television Oct Aug Major Achievements: Managed a national team of sub contract satellite and cable installation/service provider companies, totalling approx companies who employed over staff Duties involved: o Setting/monitoring of KPI&;s o Establishing stock reporting processes o Carrying out staff performance reviews o Visiting clients to agree contract terms and deliverables o Continuous Improvement Redefining of a number of end­toend processes to ensure improved service levels, which realised significant cost savings to the company Endeva ­ Field Service Manager UK locations Jan ­ Oct Provided customer support and in home servicing for Thorn Group Company Major Achievements: Key member of mergers team during acquisition of Granada Servicing Managed a Team of fieldbased technicians nationwide. Managed a Team of Customer Service advisors dealing with inbound and outbound telephone calls. Motivated teams to regularly achieve set targets. Dealt with rd party insurance companies on customer&;s behalf. Training: Presentation skills How to facilitate disciplinary hearings How to draw up and activate personal development reviews Monitoring and Feedback US Depositions Customer Service Training OSHA and HSE compliance Project Management Lean and Six Sigma Qualifications: HND Business and Finance , distinction Associate of the Chartered Institute of Marketing Personal Details Driving Licence ­ full and clean Health ­ excellent Interests ­ football coach a children&;s football team, cricket, travel, charity fundraising, reading biographies

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