To obtain a full time Job in VAS and Products Development Field
Telecommunications Services / Manager / Supervisor / Team Leader
Dar es Salaam, Dar es Salaam
Improve the VAS revenue from % to % of the overall company’s
company revenues in the first year. Launched WAP Based
Services,ALJAZEERA Mobile,BBC NEWS,Collect call, Call me,Voice
SMS,MCA,W. Cup Promotion,CRBT. Managed and monitored the entire
VAS and Product teams. Developed extensive STK and USSD with
record breaking results fourfold increase of unique users in a matter of
VAS and Product Supervisor/SpeciA.st
Managing/Supervising VAS and product team. Contacting vendors to
look for new products and services or modify features, and evaluate
offers. Designing/developing Different STKs Menus for postpaid, prepaid
and VIP customers. Providing Sales and Customer Care with full support
presentations, user guides, training,etc. Pricing new Services according
VAS and Products Coordinator
Implemented products/services in a very short of timeframe. Reported all
marketing requirements/needs for implementing new VAS services.
Member of the group responsible for choosing brand names and service
names. Prepared and finA.zed all kind of product agreements with
SabaFon legal department. Developed requested products and services
to generate revenue.
Call Center Executive
Experience in Customer call handling and processing customer claims
relating to services and products. Managed, reported and followed up
customers’ requests and claims with the concerned departments and
ensured on time resolution of issues and value customer satisfaction.
Responsible for conducting full training session for Call Center new hires.
Graduated from Faculty of ARTS, English Literature Department
Participated in the English Debate Team in Sana'a University and won
many prizes. I was effective member in the Shakespeare Recitation
Team at the University and won many prizes.