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<pre>Array ( [var] => cut_url ) </pre> Resume for Ahmed A. for Manager / Supervisor / Team Leader / Telecommunications Services in Dar es Salaam, Tanzania, United Republic of. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #T7B2W4RR9
 

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Resume for Ahmed A. for Manager / Supervisor / Team Leader / Telecommunications Services in Dar es Salaam, Tanzania, United Republic of




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: Tanzania, United Republic of City: Dar es Salaam
State: Dar es Salaam ZIP: 255



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New BOGOMAYO ROAD , Dar es Salaam, Dar es Salaam , Tanzania, United Republic
of
+
Ahmed A.
Objective
To obtain a full time Job in VAS and Products Development Field
Telecommunications Services / Manager / Supervisor / Team Leader
Experience
Apr Present
EtisalatTanzania
Product Manager
Dar es Salaam, Dar es Salaam
Improve the VAS revenue from % to % of the overall company’s
company revenues in the first year. Launched WAP Based
Services,ALJAZEERA Mobile,BBC NEWS,Collect call, Call me,Voice
SMS,MCA,W. Cup Promotion,CRBT. Managed and monitored the entire
VAS and Product teams. Developed extensive STK and USSD with
record breaking results fourfold increase of unique users in a matter of
months.
Nov Mar
SabaFon
VAS and Product Supervisor/SpeciA.st
Sana'a, Sana'a
Managing/Supervising VAS and product team. Contacting vendors to
look for new products and services or modify features, and evaluate
offers. Designing/developing Different STKs Menus for postpaid, prepaid
and VIP customers. Providing Sales and Customer Care with full support
presentations, user guides, training,etc. Pricing new Services according
to Standards.
Jul Oct
SabaFon
VAS and Products Coordinator
Sana'a, Sana'a
Implemented products/services in a very short of timeframe. Reported all
marketing requirements/needs for implementing new VAS services.
Member of the group responsible for choosing brand names and service
names. Prepared and finA.zed all kind of product agreements with
SabaFon legal department. Developed requested products and services
to generate revenue.
Aug Jun
SabaFon
Call Center Executive
Sana'a, Sana'a
Experience in Customer call handling and processing customer claims
relating to services and products. Managed, reported and followed up
customers’ requests and claims with the concerned departments and
ensured on time resolution of issues and value customer satisfaction.
Responsible for conducting full training session for Call Center new hires.
Education
Oct Jun
Sana'a University
Bachelor's Degree
Sana'a, Sana'a
Graduated from Faculty of ARTS, English Literature Department
Participated in the English Debate Team in Sana'a University and won
many prizes. I was effective member in the Shakespeare Recitation
Team at the University and won many prizes.
Skills
Nokia Academy Courses
Advanced
Diploma of Secretary
Advanced
Excel
Advanced
MS Project
Advanced
Business Writing Skills
Advanced
SIM, STK & OTA BasicsTI
Beginning
Languages
English
Proficient
Arabic
Proficient
References
EtisalatTanzania
Professional
Mohammed Robleh
+,
EtisalatTanzania
Professional
Omer Salem
+,
SabaFon
Professional
Souad A. AlBoualy
+,
Other
Traveling, sightseeing, reading books, watching documentaries on
Discovery and National Geographic Channel, D animated movies playing
and watching football games.
Notes
I would be willing to relocate

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