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||Muffadal Kurban E.
To obtain a challenging
position where a strong track record of innovation and professionalism
Highly skilled and
motivated Information Technology professional with over years experience
in delivering and managing cutting edge, technological solutions within
Internet, Telecommunications, and IT industries. With track record in
building the teams required to operate, sustain and further develop
technological , A skilled communicator at all organisational levels
with the ability to broker cross functional support and commitments,
A passionate commitment to attaining the highest levels of professional
and personal excellence.
March to date. Data Product Officer
Base: , just in months and growing.
Working for a green
field CDMA Operator called Sasatel, Is a new operator in Tanzania launched
six months back providing voice and data solutions for Tanzanian market.
I have many responsibilities ranging from Managing products from conception
to completion according to Product Life Cycle Process and project management,
applications engineering, information technology, and cellular technology.
Proven ability to learn complex technologies quickly and effectively
apply new knowledge, launch and manage new products to support corporate
strategy. Detailed oriented with strong problemsolving, excellent customer
management and multitasking skills, communication, and teamwork skills.
I am continuously developing
new product ideas and business cases, and present these concepts for
approval to the management team and increase revenue by proactively
driving customer issues to closure, removing obstacles preventing the
product from going to production. I also validate product concepts and
roadmap with a diverse customer base and reviewing with engineering
team and ensuring that product features align with market requirements.
I am developing user
manuals, guides, other materials to engage customers and train Sasatel
sales staff and prepare customer product booklets such as product briefs,
data sheets, presentation material, roadmap, etc.
I direct the sales
teams to Identify, engage, and manage lead customers for new products.
During the lead customer engagement process, ensure that products meet
customer requirements and general market requirements and manage customer
feedback and make change requests to the product that align with the
the sales and customer care and relevant stakeholders in the organisation
on assigned products and assist sales as required to help win new business,
and presenting status reports on products to the management team with
Managing customer expectations
by preparing, presenting, and negotiating proposals and contracts and
doing press releases and web collateral, materials for new and existing
products and successfully launching plans and ‘Go To market’ strategies
for new products.
Sept to Feb . INVAS Specialist,
Zanzibar Telecommunications ZANTEL, Tanzania.
Working for a mobile
operator company .I am tasked to maintain all the Value Added Services
Nodes like SMSC Short Message Service Center, NMS Number Management
System, MMSMultimedia Messaging Service, OTAOver the Air Programming,
Voice Mail and Miss Call Alert Service, USSD Unstructured Supplementary
Roam Salute, RBT
Ringer back tone, MDSP Mobile Data Service Platform, WISGWireless
Integrated Service Gateway infrastructures. This work enables the company
to aggressively and rapidly expand its domestic and international operations
and increase the diversity and quantity of large scale of subscribers
into Zantel network and generate more revenue to the organization.
Furthermore, I am also
responsible for the application and services function within the were
company which is concerned for following the product life cycles for
projects. This function takes the intputs from the product development
VAS team, and guides it though the process of Client Integration, Quality
Acceptance Testing , User Acceptance testing, project launch, project
operation and finally to project closure which can then execute the
newly developed process and procedures. Finally, working with value
added services department my strong and wide ranging technical skills
were employed in the design, development, integration and performance
tuning of software, services, system platforms and IP networks and in
the management and coaching of technical personnel. I adopted
the best of technologies, methodologies and management techniques into
a telecoms environment. These strategies rewarded through improved
market responsiveness, innovative service offerings.
December to September
Working with American
Embassy, I was actively involved with the standardisation of the
organization IT operations and infrastructure. This has been brought
about due to the rapid and uncontrolled expansion of the organization.
Within both the data centre and offices I am responsible for providing
a secured corporate infrastructure to run services and support all employees
and their IT requirements. This ranges from office administration
to the provision of telecommunication services. This responsibility
takes on an international perspective because of the dispersed geographic
location of the organization’s offices.
I was also actively
involved with the launch and subsequent operation of Intranet Portal.
My involvement ranged from designing and developing key areas of the
portal site to the building of a highly redundant and scalable data
centre and its subsequent operation and administration.
Moreover, working as
a main liaison between the mission employees and the Local Internet
Service Provider ISP for Internet access at the employee’s homes.
And coordinate the work of the Local ISP provider in order to ensure
that the users have access to the internet in a manner consistent with
the reliability stipulated in the contract. I also was closely monitoring
the service and installations completed by the contractor and trouble
shoot problems as they arise and also negotiated the service contracts
with the internet service provider ISP.
Lastly, within the
organization I undertook various tutorial and lecturing roles concerning
the Information Systems and Technology courses. I also conducted
Microsoft office trainings concerning information use within organisations
and its impacts upon organisational behaviour which resulted in the
development of an Organisational Information Resource System model of
information processing theory. I developed a web based computer forms
called “Work Order System”.
I was Responsible
for the strategic development and implementation of costeffective training
and support solutions that are designed to provide improved productivity,
streamlined operations, and faster access to critical information. Implement
effective customer satisfaction strategies by identifying and eliminating
the root causes of customer problems.
February to December
, Network Engineer, Tanzania.
I undertook various
running projects for Satcom Networks Africa Ltd, Supervised Network
Engineers making up the Network Engineering Group, which was responsible
for maintaining the network, turning up new customers, and planning
for future growth. And delegated ownership of longterm projects, reviewing
work, and tracking progress.
I have coordinated
scheduled time off, to assure the department was appropriately staffed
at all times, and scheduled oncall hours for handling escalations from
the Network Operations Center. Generated monthly progress reports to
the Chief Technical Officer and to the Development and Engineering department.
I have provided Sales
Engineering during sales presentations for highrevenue customers. Worked
closely with the Director of Network Engineering and the Director of
Provisioning to implement a maintenance window and develop configuration
review procedures, resulting in a substantial improvement of the network's
uptime. Generated reports of all router configuration changes made across
the network on a daily basis, and procedures to reconcile those changes
with proposed configurations which had been approved to be implemented
during the maintenance window.
I had deployed a largescale
HSRP solution to improve the uptime of colocation customers, in the
event a core
became unreachable. , I assisted the System Administrators in their
task of maintaining the company's Unix servers and workstations.
September to January
, System Engineer, Computer Center,Tanzania.
Working for Computer
and Network Consultants I was tasked to Administer Microsoft Windows
Servers Active Directory, Microsoft Workstations, and network security
devices for clients. Lowered spam by % using firewall filtering
with realtime spam black lists for incoming email. Set up offsite users
to work virtually, saving money annually in office leases. Installed
and maintained security equipment, including Symantec Antivirus System
Center and Central Quarantine Server . and Antivirus for Exchange.
Backup and restore network data with Veritas Backup Exec ..
Further more I Performed
all levels of hardware and software systems support for computers
and printers for different clients and was responsible for email
system and Internet Information Server, meeting employee and customer
needs /. I Managed all new install projects for servers, switches,
and other network resources. Developed and updated documentation, appraising
users and administrators of vital information. Created user manuals
and provided technical support sessions for new employees. Administrated
and maintained environment security. Involved with administering security
alerts to staff and weekly data backups. Created proactive procedures
for problem preventions and resolutions, interfaced with software developers,
analyzed issues, and designed solutions.
Lastly I Performed
handson administration, monitoring, and troubleshooting of Local Area
network LAN, was resulting in optimum performance and minimum downtime
for different organization. Designed, developed, and modified reporting
processes in accordance with client specifications. Coordinated with
committees detailing enhancement specifications. Supported and executed
upgrade from Windows to .
Bachelor of Commerce,
University of Pune
Diploma in Software
Engineering, Aptech Computer Education, India
Certified LANWAN Engineer
from Department of State, Washington D.C for US Government
Omvia Certified Engineer
for Voice Mail System and Miss Call Alert System.
CCNP Cisco Certified
CCNA Cisco Certified
MCSE Microsoft Certified
MCP+I Microsoft Certified
MCP Microsoft Certified
Sun Certified System
A+ Certified Computer
Brain bench Certified
Brain bench Certified
Internet Information Server Administrator
for Novell Netware .
Recipient of “Early
Achiever – MCSE n Microsoft Widows ” award. For completing
The Windows Design Courses
In addition to the
core technical skills iterated below I have over years experience
managing both people and budgets. For my Previous Organization
I built the teams required to undertake the development, integration,
management and operation of internet and value added services .This
represents the full life cycle of requirements from hiring, mentoring,
evaluating and managing individuals and also the structures in which
I have also built up
extensive experience with the initiation, management and operation of
outsourced resources and with their assimilation and collaboration with
organisational units. Experience within this area is wide ranging
and, for example, has encompassed the following activities: contract
negotiation, Service Level Agreement definition, implementation and
monitoring. These type of tasks and skills are utilised when undertaking
project management type roles.
Finally, I have acquired
considerable experience and skill in the processes of procurement and
the management of budgets, where for varying employers I have been responsible
for a wide range of budgets ranging from Dollars to over Thousand
Dollars. Each of which had its own particular and important characteristics
and organisational impacts.
I possess a wide range
of skills and experience predominantly within the three disciplines
of Software, Systems and Network Engineering and it is this combined
technical expertise and the resultant synergy which enables me to design,
build and deliver complete solutions based on best of breed technologies
and practices. T