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<pre>Array ( [var] => cut_url ) </pre> Resume for Muffadal E. for Manager / Supervisor / Team Leader / Telecommunications Services in Dar es Salaam, Tanzania, United Republic of. Search More Resumes for Manager / Supervisor / Team Leader on Resumark.com #TMBH281GB
 

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Resume for Muffadal E. for Manager / Supervisor / Team Leader / Telecommunications Services in Dar es Salaam, Tanzania, United Republic of




Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: Tanzania, United Republic of City: Dar es Salaam
State: Dar es Salaam ZIP: 4486



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  Muffadal Kurban E. P.O BOX

DaresSalaam

Tanzania

+

 
Objectives
 

To obtain a challenging position where a strong track record of innovation and professionalism is needed. 

Summary
 

Highly skilled and motivated Information Technology professional with over years experience in delivering and managing cutting edge, technological solutions within Internet, Telecommunications, and IT industries. With track record in building the teams required to operate, sustain and further develop technological , A skilled communicator at all organisational levels with the ability to broker cross functional support and commitments, A passionate commitment to attaining the highest levels of professional and personal excellence. 

Professional Experience
 

March to date. Data Product Officer SASATEL, Tanzania.

Current Subscriber Base: , just in months and growing. 

Working for a green field CDMA Operator called Sasatel, Is a new operator in Tanzania launched six months back providing voice and data solutions for Tanzanian market. I have many responsibilities ranging from Managing products from conception to completion according to Product Life Cycle Process and project management, applications engineering, information technology, and cellular technology. Proven ability to learn complex technologies quickly and effectively apply new knowledge, launch and manage new products to support corporate strategy. Detailed oriented with strong problemsolving, excellent customer management and multitasking skills, communication, and teamwork skills.

I am continuously developing new product ideas and business cases, and present these concepts for approval to the management team and increase revenue by proactively driving customer issues to closure, removing obstacles preventing the product from going to production. I also validate product concepts and roadmap with a diverse customer base and reviewing with engineering team and ensuring that product features align with market requirements.

I am developing user manuals, guides, other materials to engage customers and train Sasatel sales staff and prepare customer product booklets such as product briefs, data sheets, presentation material, roadmap, etc.

I direct the sales teams to Identify, engage, and manage lead customers for new products. During the lead customer engagement process, ensure that products meet customer requirements and general market requirements and manage customer feedback and make change requests to the product that align with the overall market.

Continuously training the sales and customer care and relevant stakeholders in the organisation on assigned products and assist sales as required to help win new business, and presenting status reports on products to the management team with positive response.

Managing customer expectations by preparing, presenting, and negotiating proposals and contracts and doing press releases and web collateral, materials for new and existing products and successfully launching plans and ‘Go To market’ strategies for new products.

Sept to Feb . INVAS Specialist, Zanzibar Telecommunications ZANTEL, Tanzania. 

Working for a mobile operator company .I am tasked to maintain all the Value Added Services Nodes like SMSC Short Message Service Center, NMS Number Management System, MMSMultimedia Messaging Service, OTAOver the Air Programming, Voice Mail and Miss Call Alert Service, USSD Unstructured Supplementary Service Data,

Roam Salute, RBT Ringer back tone, MDSP Mobile Data Service Platform, WISGWireless Integrated Service Gateway infrastructures. This work enables the company to aggressively and rapidly expand its domestic and international operations and increase the diversity and quantity of large scale of subscribers into Zantel network and generate more revenue to the organization. 

Furthermore, I am also responsible for the application and services function within the were company which is concerned for following the product life cycles for projects. This function takes the intputs from the product development VAS team, and guides it though the process of Client Integration, Quality Acceptance Testing , User Acceptance testing, project launch, project operation and finally to project closure which can then execute the newly developed process and procedures. Finally, working with value added services department my strong and wide ranging technical skills were employed in the design, development, integration and performance tuning of software, services, system platforms and IP networks and in the management and coaching of technical personnel.  I adopted the best of technologies, methodologies and management techniques into a telecoms environment.  These strategies rewarded through improved market responsiveness, innovative service offerings. 

December to September , Information System Assistant, DaresSalaam, Tanzania. 

Working with American Embassy, I was actively involved with the standardisation of the organization IT operations and infrastructure. This has been brought about due to the rapid and uncontrolled expansion of the organization. Within both the data centre and offices I am responsible for providing a secured corporate infrastructure to run services and support all employees and their IT requirements.  This ranges from office administration to the provision of telecommunication services.  This responsibility takes on an international perspective because of the dispersed geographic location of the organization’s offices. 

I was also actively involved with the launch and subsequent operation of Intranet Portal. My involvement ranged from designing and developing key areas of the portal site to the building of a highly redundant and scalable data centre and its subsequent operation and administration. 

Moreover, working as a main liaison between the mission employees and the Local Internet Service Provider ISP for Internet access at the employee’s homes. And coordinate the work of the Local ISP provider in order to ensure that the users have access to the internet in a manner consistent with the reliability stipulated in the contract. I also was closely monitoring the service and installations completed by the contractor and trouble shoot problems as they arise and also negotiated the service contracts with the internet service provider ISP. 

Lastly, within the organization I undertook various tutorial and lecturing roles concerning the Information Systems and Technology courses.  I also conducted Microsoft office trainings concerning information use within organisations and its impacts upon organisational behaviour which resulted in the development of an Organisational Information Resource System model of information processing theory. I developed a web based computer forms called “Work Order System”.  

I was Responsible for the strategic development and implementation of costeffective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information. Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems. 
 
 
 
 
 
 
 

February to December , Network Engineer, Tanzania.

I undertook various running projects for Satcom Networks Africa Ltd, Supervised Network Engineers making up the Network Engineering Group, which was responsible for maintaining the network, turning up new customers, and planning for future growth. And delegated ownership of longterm projects, reviewing work, and tracking progress.

I have coordinated scheduled time off, to assure the department was appropriately staffed at all times, and scheduled oncall hours for handling escalations from the Network Operations Center. Generated monthly progress reports to the Chief Technical Officer and to the Development and Engineering department.

I have provided Sales Engineering during sales presentations for highrevenue customers. Worked closely with the Director of Network Engineering and the Director of Provisioning to implement a maintenance window and develop configuration review procedures, resulting in a substantial improvement of the network's uptime. Generated reports of all router configuration changes made across the network on a daily basis, and procedures to reconcile those changes with proposed configurations which had been approved to be implemented during the maintenance window.

I had deployed a largescale HSRP solution to improve the uptime of colocation customers, in the event a core became unreachable. , I assisted the System Administrators in their task of maintaining the company's Unix servers and workstations.

September to January , System Engineer, Computer Center,Tanzania.

Working for Computer and Network Consultants I was tasked to Administer Microsoft Windows Servers Active Directory, Microsoft Workstations, and network security devices for clients. Lowered spam by % using firewall filtering with realtime spam black lists for incoming email. Set up offsite users to work virtually, saving money annually in office leases. Installed and maintained security equipment, including Symantec Antivirus System Center and Central Quarantine Server . and Antivirus for Exchange. Backup and restore network data with Veritas Backup Exec ..

Further more I Performed all levels of hardware and software systems support for computers and printers for different clients and was responsible for email system and Internet Information Server, meeting employee and customer needs /. I Managed all new install projects for servers, switches, and other network resources. Developed and updated documentation, appraising users and administrators of vital information. Created user manuals and provided technical support sessions for new employees. Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups. Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

Lastly I Performed handson administration, monitoring, and troubleshooting of Local Area network LAN, was resulting in optimum performance and minimum downtime for different organization. Designed, developed, and modified reporting processes in accordance with client specifications. Coordinated with committees detailing enhancement specifications. Supported and executed upgrade from Windows to .

Education
 
 
 

Bachelor of Commerce, University of Pune

Diploma in Software Engineering, Aptech Computer Education, India

Certified LANWAN Engineer from Department of State, Washington D.C for US Government

Omvia Certified Engineer for Voice Mail System and Miss Call Alert System.

CCNP Cisco Certified Network Professional 

CCNA Cisco Certified Network Associate

MCSE Microsoft Certified System Engineer

MCP+I Microsoft Certified Internet Professional

MCP Microsoft Certified Professional

Sun Certified System Administrator

A+ Certified Computer Technician

Brain bench Certified TCP/IP Administrator

Brain bench Certified Internet Information Server Administrator

Undergone Training for Novell Netware .

Recipient of “Early Achiever – MCSE n Microsoft Widows ” award. For completing The Windows Design Courses  
 

Management Skills
 

In addition to the core technical skills iterated below I have over years experience managing both people and budgets.  For my Previous Organization I built the teams required to undertake the development, integration, management and operation of internet and value added services .This represents the full life cycle of requirements from hiring, mentoring, evaluating and managing individuals and also the structures in which they operate. 

I have also built up extensive experience with the initiation, management and operation of outsourced resources and with their assimilation and collaboration with organisational units.  Experience within this area is wide ranging and, for example, has encompassed the following activities: contract negotiation, Service Level Agreement definition, implementation and monitoring.  These type of tasks and skills are utilised when undertaking project management type roles. 

Finally, I have acquired considerable experience and skill in the processes of procurement and the management of budgets, where for varying employers I have been responsible for a wide range of budgets ranging from Dollars to over Thousand Dollars. Each of which had its own particular and important characteristics and organisational impacts. 
 

Technical Skills
 

I possess a wide range of skills and experience predominantly within the three disciplines of Software, Systems and Network Engineering and it is this combined technical expertise and the resultant synergy which enables me to design, build and deliver complete solutions based on best of breed technologies and practices. T


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