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I am a seasoned operations professional
with wellrounded experience in all aspects of wireless communications
and internet services including finance and sales with large, small
and startup companies. My creative support expertise results
in improved operational efficiencies through staff training, coaching
and mentoring. As an effective administrator with handson experience
in staffing workloads and performance evaluations across multiple responsibilities,
I will build strong crossdepartmental cooperation and highly motivated
support and technical teams. I always approach my responsibilities
with a sense of urgency and high integrity and look for every opportunity
to provide a win, win solution for every predicament I face.
Airtel Wireless, LLC, Minneapolis MN
Vice President of Operations
Managed all operational responsibilities
in Montana, Nevada and Minnesota with complete responsibility for security
and safety at all locations.
Shaped strategy for switch
office expansion and wireless switch replacement while maintaining services
for existing wireless customers. I involved the primary vendor
resources to test major hardware replacement, allowing the transfer
to be nearly seamless and completed without loosing existing subscribers.
Developed new policies and
procedures for centralized customer service operations in Nevada and
Minnesota. By redistributing budget allocations it allowed me
to improve the call center staffing by recruiting stronger applicants
and providing training for the department that resulted in higher customer
retention and highly improved corporate financial performance.
Tighten retail operational
security to improve cash management procedures. These improvements
led to significant and timely cash flow reporting while providing additional
personnel security and accountability.
Alliance Solutions, Inc., Bloomington
MN / /
Vice President of Operations
Directed the daytoday sales and operations
of the network and call center including holding complete profit &
loss accountability for the company.
Personally negotiated with
vendors and aggregators to secure the lowest costs for dialup connectivity
and VoIP call interconnect and transport.
Managed call center operations
including outbound collections efforts for clients and client’s customers.
Through this I have developed a significant knowledge of internet retail
customer support and technical help desk requirements for internet operations.
Created a professional relationship
with our clients. I created product user manuals to assist clients
with products and services targeting their subscribers’ sales and
retention. I implemented client training classes for all new clients
and personally handled oneonone training with clients purchasing customized
Quantum Communications Group, Inc.,
Eden Prairie MN / /
Vice President of Operations / COO
Reported directly to CEO and directed
all aspects of corporate daytoday consultant operations. Held
full profit and loss authority and managed staff including direct
reports and indirect reports.
Served as primary “Point
of Contact” to clients and vendors for our wireless consulting services.
I created a “build to operate” scenario for each client small “startup”
cellular and PCS licensees leading them to a strong cash flow position
and strengthening their hands at the time of their sale and exit of
Expanded our call center
“service bureau” to include prepaid dial around cellular services.
I expanded inbound calls center for hour coverage and managed personnel
and projects oncall assignments.
As project manager I led
the efforts for design and construction of a , plus, site network
in Texas and Oklahoma including responsibility for all field operations.
I developed a strong business relationship with the vendors and contractors
on this project that assisted with my completing the project within
MobileComm, Inc., Ridgefield Park,
NJ / /
General Manager – Midwest Region
Collaborated with eight peers across
four teams to develop a plan to leverage company’s nationwide paging
assets to build a regional network and develop a regional sales opportunity.
Developed network, business
and marketing plans for six midsized markets for the region including
Minneapolis/St. Paul, Rochester, Duluth, Minnesota and Des Moines, Cedar
Rapids and Sioux City Iowa.
Hired and managed direct
reports and indirect reports within these markets. Recruited and trained
sales and administrative personnel for each market.
Metrocall, Inc., Alexandria, VA /
Director of Operations – Pacific Region
Developed and managed regions sales,
marketing, operations and inventory as well as targeted mergers and
acquisitions. Managed a staff of direct reports with indirect
As a senior member of the
mergers and acquisition team I developed the policies and provided assurances
to retain key personnel and blend the corporate cultures of all companies
In the throws of new and
highly competitive competition, I developed programs including customer
loyalty programs that kept current customers while adding new subscribers
allowing us to maintain a reasonable margin overall.
Citrus College, Glendora, CA