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<pre>Array ( [var] => cut_url ) </pre> Resume for Micheal S. for Manager / Supervisor / Team Leader / Telecommunications Services in Shawnee, Kansas. Search More Resumes for Manager / Supervisor / Team Leader on #WLBF76AJR

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Resume for Micheal S. for Manager / Supervisor / Team Leader / Telecommunications Services in Shawnee, Kansas

Occupation: Manager / Supervisor / Team Leader Industry: Telecommunications Services
Country: United States City: Shawnee
State: Kansas ZIP: 66226

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| | West nd Terrace |Phone: .. |
| |Shawnee, KS | |
Management Professional with US and international experience and proven record of developing and executing
solutions that drive substantial gains in productivity, processes and the bottom line. Collaborative leader with
demonstrated success in training, motivating and leading teams of engineers to deliver projects on time, on
budget, and at the highest levels of quality possible. Experienced and successful in startup, turnaround and
mature business environments, and in managing geographically dispersed teams. Repeatedly tapped as the "go
to" person who is able to maximize resources, resolve complex issues, manage tough technology
implementations, and achieve aggressive deadlines.
|Project Management |Staff / Leadership / Talent Development |
|Vendor / Partner Relationship Management |International Business Environments |
|Team Building / Leadership |Quality Assurance |
|Communication & Presentation |Technology Implementation / Transition |
|Broadband / Wireless / Wireline Networks & Platforms |Merger / Acquisition Integration |
. Slashed network outage repair time % from more than minutes to < minutes by streamlining
process and placing Tier III technicians with team; model was benchmarked and rolled out across all Sprint
control centers.
. Recaptured more than $ million per year in lost revenue by working with Subject Matter Expert SME
engineers to develop fix for outofservice switch voice trunks that enabled field engineers to identify issues
during network audits.
. Delivered $. million savings over years by reducing the $ million in vendor support contract
expense, utilizing payasyougo agreements and empowering internal staff engineers to address and resolve
. Generated $K savings in year, with additional ongoing cost reductions by transitioning VoIP platform
turnup from vendor to internal engineering team.
. Managed only outsourced center out of that never busted an SLA, avoiding huge monetary penalties;
consistently achieved .%+ network availability by proactively repairing/replacing degrading equipment,
avoiding impact to customers.
. Played major role in the successful launch of Sprint PCS products in Puerto Rico; provided onsite
support and engineering oversight for months prior to rollout; addressed/resolved all prelaunch network and
equipment issues.
. Received Sprint Values Excellence Award for contributions on Motorola xEVDO InterOperability
Specification IOS for CDMA G First Market Implementation Team.
Senior Manager, Broadband Network Management Center NMC
. Managed member, x NMC team of analysts and engineers across several states providing Tier I, II and
III technical support for nationwide PNNI ATM/Frame Relay network.
. Cut mean timetorepair MTTR % by simplifying processes, implementing accountability standards, and
embedding Tier III technicians with the team on all shifts; model was adopted across all Sprint control centers
across the US.
. Successfully managed % headcount reduction while continuing to meet customer quality/responsiveness
. Closely monitored customer ServiceLevel Agreements SLAs compliance, and became the only
outsourced center of with zero SLA violations and .%+ network availability.
. Partnered with rdparty vendor and customer’s logistics managers to distribute parts more quickly and
efficiently, resulting in significantly shorter replacement part turnaround time and increased equipment uptime.
. Drove significant decrease in network outages by empowering engineering team to conduct proactive network
audits and resolve equipment/network issues prior to customer impact.
. Seamlessly completed month offshore transition of NMC functions to Europe, trained member team of
engineers from Poland to manage Tier and issue resolution.
|SPRINT NEXTEL, – |Overland Park, KS / Mumbai, India / Puerto Rico |
Manager, Network Assurance Network Quality Engineering, –
. Chosen by senior management to handselect an elite, member team of SME engineers to identify
opportunities for improvement, develop action plans, and present solutions to network executives.
. Recouped more than $K per week $+ million annually in lost revenue by creating internal web site that
enabled technicians to quickly identify and repair outofservice switch voice trunks across the network.
. Decreased customer churn and boosted customer satisfaction by resolving known issue; gained buyin to
procure multimilliondollar equipment upgrade that delivered immediate return on investment and saved
millions of dollars.
|MICHEAL S. | / .. |
Manager, National Technical Assistance Center NTAC Data Switching, –
. Led member, x team of engineers that provided Tier III technical/engineering support for nationwide
ATM/Frame Relay platforms, Nortel Packet Voice Gateway and Acme Packet Session Directors for VoIP
. Saved $. million in and $ million more in on $+ million vendor contract expense by reducing
reliance on vendors, instituting payasyougo contracts and developing internal knowledgeshare programs.
. Orchestrated and managed Tier III technical support responsibility transfer to EMBARQ following Sprint’s spin
off of its local phone division; trained the Tier III EMBARQ engineers on support processes.
. Asked by senior management to provide onsite NMC consulting services to wireless provider in Mumbai,
India on separate consulting engagements, to ensure industry best practices were implemented.
. Provided support for nationwide networks and Tier III technical support to major clients including Bank of
America, Delta Airlines, Dish Network and others.
. Persuaded network executives to remove manufacturerdiscontinued ATM switching platform from the
network; engineers provided design recommendations to redistribute traffic prior to shutdown, ensuring
seamless removal.
Manager, National Technical Assistance Center NTAC Wireless Systems, –
. Led team of engineers, providing x Tier III technical and engineering support for Sprint’s nationwide
Nortel, Motorola and Samsung wireless platforms.
. Ensured successful launch of Sprint PCS products in Puerto Rico by providing onsite, prelaunch engineering
management and issue resolution.
. Recognized for technical support/testing contributions during Sprint PCS wireless Web product launch.
. Ensured smooth, ontime delivery of Motorola EMX to Nortel MTX wireless switch replacement project.
. Recognized for planning/technical support contributions on the Sprint PCS Ready Link launch project.
Manager, NTAC Wireless Field Integration and Testing, –
. Directed team of engineers in providing lab certification, field integration, hardware/software upgrades and
testing for First Market Application FMA and engineering support for Sprint PCS Nortel NBSS and MTX
wireless platforms.
. Saved thousands of dollars in travel expense by establishing upgrade procedure that validated procedure
accuracy and could be utilized by field operations staff after FMA upgrade process.
Sr. Engineer, National Technical Assistance Center NTAC, –
. Recruited for extensive knowledge of Lucent wireless equipment and products; provided Tier III
technical/engineering support for Sprint PCS Lucent wireless platforms in Å US markets.
. Recognized for technical support and FMA onsite testing and configuration contributions during highly
successful Sprint PCS Wireless Data G National launch.
|AT&T WIRELESS/MCCAW CELLULAR, – |Dallas, TX / Kirkland, WA |
Network Specialist / Project Manager, –
. Provided technical surveillance and remote restoration of wireless switching systems, SS networks and other
network components for Southwest US region.
. Selected to serve as Project Manager for federally mandated Regional Equal Access Conversion Project;
recognized for successful ontime conversion within tight month timeline.
. Provided technical coordination between markets, Corporate HQ, and the new interexchange carriers.
Cellular Telco Network Systems Analyst, –
. Singlehandedly provided national alarm surveillance on McCaw Cellular North American Cellular Network
NACN; remotely assisted field with scheduled/unscheduled network maintenance involving switches
across , cell sites.

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