Manager, National Technical Assistance Center NTAC Data Switching, –
. Led member, x team of engineers that provided Tier III technical/engineering support for nationwide
ATM/Frame Relay platforms, Nortel Packet Voice Gateway and Acme Packet Session Directors for VoIP
. Saved $. million in and $ million more in on $+ million vendor contract expense by reducing
reliance on vendors, instituting payasyougo contracts and developing internal knowledgeshare programs.
. Orchestrated and managed Tier III technical support responsibility transfer to EMBARQ following Sprint’s spin
off of its local phone division; trained the Tier III EMBARQ engineers on support processes.
. Asked by senior management to provide onsite NMC consulting services to wireless provider in Mumbai,
India on separate consulting engagements, to ensure industry best practices were implemented.
. Provided support for nationwide networks and Tier III technical support to major clients including Bank of
America, Delta Airlines, Dish Network and others.
. Persuaded network executives to remove manufacturerdiscontinued ATM switching platform from the
network; engineers provided design recommendations to redistribute traffic prior to shutdown, ensuring
Manager, National Technical Assistance Center NTAC Wireless Systems, –
. Led team of engineers, providing x Tier III technical and engineering support for Sprint’s nationwide
Nortel, Motorola and Samsung wireless platforms.
. Ensured successful launch of Sprint PCS products in Puerto Rico by providing onsite, prelaunch engineering
management and issue resolution.
. Recognized for technical support/testing contributions during Sprint PCS wireless Web product launch.