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DALEL MAGHR E B I
Date of Birth: April Status: married Address: Residence El Mesk, Apartment B, st floor, Les Jardins d&;El Menzah , Ariana, Tunisia Mobile: + Email:
PROFILE AND CAREER OBJECT IVES
Telecom PMO Manager
I&;m a dynamic and targetoriented ExecutiveLevel PMO Manager with years of Telecom and business management experience with key emphasis in infrastructure management, vendor management and program management. I am strategic thinker, creative, and capable of transferring strategy into action plans, with highly developed leadership, communications and management skills. My career objective is to secure a strategic Management position focusing on Projects/Program Management in a highly progressive and innovative organization that requires a very professional and energetic executive with excellent management skills and diverse experience.
National School of Engineers of Tunis ENITTunis/Tokyo Institute of Technology National School of Engineers of Tunis ENITTunis Preparatory Institute of Engineers Schools of Nabeul IPEINNabeul Master in telecom systems Sep July
Electrical Engineer diploma Major: Electronics and Communication Scientific Preparatory Classes Mathematics Physics
Sep July Sep July
Orange Tunisie Huawei Training Center / Shenzhen China ZTE University / Shenzhen China Centre of Telecommunication Studies and Researches CERT/ Tunis Tunisia Tokyo Institute of Technologies Tokyo Japan Project Management Introduction to PMI/PMP Account Management and Sales Skills Optical transmission product training SDH, WDM weeks weeks weeks
Texas Instrument&;s Micro controller training
Virtual reality and D interfaces training End of studies project
AREA OF EXPERTISE
· · · · Project Management Communication Leadership Motivation · · · · Influence Problem solving Negotiation Organization
PROFESSIONAL EXPERIENCE & SIGNIFIC ANT ACH IEVEM ENTS TECHNICAL PMO MANAGER
FT Group Tunisia Branch/Products & Services Division
. Establishing Project Management Office, which handles programs and portfolio management activities within the technical division. Tracking metrics for all projects and maintaining centralized accountability; working with senior management to provide strategic and tactical advice on program/project planning and execution. . Establishing reports and maintaining communication with other entities at multiple levels. Presenting periodic Dashboard reports on the current programs/Projects status. Serving on the technical Steering Committees, Product Board, project work groups and other large Project Committees for portfolio and project governance. . Defining and initiating projects, and assigning Project Managers to manage cost, schedule, and performance of projects, while working to ensure the ultimate success and acceptance of programs. Working with stream leaders to define scope of projects; ensuring appropriate resources are assigned to appropriate project activities; developing, articulating, and ensuring project milestones are met; identifying and evaluating lessons learned during project. . Maintaining continuous alignment of programs scope with strategic business objectives, and making recommendations to modify the program to enhance effectiveness toward the business result or strategic intent. . Executing and maintaining program management processes and disciplines in the areas of program schedule and quality management; communications management; human resource management; cost management; procurement management; risk/issue management; change management. . Reviewing all necessary work plans and related project management documentation are completed in sufficient detail to provide for adequate management and control. Maintain documentation of changes to scope, timelines, milestones, and deliverables, and identifying dependency implications. . Mentoring staff in methodology/processes and encouraging best practice in project management and project planning. Creating and continually updating procedures to improve the company processes. Working with department heads and staff to develop standardized procedures related to project management.
NETWORK DEPLOYMENT COORDINATOR TEMPORARY POSITION
FT Group Tunisia Branch/Deployment Division Private Company; or more employees; Telecommunications industry .
Developing and establishing the deployment framework across multiple projects Site acquisition, Site Civil Construction, Radio planning and Optimization, transmission engineering, Telecom installation; Project planning, scheduling, budgeting and forecasting; Measuring the project progress against deliverables Monitoring and directing/performing day to day operations of the deployment project to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively; taking corrective action as necessary; Interfacing with vendors and subcontractors Preparing and sharing internal and external reporting at all levels
ORASCOM TELECOM/QTEL TUNISIA ACCOUNT MANAGER
Huawei Technologies, Co. Ltd Tunisia Branch Private Company; , or more employees; Telecommunications industry
A. ACCOUNT MANAGEMENT
. Establishing and maintaining strong client relationships through regular close contact account management which includes regular face to face meetings, telephone and email communication; Indepth understanding of the fundamentals of the client&;s business and its financial status; Managing and influencing seniorlevel client contacts and maintaining positive working relationships; Closely interacting with the presales technical team and Executives, to gather, monitor and analyse performance data and ongoing strategy on a monthly basis and through meetings, verbal, written and email forms Project managing: developing timetables, responsibilities matrix and setting deadlines and the Spanner works technical team; Producing weekly, monthly and quarterly status reports and establishing individual requirements;
. . .
B. CUSTOMERS SATISFACTION
. Generating results that deliver the clients anticipated ROI objectives; . Ensuring all clients receive timely, high quality reporting from the account team on a monthly and quarterly basis; . Promoting professionalism through manner, appearance and delivery and always keeping promises; . Improving client relationships by project managing teams;
. Maintaining a high level of account team&;s proactivity through effective management on a daily, monthly, quarterly and annual basis utilising; . Effectively and successfully developing and motivating the account team to achieve company KPI&;s and individual development goals; . Delegating workloads to ensure account team can maximise client satisfaction; . Actively improving account team&;s understanding of clients&; industry, products, services, marketing and ROI objectives; . Ensuring the account team follow procedure and adhere to documentation requirements including contracts, account plans, new proposals, monthly and quarterly reporting; . Developing and delivering to the team motivational strategies for different opportunities; . Developing and sharing best practice between the team.
C. MAIN PROJECTS:
a. Network Solutions: G swapping and G network building TCO analysis, RFQ building, RNP solution, swapping proposal WiMax technically passed, project pending for license issue b. Transmission WDM project Mobile backhauling project Submarine cable project c. Core Network Solutions ngHLR Project AllIP CN building d. Applications and software VMS breakthrough contract with Tunisiana, .M USD, RBT contract signed, .M USD, MTV contact signed and successful Demo in Tunisiana Services workshop, Convergent Billing System technically passed and commercial evaluation is ongoing Service Delivery Platform RFQ building Roaming solutions, Mobile Advertisement, Unified Messaging solution, Digital Music, Call centers... e. IP Backbone MPLS Project
f. Terminals G/EDGE/G/HSPA cards Mobile phones Fixed Wireless terminals
TECHNICAL SALES MANAGER ZTE Corporation Tunisia Branch
Public Company; , or more employees; Telecommunications industry .
. . .
Developing and building a sound knowledge of the assigned market, customer requirements, competitors, and market needs by monitoring market and competitor activities and trends, developing a comprehensive knowledge of the market environment; Developing customer relationships and implementing and monitoring plans which lead to growth and profit maximisation; Through knowledge and relationships with customers, contributing to accurate forecasting of Product/Solution Development: Clearly communicate ideas/opportunities acquired in the market to Product/Solution Development Team; Through close association to the market and consideration to overall global pricing strategy, optimising profitability through pricing quotes and negotiation; Participating in annual and longer term financial planning process; Maintaining effective teamwork and consultative processes: provide support, information and assistance to Customer Services team. Product Development Team have access to timely market and customer information to pursue new opportunities; keeping uptodate sills and training through participation in training and development activities;
Project Manager of the ADSL Project, Sahel Region Breakthrough contract with Tunisia Telecom, M USD; Project Manager of the Regional Transmission Backbone project including SDH, WDM and MW contract signed, M USD
ZTE Corporation Tunisia Branch Public Company; , or more employees; Telecommunications industry
End to End presales: . Presales Operations, Information gathering, analyzes the requirements of clients, Preparing Business Cases, Making Presentations to Customers, Responding to their queries and proposal in the desired manner. . Understanding the enterprise framework and using methodologies to engage and understand how solutions will be managed through and after deployment. . Building and presenting standard or customized technical solution to the customers and underlining the technical, financial and commercial benefits . Managing the workshops with customers by organizing the sessions, by checking the customer&;s points of interests and by assigning tasks to related experts; . Supervising the development of presales activities . Developing and managing the PreSales Team . Analyzing RFIs and RFPs . Responding to RFPs/RFQs/RFIs with Strategic Approach. . Managing the bidding by assigning related responsibilities and tasks, building the technical volumes and checking the format and completeness of the offer;
a. Project Manager of the Pilot G Project, Sahel Region Preparation for the World Summit Nov b. Project Manager of the CDMAWLL Project EVDO Broadband Access, PTT service;
TECHNICAL SUPPORT ENGINEER
ZTE Corporation Tunisia Branch Public Company; , or more employees; Telecommunications industry . . . . . . .
Meeting customers to understand their requirements and come out with proposals; Responsible for requirements clarifications with customers and transforming requirements to project groups; Provide feedback on products & services opportunities to the management, sales, application teams, marketing and solution managers; Building BOQs, tendering and bidding process; Supporting sales team on proposal and solutions to customers; Involve in the whole project life cycle from presales to product delivery; Involve in testing and implementation of new products and projects.
Centre of Telecommunication Studies and Researches CERT
National School of Engineers of Tunis ENITTunis, Electrical Engineering Department & Arab University of Sciences UAS, Electrical Engineering Department
Language Skills: Language Arabic French English Chinese Written Native Excellent Excellent Beginner Reading Native Excellent Excellent Beginner Conversation Native Fluent Fluent Beginner
Interests / Pastimes:
PERSONAL Reading, travelling, sport, cooking.