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Beaulieu , Rolle, Suisse +
PROFILE years of experience in IT: in Telecom related assignments. Full software life cycle experience, familiar with iterative and waterfall delivery models, I am highly independent and proactive and have handson experience with tackling the challenges of multinational/multicultural working environments, with an emphasis on project delivery under hardpressure deadlines. Strong analytical skills in EAI, provisioning and service fulfillment. Open to learning and experiencing new challenges, roles, responsibilities and methodologies/technologies.
PROFESSIONAL EXPERIENCE Orange Communications SA Lead Analyst Role: Fully accountable for projects&; technical solution / present
Activities: Support BAs for the business requirements definition; Lead & own technical solution; Consulted on FUS, TES and ST; Validate Integration Tests; Provide high level assessment on technical solutions; Provide business with support about platform functionalities; Maintain internal expertise: technical, interfaces and business rules; Ensure accurate platform documentation; Monitor vendor activities; Service management: collect feedback from Ops, business users and vendors and take corrective actions if needed; rd level support: provide guidance to vendors; Manage escalations for platform issues: ONP, INA, CB, LI, CRM, Middleware. Orange Communications SA Senior Analyst Role: / /
Managed key business platforms for Service Delivery and Service Activation and Configuration
Activities: Acquired running knowledge of eTOM framework and applied it for analyzing and providing solutions in the realms of Service Delivery based on Vitria and Weblogic technologies and Service Configuration & Activation provisioning of subscribers / services based on Kabira technology. Served as the central authority inside the company for: Operator Number Portability mobile and fixed subscribers Individual Number Allocation MVNE Mobile Virtual Network Enabler Content Blocking/Youth Protection Middleware platforms I have represented the company at the Technical Working Group of the Telecom Data Services Association Teldas of Switzerland. Page /
I actively participated in several initiatives for the implementation of a Service Oriented Architecture Enterprise Service Bus model and modeling of processes in a Business Process Management environment. Orange Communications SA Senior Support Analyst Role: / /
Provided business continuity support for several platforms: DMS: Dealer Management System SLS: Sales and Logistics System CredVal: Credit validation system Remedy: Network Trouble Ticket and Mobile Number Portability processes SAP / /
Integrators SA Remedy Approved Consultant Role:
Consulting services for Remedy Action Request Systembased implementations
Activities: I held a series of Remedyrelated technology workshops for major Swiss manufacturers in Bern, Zurich and Solothurn. I have delivered a number of customized IT solutions for Orange Communications SA: Mobile Number Portability: automation of number portability processes as defined by the Ofcom Individual Number Allocation Distributor: mediation device between Teldas INet server and provider&;s internal systems Vendor Fault Management: database for managing vendor related tickets faults, info, etc. Preventive Maintenance: automatic scheduling of preventive maintenance workorders based on GSM network sites&; data ICE integration: creating a bridge between processes provided by CRM application for Customer Services department and Remedy ARS automated processes in the Technical Department Support for Remedybased applications: provided user level support for Remedy applications, debugging Remedy applications, as well as finetune the Remedy system, database usage and indexes, UNIX/Perl scripts and cron jobs for automating repetitive tasks. IT Masters SA Paris, France Remedy Consultant Role: / /
Member of the Technical Department, I was in charge of supporting company&;s clients in setting up or debugging Remedy ARS environments at various highprofile French customers.
MobilRom SA Bucureti, România Trouble Ticketing Project leader Role:
Member of the Information Technology Department. I was in charge with the implementation, within the Technical and Customer Services departments, of a trouble ticketing system based on Remedy&;s Action Request System. / /
MobilRom SA Bucureti, România Computer Tools Development Engineer Role:
Member of the Technical Information Systems Department. I was involved in various projects, such as: GSM Sites Database Management System Supplier Trouble Ticketing IP Management System Stock Management Intranet / /
Romanian Research Ministry Bucureti, România Software Developer Role:
Member of the scientific research program nr. /, contracted with the Romanian Research Ministry, entitled "Dedicated highspeed radio data communications adaptive systems optimization"
EDUCATION & CERTIFICATES Project Management Essentials PMBOK® Guide Third Edition Orange eLearning, Lausanne, Suisse: Linux Professional Institute Certification LPIC Orange eLearning, Lausanne, Suisse: Kabira Provisioning and Service Activation Kabira Technologies, London, United Kingdom: SAPTEC Basis SAP Suisse SA, Lausanne, Suisse: IBM WebSphere developer Integrators SA, Lausanne, Suisse: Sun Certified Programmer Sun Educational Services, Genève, Suisse: Remedy Approved Consultant Remedy Education Centre, Frankfurt, Germany: Project Management Techniques KepnerTregoe, Nyon, Suisse: Project Management Techniques Crowne Agents, Bucureti, România: GSM Fundamentals MobilRom SA, Bucureti, România: Master in Telecommunications Facultatea de Electronic i Telecomunicaii, Bucureti, România:
COMPUTER SKILLS Languages: Tools: OSs: LANGUAGE SKILLS English: French: German: Romanian: PERSONAL Hobbies: Marital status: References: Yoga, reading, sports badminton, trekking, jogging, biking, chess, cooking Married Available upon request Fluent Written and Spoken C level Fluent Written and Spoken C level Beginner A level Native Remedy ARS, Oracle PL/SQL, C/C++, VB, Java, Perl, Shell scripting, XHTML, CSS, XML, XSLT, XPath, make/ant, UML, BPMN Microsoft Office/Open Office, Toad for Oracle, StarUML, Lombardi Blueprint, Eclipse IDE, CVS, vi Windows, Linux, HPUX