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<pre>Array ( [var] => cut_url ) </pre> Resume for Michael R. for Project Manager / Telecommunications Services in Denver, Colorado. Search More Resumes for Project Manager on Resumark.com #7K336IX2D
 

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Resume for Michael R. for Project Manager / Telecommunications Services in Denver, Colorado




Occupation: Project Manager Industry: Telecommunications Services
Country: United States City: Denver
State: Colorado ZIP: 80231



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MICHAEL ROBLES 

E Harvard Avenue D • Denver, CO 

 
 

SENIOR PRODUCT MANAGER 
 
 

  • High achieving telecommunications professional with + years experience in product management,  product development, business analysis and operations management.
  • Superior command of Network technologies including MPLS,  Metro Ethernet, ATM, Frame Relay and XDSL.
  • Award winning product developer, principal architect of Telephony Magazines “Product of the year” generating M st year revenues
  • Expert at conducting business analysis to devise or modify processes and procedures result in significant operational savings .M
  • Ability to identify new revenue opportunities K from while completing cost containment activities .M
  • Proven track record at building solutions  resulting in multimillion dollar sales increases of +M annually with minimal investment
  •  Highly proficient with several software suites for product and project management including MS SharePoint/project, IBM Rational software suite, Oracle Project Portfolio and others
  •  

    AREAS OF EXPERTISE 

    MPLS ,Metro Ethernet Six Sigma Administration Management
    ATM, Frame Relay Identifying Customer Needs P&L Direction
    VOD and VoIP Management of Objectives Budget Management
    Product Development Profit Margin Increases Business Process Management
    Product Management Efficiency Improvement Staff Coaching/Mentoring
    Project Management Procedure Development Staff Coaching and Mentoring
    Business Process Improvement Business Plan Development RUP and Scrum Expert
     
     
     
     

    PROFESSIONAL EXPERIENCE 
     

    Level Communications Customer Retention Consultant

    Consult with product, marketing, sales and operations teams to develop and manage customer retention programs to reduce churn and associated revenue loss in wholesale and resale sales channels.

  • Conducted customer loss study through direct interviews with customers, account execs and trend analysis to identify primary loss drivers
  • Identify primary competitive pressures affecting customer loyalty programs
  • Develop action plan to reduce or eliminate primary churn drivers.
  •  
     
     

    COVAD COMMUNICATIONS, Denver, CO –   Multiple Positions

    Sr. Product Manager, Product Development –

    Plan, coordinate, and facilitate all product strategy and execution for telecomm, wholesale DSL, wholesale and direct VOIP, wholesale network services, and wireless broadband services.

  • Reporting to the Director Product Management, responsible for a product line of products representing $ million in sales revenue
  • Managed efforts to develop and bring to market MPLS, Metro Ethernet and Network services products Included gathering marketing, product and functional requirements MRD, PRD, BRD
  • Met with dealers, national accounts, endusers, and the sales force to define new product requirements and work with product development to document requirements and product specifications
  • Met with Cross functional teams to document business requirements for delivery of product initiatives within budgets and timelines from executive leadership
  • Managed product roadmap including new product requests, features and improvements to mature products and end of life activities as required.
  • Revamped and update all existing marketing materials for enhanced sales marketability of products and services that resulted in additional $M wholesale sales.
  • Responsible designing and delivering product specific training to account teams for product features and supporting the overall sales cycle as required.
  • Directed efforts to decreased fixed equipment inventory and items carried in stock for service support that resulted in yearly savings of $M and identified new revenue stream to certify customer provided equipment resulting in M incremental sales.
  • Managed P&L Performance and reporting on individual product and overall portfolio performance
  •  
     

    Product Development Senior Business Analyst –

    Accountable for all requirements gathering and maximization of work efficiencies throughout all business units and representation of customers on all technical issues and concerns and continuously aligned work projects with corporate objectives.

  • Created and introduced award winning VoIP product that resulted in revenues of $M and recipient of accolade for this effort.
  • Administered and managed next generation network deployment of core and edge network elements, including RFP, participation in vendor selection, acceptance testing of features and integration into the current portfolio of ATM/FR/xDSL services.
  • Led initial efforts to define network integration requirements for MPLS, metro Ethernet and edge DS services.
  • Lead efforts for new systems development that reduced overhead and time to market for new product activities utilizing XML based EDI for both customer and vendor interfaces.
  • Devised and applied system requirements that facilitated self help and problem resolution for end user issues via XML based customer interfaces that achieved % decrease of items that required intervention and saved $.M annually.
  • Designated as principle process and systems architect for LPVA service deployment and awarded “Winner of Telephony Product of the Year” for outstanding performance.
  • Performed all logistical requirements and successfully managed addition of overseas service centers for customer operations, network services, and software support teams that resulted in  $M in annual savings.
  • Managed implementation of enterprise wide BI reporting and team analyzed and managed all custom data requests not supported by standard reporting suite.
  • Managed Team of process and systems analysts
  •  

    Customer Operations Manager –

    Managed and directed staff and provided operational support for customer communications, technical testing, and escalation services.

  • Managed training of wholesale customer support teams on use of available support tools and consult on best practices.
  • Achieved a % efficiency increase without additional staffing through incentives within QA and handson coaching and mentoring.
  • Successfully transitioned level one services to international partner and created advancement opportunities for both domestic and international service organizations.
  • Managed organization of nearly
  •  

    Service Delivery Supervisor –

    Planned and managed work orders for installations and repair services.

  • Successfully managed multiple projects at once and maintained a high level of customer satisfaction and quality work performance by the team.
  • Supervised staff of
  •  

    Service Delivery Agent –

    Hired as a Service Delivery Agent and completed order delivery, installations, and repair services for daily assigned work orders.

  • Rapidly advanced from a Service Delivery Agent to progressively responsible supervisory and management roles.
  •  

    Marriott International Network Manager Denver, CO

    Manage Marriott hotels telecommunications and data network for the Denver cluster of properties.

  • Order and manage delivery of all required circuits
  • Support add moves and changes in the site PBX configuration
  • Vendor management
  •  
     
     
     

    EDUCATION AND TRAINING 

    Pursuing BS in Business Administration Stanford University Online Expected Completion Jan

    Pursuing PMI PMP Certification

    Cisco CCNA, CCNP and pursuing Cisco CCIE

    Trained on Redback SE/SM series equipment

    Product Management Training & Certification, Pragmatic Marketing, San Jose, CA

    Certificate in Business Process Management, Stanford University, Palo Alto, CA


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