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E Harvard Avenue
D • Denver, CO
High achieving telecommunications
professional with + years experience in product management,
product development, business analysis and operations management.
Superior command of Network
technologies including MPLS, Metro Ethernet, ATM, Frame Relay
Award winning product developer,
principal architect of Telephony Magazines “Product of the year”
generating M st year revenues
Expert at conducting business
analysis to devise or modify processes and procedures result in significant
operational savings .M
Ability to identify new
revenue opportunities K from while completing cost containment activities
Proven track record at building
solutions resulting in multimillion dollar sales increases of
+M annually with minimal investment
Highly proficient with several
software suites for product and project management including MS SharePoint/project,
IBM Rational software suite, Oracle Project Portfolio and others
AREAS OF EXPERTISE
MPLS ,Metro Ethernet
||Identifying Customer Needs
||Management of Objectives
||Profit Margin Increases
||Business Process Management|
||Staff Coaching and Mentoring|
||Business Plan Development
||RUP and Scrum Expert|
Communications Customer Retention Consultant
Consult with product, marketing, sales
and operations teams to develop and manage customer retention programs
to reduce churn and associated revenue loss in wholesale and resale
Conducted customer loss
study through direct interviews with customers, account execs and trend
analysis to identify primary loss drivers
Identify primary competitive
pressures affecting customer loyalty programs
Develop action plan to reduce
or eliminate primary churn drivers.
Denver, CO – Multiple Positions
Product Manager, Product Development
Plan, coordinate, and
facilitate all product strategy and execution for telecomm, wholesale
DSL, wholesale and direct VOIP, wholesale network services, and wireless
Reporting to the Director
Product Management, responsible for a product line of products representing
$ million in sales revenue
Managed efforts to develop
and bring to market MPLS, Metro Ethernet and Network services products
Included gathering marketing, product and functional requirements MRD,
Met with dealers, national
accounts, endusers, and the sales force to define new product requirements
and work with product development to document requirements and product
Met with Cross functional
teams to document business requirements for delivery of product initiatives
within budgets and timelines from executive leadership
Managed product roadmap
including new product requests, features and improvements to mature
products and end of life activities as required.
Revamped and update all
existing marketing materials for enhanced sales marketability of products
and services that resulted in additional $M wholesale sales.
Responsible designing and
delivering product specific training to account teams for product features
and supporting the overall sales cycle as required.
Directed efforts to decreased
fixed equipment inventory and items carried in stock for service support
that resulted in yearly savings of $M and identified new revenue stream
to certify customer provided equipment resulting in M incremental sales.
Managed P&L Performance
and reporting on individual product and overall portfolio performance
Product Development Senior Business
Accountable for all
requirements gathering and maximization of work efficiencies throughout
all business units and representation of customers on all technical
issues and concerns and continuously aligned work projects with corporate
Created and introduced award
winning VoIP product that resulted in revenues of $M and recipient
of accolade for this effort.
Administered and managed
next generation network deployment of core and edge network elements,
including RFP, participation in vendor selection, acceptance testing
of features and integration into the current portfolio of ATM/FR/xDSL
Led initial efforts to define
network integration requirements for MPLS, metro Ethernet and edge DS
Lead efforts for new systems
development that reduced overhead and time to market for new product
activities utilizing XML based EDI for both customer and vendor interfaces.
Devised and applied system
requirements that facilitated self help and problem resolution for end
user issues via XML based customer interfaces that achieved % decrease
of items that required intervention and saved $.M annually.
Designated as principle
process and systems architect for LPVA service deployment and awarded
“Winner of Telephony Product of the Year” for outstanding performance.
Performed all logistical
requirements and successfully managed addition of overseas service
centers for customer operations, network services, and software support
teams that resulted in $M in annual savings.
Managed implementation of
enterprise wide BI reporting and team analyzed and managed all custom
data requests not supported by standard reporting suite.
Managed Team of process
and systems analysts
Managed and directed
staff and provided operational support for customer communications,
technical testing, and escalation services.
Managed training of wholesale
customer support teams on use of available support tools and consult
on best practices.
Achieved a % efficiency
increase without additional staffing through incentives within QA and
handson coaching and mentoring.
level one services to international partner and created advancement
opportunities for both domestic and international service organizations.
Managed organization of
Planned and managed
work orders for installations and repair services.
Successfully managed multiple
projects at once and maintained a high level of customer satisfaction
and quality work performance by the team.
Supervised staff of
Service Delivery Agent
Hired as a Service Delivery Agent and
completed order delivery, installations, and repair services for daily
assigned work orders.
Rapidly advanced from a
Service Delivery Agent to progressively responsible supervisory and
Marriott International Network
Manager Denver, CO
Manage Marriott hotels telecommunications
and data network for the Denver cluster of properties.
Order and manage delivery
of all required circuits
Support add moves and changes
in the site PBX configuration
Pursuing BS in Business Administration
Stanford University Online Expected Completion Jan
Pursuing PMI PMP Certification
Cisco CCNA, CCNP and pursuing Cisco
Trained on Redback SE/SM series
Product Management Training &
Certification, Pragmatic Marketing, San Jose, CA
Certificate in Business Process
Management, Stanford University, Palo Alto, CA