Resume for SURYA P. for Project Manager / Telecommunications Services in Dar es Salaam, Tanzania, United Republic of
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Industry experience of total + years in Telecom, ICT – Infrastructure, Data Center, Business
Development, Manage engagement risk, Network operations, project economics including
planning and budgeting, manage account receivables, define deliverable content, ensure buyin
of proposed solutions from top management levels to the client , Worked as part of Group Global
team to identify and win potential opportunities, Budgeting Enterprise, Sales Promotions, Techno
Commercial / Market share analysis, Network Managment/Controls/Monitoring and MIS,
Practicing Interpersonal, Leadership & Operations, Market Planning & Revenue Enhancement,
Team Management with Communication skills and well versed with different Geographical
location across the Globe
Asia, Europe and Africa.
Proficient at managing & leading teams for running successful process operations & experience
of developing procedures, service standards for business excellence.
A thorough professional with a proactive attitude, capable of thinking in and out of the box,
generating new design solutions and ideas.
Possess excellent interpersonal, communication and organizational skills with proven abilities in
team management, customer relationship management and planning.
Key /Strength Areas
Work Experience for Asia, Europe, & Africa for IT & Telecom Business.
Location wise Marketing Strategies for Revenue Enhancement.
Integrated Customer operations Delivery, Assurance & Solutions
Leading edge Voice, Video, IT applications with Next Generation Services
Develop and Deliver Adequate Services and Solutions for Customers
Project Management with ee Delivery National & Overseas
DATA Networking Data, Voice, Video, Telecom Product, Network Security, NMS
Project Execution & Operations with Quality and Quantity and Product analysis
Network Elements Deployment Fiber, Copper, RF, WiMAX, LMDS, VSAT, UBR
Vendor & ISP Management, Client Duediligence
Strategy, Process & Policy implementation NDA, SLA, QoS, RFP, MSA, PMS,
Disaster recovery and Business Contingency plan
Data Center Management, DR, DC Hosting BOO & BOT
: SURYA KUMAR P.
Qualification : BE Elec. & Telecom, PGDBM Marketing & Finance, TQM ISO
: + Years
Winner of “STAR PERFORMER” award against outstanding performance for Business
Developments, Client DueDiligence, Project implementation with Overseas Clients at
Honored with “Appreciation Letters” for QoS and meeting deadline for assigned Tasks
and Business Developments in Germany.
Germany Assignment Undergone assignment for implementation of Network, IT
Infrastructure, Data center set up for one of our client at Germany.
Awarded for Winner of “Most Effective Service Delivery Manger Nationally and Runner
ups several times.
Recognitiontion by Indian Govt IT Ministry for Implementation & Project Execution.
Appreciations on Research Analysis on African Telecom Market.
Overseas Work Experience for Asia, Europe, & Africa
Computech Limited Tanzania, Kenya, Uganda, Sudan – Nov to till date
Computech Limited is part of International Communication System , one of Pioneer in ICT Infrastructure
Telecommunications & Data Center Business in East Africa Region, Computech is Gold Partners of
Companies like HP, IBM, CISCO, EMC, Citrix, etc, I am handling responsibilities for Business for ICT
Integrated Infrastructure, Data Centers, & Communications for East Africa Region.
Reporting : Group Chairmen
Profile : Business Head – ICT Infrastructure, Technology Solutions, Telecommunications,
Data Centers Build, Hosting, Deployment, Project Management, Enterprise
Solutions & Customer Operations.
Roles and Responsibilities
• Business Planning, Development, Implementation & Orientation.
• Business Study ,Research and Design for Clients
• NOC, NMS, Network Operation, Connectivity Management
• Revenue Enhancement & Profit Center P & L
• Resource Allocation and Skill enhancement
• Business Contingency and Disaster Recovery Solutions
• Integrated Customer Operations Service Delivery/Assurance/Management
• Project Management and Committed Delivery with Cost Control
• IT Integrated Infrastructure Build & Consultancy
• DATA Center Build / Hosting and Maintenance
• Data , Voice ,Networking & Communication Solutions
• Relationship with ISP & Telecom Operators
Reliance Communications TN, UP & UKD June to October
Reliance Communications Limited is an ISO certified Telecom Service provider Company having
offices across India for providing Telecom Wireless/Wire line Next Generation Enterprise Broadband
services Retail & Corporate .Handling responsibilities for at Reliance Communications Limited
Enterprise Broadband department.
Reporting : CEO Business Head
Profile : Head Market Planning, Revenue Enhancement, Business– Network
Deployment, Project Management, Business Solution, Customer operations
Roles and Responsibilities
• Business Planning Business Solution/Planning
Identified potential customers for new business development and achievement of targets, with profit
responsibility. Devise promotion activities for the successful launch of areas products wise. Process
Management, liaison for internal approvals, multi department coordination, for Network deployment and
launching. Identifed scope for process modifications/ streamlining for enhanced operational efficiency.
Managed activities pertaining to technical support. Analyzedlivery Schedule, Fault Reports for provided
corrective action & implemented throughout the business team for avoiding reoccurrence of faults in the
network and raising ARPU. Liaisined with Internal / external bodies & authorities for requisited approvals
& clearances, Planned, site survey for optimum utilization of installation of electronics for distribution of
services. Conducted business planning meetings and participated in business review, which resulted in
effective resource allocation, Network utilization, forecasting, Market Share and feedback for our
• Revenue Enhancement Enterprise Business
Managed revenue growth opportunities, up selling, cross selling, optimization and RFP responses based
on business value.
Generated new revenues through current customer base, ensuring delivery against contract terms to
retain revenues & maintain customer satisfaction.
Formulated & implemented for sales promotion plans to generate/ increased sales for achievement of
revenue targets. Successfully implemented sales team engagement and Motivation to build spirit in
agreements with related teams. Lead Generation and their conversion Methodology for Revenue and
• Integrated Customer Operations
Handled customer grievances and resolved issues by required Service Delivery and Service Assurance,
Change Management, Supervised customer service operations for rendering and achieving quality
services, SLA, Maintaining cordial relations with customers to sustain the profitability of the business
through order managements and Service fulfillment.
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