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SW Silverspur Lane, Lees Summit, MO
Management / Resource Analysis / Process Improvement
/ Product Training / Project Management / Leadership
A Successful Project Management/Six
Sigma Professional seeking opportunities. Results of experience
include effective and efficient solutions to product enhancements and
customer related challenges. Tenure includes specific experience within
the consulting and telecom industry in various product/project management
roles. Strong TEAM focus and excellent communication skills with
focus on results and accomplishments. I thrive on challenges relating
to customer satisfaction results.
Logical and analytical thinker. Ability to see all sides of an issue.
Analyzes situations rapidly. Broad administrative skills. Operationsoriented.
Identifies and mitigates problems by working collaboratively with all
departments. Solutionsbased in all activities. Constant learner. Strategic
leader and intuitive decision maker. Able to meet demanding objectives
within tight deadlines.
MBA in Marketing,
Avila University School of Business, Kansas City, MO
BA in Psychology,
Tarkio College, Tarkio, MO
training includes: Lean Six Sigma, Project , Access , Excel
– Analyzed account activity to maintain over accounts.
Enjoyed the challenges of working in a fast paced environment.
Methodically focused on charting the most efficient process in implementing
Development – Actively listens to needs of internal and external
customers to define needs and improve process development for product
sales, implementation, and support.
– Mentored internal and external billing operation customers and supported
management initiatives. Trained and assisted on Billing Account
– Excelled at investigating account related billing issues, analyzing
possible problem sources, and developing communication to quickly resolve
issues at hand.
– Built relationships with clients to help them understand the value
add of Sprint billing products. Answered questions, managed escalations,
helped others to resolve challenges.
– Provided technical knowledge on products for proposals to help proposal
presentation teams secure business. Assisted proposal team on
ways to improve process.
– Worked with new and existing clients to resolve outstanding
issues and keeping buisness flow moving forward. Managed customer
escalations with efficiency and client services.
–Created process documentation for new product implementation and
support processes. Reported and tracked all trouble tickets and
developed process methods to keep tasks on track.
/ Marketing Assisted sales teams with presentations to decision
makers of strategic level business customers. Provided sales management
support to market company products.
Sprint Nextel CorporationAugust
Served as Subject Matter Expert
SME to both internal and external customers using an online billing
analysis application. Created and presented training material,
as well as implementation and support process documentation.
Create overall Project
Scope, Risk, and Task Dependencies
and managed new customer Electronic Billing implementations.
Hosted both internal
and external training calls for Electronic Billing Solutions.
expectations concerning major billing platform migration from one vendor
to another, Convergys to Amdocs.
between customers, account teams, product, and application developers
Served as Lead Project Manager
to develop process for Implementation and Support for new products.
Developed and presented project scope to stakeholders with all risks
associated with time delays.
Scope and Risk for all Implementation processes BCEE, Blackberry, and
Good Technologies Wireless Email Services implementations.
requirements from all project stakeholders
Implementation processes for wireless email products.
timelines and communicated successfully with Solution Consultants/Engineers
for all Sprint wireless Implementations for successful completion.
the development of RFPs for business development
Saved ION service
delivery team over $, on a $, project to keep the project
on time and under budget.
committees for requirements gathering to provide dynamic changes, and
communication between developers and user groups provisioning of the
Network Elements Routers, Switches, etc within the global network.
Created and Presented Service Delivery data at VP Level meetings.
Managed large critical
system procurement, integration, and configuration project.
Served as member
of a team developing new hardware platforms and lifecycle for rapid
software development, in regards to risk assessment, and understanding
Developed and maintained
network and asset inventory documentation for the department.
and reported any YK issues concerning the hardware and software for
end user permissions.
for end user PC issues.
MIDWEST CONSULTING GROUP
user support to Sprint employees for NT and Banyan Vines Administration,
Network and PC configuration, troubleshooting, and support.