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<pre>Array ( [var] => cut_url ) </pre> Resume for Brad S. for Project Manager / Telecommunications Services in Lees Summit, Missouri. Search More Resumes for Project Manager on Resumark.com #G6PST4CQN
 

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Resume for Brad S. for Project Manager / Telecommunications Services in Lees Summit, Missouri




Occupation: Project Manager Industry: Telecommunications Services
Country: United States City: Lees Summit
State: Missouri ZIP: 64081



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Bradley A. S., MBA Cell:                          SW Silverspur Lane, Lees Summit, MO                       

Customer Management / Resource Analysis / Process Improvement

Vendor Relations / Product Training / Project Management / Leadership 

A Successful Project Management/Six Sigma Professional seeking opportunities.  Results of experience include effective and efficient solutions to product enhancements and customer related challenges. Tenure includes specific experience within the consulting and telecom industry in various product/project management roles.  Strong TEAM focus and excellent communication skills with focus on results and accomplishments.  I thrive on challenges relating to customer satisfaction results.   

Key Skills: Logical and analytical thinker. Ability to see all sides of an issue. Analyzes situations rapidly. Broad administrative skills. Operationsoriented. Identifies and mitigates problems by working collaboratively with all departments. Solutionsbased in all activities. Constant learner. Strategic leader and intuitive decision maker. Able to meet demanding objectives within tight deadlines.   

MBA in Marketing, Avila University School of Business, Kansas City, MO  

BA in Psychology, Tarkio College, Tarkio, MO 

  • Recent advanced training includes: Lean Six Sigma, Project , Access , Excel
  • Reconciliations – Analyzed account activity to maintain over accounts.  Enjoyed the challenges of working in a fast paced environment.  Methodically focused on charting the most efficient process in implementing a solution.
  • Relationship Development – Actively listens to needs of internal and external customers to define needs and improve process development for product sales, implementation, and support.    
  • Leadership – Mentored internal and external billing operation customers and supported management initiatives.  Trained and assisted on Billing Account Reconciliations. 
  • Troubleshooting – Excelled at investigating account related billing issues, analyzing possible problem sources, and developing communication to quickly resolve issues at hand.
  • Client Relations – Built relationships with clients to help them understand the value add of Sprint billing products.  Answered questions, managed escalations, helped others to resolve challenges.  
  • Business Development/RFP’s – Provided technical knowledge on products for proposals to help proposal presentation teams secure business.  Assisted proposal team on ways to improve process.
  • Client Services – Worked with new and existing clients to resolve outstanding issues and keeping buisness flow moving forward.  Managed customer escalations with efficiency and client services.
  • Documentation –Created process documentation for new product implementation and support processes.  Reported and tracked all trouble tickets and developed process methods to keep tasks on track.
  • Sales / Marketing Assisted sales teams with presentations to decision makers of strategic level business customers.  Provided sales management support to market company products.
  •  
     

    Sprint Nextel Corporation       August – December

    Business Analyst/Project Manager II

  • Wireless Billing Operations
  • Served as Subject Matter Expert SME to both internal and external customers using an online billing analysis application.  Created and presented training material, as well as implementation and support process documentation.   
  • Create overall Project Scope, Risk, and Task Dependencies
  • Developed process and managed new customer Electronic Billing implementations.
  • Hosted both internal and external training calls for Electronic Billing Solutions.
  • Managed customer expectations concerning major billing platform migration from one vendor to another, Convergys to Amdocs. 
  • Managed relationship between customers, account teams, product, and application developers successfully.
  • Business Implementation Management
  •  

    Served as Lead Project Manager to develop process for Implementation and Support for new products.  Developed and presented project scope to stakeholders with all risks associated with time delays. 

  • Managed Project Scope and Risk for all Implementation processes BCEE, Blackberry, and Good Technologies Wireless Email Services implementations.
  • Gather Business requirements from all project stakeholders
  • Developed Product Implementation processes for wireless email products.
  • Tracked Project timelines and communicated successfully with Solution Consultants/Engineers for all Sprint wireless Implementations for successful completion. 
  • Participated in the development of RFPs for business development
  •  
  • Operations Planning
  •  
  • Saved ION service delivery team over $, on a $, project to keep the project on time and under budget. 
  • Managed steering committees for requirements gathering to provide dynamic changes, and communication between developers and user groups provisioning of the Network Elements Routers, Switches, etc within the global network.  Created and Presented Service Delivery data at VP Level meetings.
  • Managed large critical system procurement, integration, and configuration project. 
  • Served as member of a team developing new hardware platforms and lifecycle for rapid software development, in regards to risk assessment, and understanding the SDLC.
  •  
  • Project Manager I, CPSD
  •  
  • Developed and maintained network and asset inventory documentation for the department. 
  • Investigated, documented, and reported any YK issues concerning the hardware and software for the department. 
  • Maintained network end user permissions. 
  • Performed troubleshooting for end user PC issues.
  •  
     

    MIDWEST CONSULTING GROUP                 December August

    IT/Network Consultant 

  • Provided onsite user support to Sprint employees for NT and Banyan Vines Administration, Network and PC configuration, troubleshooting, and support. 
  • Coordinated Network Planning, NT. Rollout, Office Rollout, and Exchange Email Administration.
  • Managed communication between DBA’s and Project Developers.

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