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Resume for Adil K. for Project Manager / Telecommunications Services in Rabat, Morocco

Occupation: Project Manager Industry: Telecommunications Services
Country: Morocco City: Rabat
State: Rabat-Sale-Zemmour-Zaer ZIP: 12000

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Adil K. 
Customer Project Manager, PMP
Rabat, Morocco,  P.O Box  

Mob. +


Profile & Objectives
Selfmotivated, born in . Currently, designated as a SI Program Manager for Maroc Telecom account within Ericsson. Positivism is my motive, challenge and change are my passion, and professionalism is my flavor.

Rich with a progressive experience in leading, organizing, planning & managing resources to achieve set objectives. In addition to practical experience in IT/Telecom/VAS both technically and in project Management including planning, designing, executing, implementing, documenting, organizing and delivering projects from scratch to final acceptance and closure phase within quality standards, budget, schedule and scope. My project involvement may encompass any project phase from preproject sales, strategic planning, project planning and project control, as well as postproject evaluation with the client sponsor to assure satisfaction and to identify any process improvements that can be made to the client, while adhering to PMI principles and methods.

Work Experience
Ericsson SI Customer Project Manager

April Present


Rabat –  Morocco 

Promoted since January , as an Operations SI Program Manager of G, Systems Integration and VAS projects for `Maroc Télécom` account with presales involvement and proven `add on sales` contributions awarded


  • Acting as a Contract Fulfilment Responsible, CFR, on a tender of IPTV solution for Maroc Telecom
  • Acting as a CFR on a tender for a big CS swap project for Maroc Telecom as Contract Fulfillment Responsible MSCs, MGWs and HLRs min. Won and I am the PM for this project
  • Managing an Ericsson MultiMediation project including Service aware control and charging system, SACC/SAPC and interfacing with Siemens IN, Billing systems  BSCS/Kabira and Statistics METRICA ongoing
  • Managing two sites G PS SGSN/GGSN implementation project, including SIGTRAN and HSDPA usage and multiple extensions for a nationwide broadband coverage
  • Managing Mobile TV Solution and Video on Demand
  • Responsible for an IMS Trial project
  • Responsible for Location Based Systems project
  • Managing a Video Gateway platform . implementation project and interfacing with BSCS.
  • WAP Gateway
  • G/G OSS RC
  • New Numbering Plan Implementation Core PS, G Service Layer
  • Responsibilities:

  • Determine the scope, plan, budget, execution and closure of managed projects according to Ericsson Standard PROPSC and the PMI.
  • Plan, develop and implement the whole IT budget with technical and financial breakdowns.
  • Managing Customer and communicating with him on a regular basis and maintaining his satisfaction
  • Anticipate and catch deviations from a plan or schedule early and keep all participants and stakeholders informed.
  • Track the performance of expenditure Budget frequently in order to evaluate the overall progress of my project portfolio.
  • Efficiently and effectively build and manage the teams of more than people, organized in different units IP/MPBN, PS core, SI and Multimedia. Direct, coach and train the current and any new member as well.
  • Evaluate and recommend solutions for all project issues.
  • Manage vendors, PPs and all IT related purchasing.
  • Managing changes of scope, schedule or cost
  • Define acceptance criteria for project deliverables and will works towards achieving stakeholder acceptance of deliverables.
  • Generate different technical and managerial project documents, e.g. system requirement specifications SRS, schedules, personnel records, project reports, communication email records, system design document SDD, meeting agendas, minutes and status reports.
  • Achievements:

  • Planned, designed and managed the implementation and migration of one new PS site in a very tight time less than days. This brought me and the team recognition from customer.
  • Managed several projects simultaneously and in a successful way.
  • Improved consistently customer satisfaction and made add on sales on G projects.
    Customer Project Manager

    January – March

    Teligent AB

    Rabat  –   Morocco 


  • Deployment of an SMS notification solution for fixed lines VMS/fixed network
  • Deployment of a VMS Call Back solution for prepaid subscribers VMS/IN and interfacing with BSCS/KABIRA
  • Deployment of a VMS Campaign Broadcasting solution for Maroc Télécom
  • Deployment project of voice messaging platforms extensions for Maroc Télécom about millions subscribers
  • Deployment project of  “Missed Call Alert” MCA platform for Maroc Télécom about millions subscribers
  • Responsibilities:

  • Managing projects according to the standards
  • Reports on weekly basis the status of projects activities within the organization, and on monthly basis the status against objectives
  • Managing multiple IT projects; starting from Initiation phase RFP, Project Charter ...etc to Planning, Execution, Monitoring & Control and finally the closing phase Closure documents, lessons learned, impact analysis …etc.
  • Achievements:

  • Implemented and delivered Voice Mail Extensions up to M mailboxes in one year time
  • Implemented and delivered Missed Call Alert service for M mailboxes
  • All projects/services activations were without service outage except during the authorized service windows.
    Telecom VAS Engineer Africa, Middle East and the Caribbean

    September – December

    Teligent AB

    Rabat Morocco

    Customers: Maroc Telecom, Moov, Acell, Algerie Telecom, Mauritel, Tunisiana, Celtel Zain, Watanyia, Digicel

  • Monitor, manage VAS Voice Mail System, SMSC, Prepaid systems, Real Time Charging System, Missed Call Alert, and troubleshoot day to day issues faced
  • Enhancement of technical and organisational procedures used internally for support and preparation of customer SLA and changes management
  • Teamwork, interpersonal and culture awareness; a team of more than people from different nationalities.
  • Professional training for new recruits
  • Audit and dimensioning of new Voice Messaging System extensions VMS
  • Installation of New Value Added Services VAS. Maintenance and support of VAS platforms in Morocco and in other countries
  • Participating in a new global telecommunications operator launching, Acell, in Central African Republic IN, SMSC, VMS, SMS Voting, USSD CallBack  and SMS Broadcast
  • Support Missions, handover, monitoring and acceptance handling in several countries. Sweden, Great Britain, France, Tunisia,  Togo, Mauritania, Central African Republic and Algeria
  • Implementation and delivery of VAS projects VMS, SMSC, RTCG …etc.
  • Continuous monitor progress in terms of the status of the plan and report back to management.
  • Identified, logged, analyzed and managed potential and actual issues and risks, taking corrective action by tackling issues.
  • VAS Dimensioning engineer Internship

    February – June

    Maroc Telecom

    Rabat Morocco

  • Dimensioning rules definition of  Value Added Services and Networks, VAS GPRS, SMS, VMS, WAP, MMS
  • Designing, implementing a VAS dimensioning tool based on Maroc Telecom’s existing network
  • Prepare a final report of the internship and presenting it in front of a jury.
  • Education
    BSc. Computer Information Systems BSc 

    Computer Science and Networks Engineer from l'Ecole Mohammadia d’Ingénieurs, Rabat        EMI year Degree

    Maths & Physics preparatory classes

    Classes Préparatoires au Lycée Ibn Taymia, Marrakesh

    High School

    Aeronautical Royal Preparatory High School, Marrakesh

    Professional Trainings and Certificates
    PMP® Exam Power Prep from ESI, Algiers, Algeria

    Objective : To get the necessary preparatory courses for the PMP certification

    PMP certified, November

    Business Game Factory Training Program

    Objective: To improve my general business understanding and related skills. This is oriented to future members of the top management team of an internationally operating company, who strive to make good business results and win their competitors

    SI Campus at the Colonial Hotel in Frascati, next to Rome,  Italy

    Objective : To get Customer Consulting skills in the Systems Integration field in order to add on Sales for Ericsson

    Ericsson Core organisation, in Ericsson office in Rabat,  Morocco

    Objective : To deal as a team player in Ericsson Project Management process

    Ericsson Sales Process in Ericsson office in Rabat,  Morocco

    Objective : To get used to the Internal process of the company

    Project management training in Teligent office, Rabat, Morocco

    Objective: To manage projects according to the PMI and PROPS standards

    SMS Voting training in Teligent office in Kent, Rochester in Great Britain

    Objective : Being able to support SMS Voting platforms

    IBM AIX Operating and Administration and Power machines at IBM training centre in Montpellier, France

    Objective: Being able to handle system administration st and nd level on customer platforms.

    January February
    Teligent Support and Maintenance procedures on job training

    Objective:   Preparatio

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