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<pre>Array ( [var] => cut_url ) </pre> Resume for Monica P. for Project Manager / Telecommunications Services in Overland Park, Kansas. Search More Resumes for Project Manager on #PI348HPTJ

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Resume for Monica P. for Project Manager / Telecommunications Services in Overland Park, Kansas

Occupation: Project Manager Industry: Telecommunications Services
Country: United States City: Overland Park
State: Kansas ZIP: 66209

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Rosewood Drive, Overland Park, KS         residence      cellular




Project/program management professional with significant experience in international, national and regional project management.  Record includes decisive leadership with proven success in consistently increasing productivity, reducing costs, strategic planning and problem solving. People oriented, business analyst with expertise in project delivery, customer service and crossfunctional relationship building. 

New Services/Business Process Development Conduct Needs Assessment and Workflow Analysis

Project/Program Management                              Executive Reporting

Effective Communicator Oral and Written        Process development and Project Lifecycle Management

Facilitate Steering Meetings                                 Interdepartmental and customer collaboration  



Verizon Business, Overland Park, KS                                                                     –

Project/Program Management, – March

A Project Management position supporting Johnson & Johnson, a multinational customer, requiring management of multiple reports associated with contractual obligations and managed services.  Manage global quote process for Sales measuring CPE quote activity compared to standard quoting intervals. 

  • During initial startup, research and identify stakeholders key to meeting objectives. 
  • Facilitate steering/executive meetings with various departments and Johnson & Johnson to discuss reporting deliverables and process adherence to schedules and timelines. 
  • Interface with crossfunctional work teams to ensure ontime delivery of the highest quality
  • Recommend process improvement for Global CPE Executive Reporting.  Quotes were not all being captured; pending list was inaccurate.  Facilitated meeting; led Global Sales team addressing tracking process, held regular weekly meetings with sales teams to review quote activity. Initiated midweek reports for sales requesting feedback on pending activity.  Timeliness, accuracy and quality improved significantly.
  • Participated in service level adherence and service level objective meetings
  • Led special global quote review project.  Contributions included tracking/reporting custom quotes totaling $k in attainable revenue.  Initiated, prepared and planned daily conference calls assisting with Third Party Vendor and interdepartmental communications while soliciting global bids from vendors.  Provided leadership enabling customer orders to become more profitable business transactions enabling Verizon Project Management Organization to become fully compliant.

    Sales Support Specialist,              

    Provided Presales support for Commercial account teams to optimize sales and revenue volume.  Manage dayto day functions required to run internal processes and allow sales teams to focus on obtaining revenue number.

  • Contract and pricing support
  • Researched, drafted and prepared Request for Proposals
  • Led Base Account Management project for two regions.  Contract information was incomplete.  Trained Sales Support Specialists to research contracts and input accurate information into database.
  • Improve contract renewal process enabling sales to manage contract expiration resulting in customer retention and revenue growth.

  • Led local tariff project; consulted with business development. Trained Support on pricing and submission.

    AT&T, Kansas City, MO                                                                                –

    Service Management/Project Manager

    Project Manager assigned to enhance and improve global and enterprise customer’s experience resulting in improved sales. Planned and initiated projects; handled closeout and review.

  • Managed service delivery process for Enterprise customers and one global customer. Coordinated with Customer Process Manager to ensure integrated implementation of complex orders and service delivery that span multiple projects.  Partnered with AT&T internal implementation teams and third party vendor implementation teams to ensure ontime service delivery.
  • Facilitated quarterly onsite progress review meetings with customer and project teams to improve performance.  Developed customer service plans covering strategic AT&T business initiatives; captured and addressed previous customer issues after consultation with the client; quantified positive results
  • Prepared service action plans from customer input to enhance and improve customer/vendor relationship.  Report progress to executive management making suggestions for process improvement; conduct needs assessment and execute on desired results
  • Investigate and resolve ordering, billing and maintenance issues through coordination with customer service, revenue assurance and maintenance departments. Managed customer escalations
  • Assigned global customer with poor service rating; customer complained of lack of communication and slow implementation of voice and data services.  Devised solution of communicating by phone and email across multiple customer channels.  Further resolved issue by assigning a dedicated CPM resource effectively improving service delivery implementation by one – two days for each order.  Poor service rating was improved to excellent rating resulting in $M annual per year contract retention and substantial revenue growth concurrent with a month term contract.

    Field Service Manager,

  • Supported enterprise customer accounts, renewed existing local, voice and data contracts, generated proposals, closed sales resulting in revenue growth
  • Resolved a wide range of customer issues applying diplomacy and assertiveness; managed customer billing

    PreSales Account Executive/Channel Management,

  • Responsible for quota attainment for local/long distance revenues in assigned territory
  • Conducted strategy meetings and training for Agents within assigned module to ensure revenue objectives met.  Successful in revenue growth in a difficult territory

    Account Consultant/Account Manager,

  • Achieved and surpassed MidMarkets Sales Division quota for new business and customer retention
  • Developed monthly sales plan, set goals, forecast sales
  • Effectively managed two sales territories simultaneously meeting and exceeding revenue objectives
  • Promoted from Network Account Manager to Account Manager



    World Class Service Award – Customer Activism, Speed to Action, Leadership, Empowering Innovators

    SVP Sales Award – Recognition for outstanding revenue attainment

    Network Account Consultant of the Year 



    Bachelor of Science, Education, University of Kansas, Lawrence, KS – Dean’s Honor List

    ITIL v Foundations Certification completed August

    Project Management PMP Certification – Anticipated Completion

    Completed Smart Force Project Management Classes 

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