Dimension Data – ICT Company
Business Development & Account Management
September – March
Developed comprehensive account plan for designated key accounts that included
account set up and ongoing customer support and training on data, software, and
custom solutions resulting in the discovery of major upsell opportunities.
Grow the market by finding new customers attending events, contacting prospects
that respond to the company's campaigns, and using own initiatives.
Maximize business opportunities and collaborate with internal resources: Marketing
Presales and professional services to build a competitive and profitable offer.
Accent, Atradius, MasterCard, Bank of NY, Delta Lloyd, Crown Plaza, D’ieteren, Manpower,
AVAYA Belgium – Telecom & Software specialist
Strategic Account Manager
July – August
Create strategic business plans for revenue growth, to promote continued account
penetration and customer satisfaction on longterm business solutions with multiyear
Prepare and deliver customized solution presentations of Avaya’s solution and
scheduling solutions based on the needs analysis and critical business issues
Develop relationship with top management and create the demand to advance sales
Built up business development strategies with indirect channel in order to increase
General Electric, the Bank of New York, Mobistar, Western Union, GSK, HP, Sodexho
CSS TELECOM Avaya Business partner
Key Account Manager
September – July
Avaya IP/PBX, Call Centre & Unified Messaging Solution
Obtain a clear understanding of the customer's business, business plans, trading
practices, telecommunications budgets and decisionmaking process.
Responsible in Belgium and Europe for strategic accounts management & new
Monitor and update the Salesforce.com CRM system to record all communication
with customers/prospects, forecast opportunities, activities and recurring revenue