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Court, Apt , Laurel, MD
Graduate seeking an opportunity to secure a position of career employment.
Bachelor of Arts:
University of South Carolina
Jan. to Present
Technical Support Coordinator
Interact with The
White House, House of Representatives, US Senate, Social Security Administration,
FBI , and other government agencies by providing technical support
Assist in training
development of new hired employees
Support a growing
number of wireless/data products, and continuously demonstrate proficiency
in product knowledge and call handling skills.
and technical information clearly and concisely, adjusting language
and terminology to the needs of the customer internal and external
in a professional manner.
wireless cellular equipment and their technical specifics, including
cellular phones, data products/services and associated equipment.
and software support necessary for the installation, configuration,
administration, optimization, and maintenance of all wireless telecommunications
Maintain and manage
good working relationships with government agencies in regards to wireless
telecommunications services using both voice and data devices such as
Blackberry, PDAs and cellular devices
Jan. to Jan.
to the role of Tech Support Coordinator based on an exemplary work ethic,
proven customer support abilities.
Earned senior management
recognition for superior levels of personal performance, receiving the
award for ‘’Most Reliable Tech Support’’ in .
and support to a diverse client base; resolved complex technical problems
through effective troubleshooting and testing.
Devised and delivered
data courses, improving employee flexibility, performance, morale and
and mentoring to colleagues and staff members and function as department
lead in the absence of senior management.
Install, test, maintain
and upgrade Personal Digital Assistant’s PDA’s, cell phones, and
Jan. to Feb.
service and support to clients in all areas of troubleshooting, invoicing
and billing, problem resolution, order processing and service inquiries.
Functioned as an
information resource to clients, providing detailed information around
new product and service offerings.
orders and provided support to the sales team through effective customer
support, generating improved levels of sales and revenue growth.
quantitative research to conduct both immediate and long term, indepth
MS Office Suite: MS Word,
MS Excel, MS PowerPoint; LexisNexis; FileMaker Pro; and Internet Applications,
Remedy Tickets, MAR call records and data records, MTAS Technical Switches
Lucent, Novetal, and Motorola, ActiveSync, Wireless Sync, Backup Assistant,
iPhone, iPad, Blackberry, Android.
Palmetto Girls State, Columbia,
SC, / to Present
Carolina Student Judicial Council,
Project Assistant – Verizon
Wireless – May – Present
Assist internet response team
with Wide Area Workflow correspondence to assist to meet deadlines.
Transition Assistant – Verizon
Wireless – July – September
Assisted in preparing new employees
to assume new position within company
Peer Facilitator Verizon Wireless
– August to December
Aided peers in preparation
for new job requirements
Holiday In Stores – Verizon
Wireless – November to December
Assisted local retail stores
during holiday season as customer traffic increased.
Palmetto Girls State Columbia
South Carolina June – June
A week long simulation of state
government that included committee work, discussions on patriotism,
the role of women in the military, and other key issues
Dance Marathon –
An ongoing event where college students chair and plan a marathon to
raise money for a children hospital of their choice that is part of
the Children’s Miracle Network.
Carolina Student Judicial Council –
· Vice President Carolinian Creed Week, November till November
· Member of the Year
· Vice President Administration, December November
Epsilon Sigma Alpha, International Community Service Sorority
An organization dedicated to providing selfless acts in the community
to potentially bring joy to others.
Minority Assistance Peer Program
Role model/ peer counselor to freshman minorities who are immersed into
the college experience.
A group of individuals who are the chosen few on the University of South
Carolina’s campus who are selected based on their leadership abilities
to develop new effective ways of leadership.
Voice/Tone Quality Kudos Award June
Reliable Technical Support Coordinator
Best Quality during Customer Service Transition April