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<pre>Array ( [var] => cut_url ) </pre> Resume for Davida G. for Technician / Mechanic / Telecommunications Services in Laurel, Maryland. Search More Resumes for Technician / Mechanic on Resumark.com #BYP7ALL8R
 

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Resume for Davida G. for Technician / Mechanic / Telecommunications Services in Laurel, Maryland




Occupation: Technician / Mechanic Industry: Telecommunications Services
Country: United States City: Laurel
State: Maryland ZIP: 20724



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Davida G. G.

Andrew Court, Apt , Laurel, MD

Cell: ● Email:

CAREER OBJECTIVE

Political Science Graduate seeking an opportunity to secure a position of career employment. 

EDUCATION

Bachelor of Arts: Political Science                                                                                             May

University of South Carolina                                                                                                 Columbia, SC

PROFESSIONAL EXPERIENCE  

Verizon Wireless                                                                                                           Jan. to Present      

Government Technical Support Coordinator                                                                           Laurel, MD                                                                                         
  • Interact with The White House, House of Representatives, US Senate, Social Security Administration, FBI , and other government agencies by providing technical support
  • Assist in training development of new hired employees
  • Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call handling skills.
  • Communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer internal and external in a professional manner.
  • Understand various wireless cellular equipment and their technical specifics, including cellular phones, data products/services and associated equipment.
  • Provide hardware and software support necessary for the installation, configuration, administration, optimization, and maintenance of all wireless telecommunications equipment
  • Maintain and manage good working relationships with government agencies in regards to wireless telecommunications services using both voice and data devices such as Blackberry, PDAs and cellular devices
  •  

    Verizon Wireless                                                                                                        Jan. to Jan.

    Tech Support Coordinator                     Hanover, MD
  • Advanced rapidly to the role of Tech Support Coordinator based on an exemplary work ethic, proven customer support abilities.
  • Earned senior management recognition for superior levels of personal performance, receiving the award for ‘’Most Reliable Tech Support’’ in .
  • Provided service and support to a diverse client base; resolved complex technical problems through effective troubleshooting and testing.
  • Devised and delivered data courses, improving employee flexibility, performance, morale and retention.
  • Provided coaching and mentoring to colleagues and staff members and function as department lead in the absence of senior management.
  • Install, test, maintain and upgrade Personal Digital Assistant’s PDA’s, cell phones, and broadband devices
  • Verizon Wireless                                                                                                       Jan. to Feb.                                                                                                            Customer Service Representative                                                                                          Hanover, MD
  • Delivered customer service and support to clients in all areas of troubleshooting, invoicing and billing, problem resolution, order processing and service inquiries.
  • Functioned as an information resource to clients, providing detailed information around new product and service offerings.
  • Processed equipment orders and provided support to the sales team through effective customer support, generating improved levels of sales and revenue growth.
  • Qualitative and quantitative research to conduct both immediate and long term, indepth analysis
  •  

    COMPUTER SKILLS

    MS Office Suite: MS Word, MS Excel, MS PowerPoint; LexisNexis; FileMaker Pro; and Internet Applications, Remedy Tickets, MAR call records and data records, MTAS Technical Switches Lucent, Novetal, and Motorola, ActiveSync, Wireless Sync, Backup Assistant, iPhone, iPad, Blackberry, Android.

    AFFILIATIONS 

    Palmetto Girls State, Columbia, SC, / to Present

    Carolina Student Judicial Council, to

    LEADERSHIP 

    Project Assistant – Verizon Wireless – May – Present

    Assist internet response team with Wide Area Workflow correspondence to assist to meet deadlines. 

    Transition Assistant – Verizon Wireless – July – September

    Assisted in preparing new employees to assume new position within company 

    Peer Facilitator Verizon Wireless – August to December

    Aided peers in preparation for new job requirements 

    Holiday In Stores – Verizon Wireless – November to December

    Assisted local retail stores during holiday season as customer traffic increased. 

    Palmetto Girls State  Columbia South Carolina   June – June       

    A week long simulation of state government that included committee work, discussions on patriotism, the role of women in the military, and other key issues 
     
    Dance Marathon –  
    An ongoing event where college students chair and plan a marathon to raise money for a children hospital of their choice that is part of the Children’s Miracle Network.  
     
    Carolina Student Judicial Council –  
    · Vice President Carolinian Creed Week, November till November  
    · Member of the Year  
    · Vice President Administration, December November  
     
    Epsilon Sigma Alpha, International Community  Service Sorority  
    An organization dedicated to providing selfless acts in the community to potentially bring joy to others.  
     
    Minority Assistance Peer Program  
    Role model/ peer counselor to freshman minorities who are immersed into the college experience.  
     
    Emerging Leaders  
    A group of individuals who are the chosen few on the University of South Carolina’s campus who are selected based on their leadership abilities to develop new effective ways of leadership.
     

    RECOGNITION 

    Voice/Tone Quality Kudos Award       June

    Reliable Technical Support Coordinator                                               November  
    Best Quality during Customer Service Transition        April


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